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Klaben Ford Lincoln

Kent, OH

4.9
13,539 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,539 reviews

September 04, 2020

Klaben was very helpful when my car needed a new power steering rack. I had my car towed over and they got it in the shop as soon as possible. The repair took longer than expected so they graciously cover More

by smcnich2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2020

They worked very good with us and walked us through everything to make sure we got the best deal possible and that we were happy with the car we bought. More

by stevena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2020

Wonderful customer service. Louis is great to work with and very thorough. Christine was such a joy to work with and beyond helpful. highly recommend Klaben Ford. More

by jessicawake19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2020

Hands down best dealership to buy a new or used car or truck - I’ve done both at Klaben. Branden and Matt are true professionals who care about their customers with no pressure or gimmicks. Jenn in financ More

by Jim R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Branden Johnson, Mario Palomba
September 03, 2020

Perfect !! Could not be more pleased. Prompt and excellent service from Tim Sterling and Jenn Bowen. Completely remote purchase, no test drive or showroom visit needed. All documents signed at hom More

by DEJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2020

From beginning to end Louis was able to walk me through the entire purchasing process. All I had to do was test drive and sign More

by A_2ndson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 01, 2020

Mike was great to deal with! Everything went very smoothly and I got my car quickly and without any issues. Coming from out of state to get a car can be difficult but this process was simple. More

by kiraknight85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2020

Truck dripped oil spots onto garage floor when Rod brought it home. Once oil is changed, that area should be wiped off to prevent oil spots dripping onto garage floor or drive way. This has happened More

by ANGEL123CMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. We share this feedback with our entire team and reflect on its content for insight. We let you down, no excuses on one of the most basic parts of the job completion, clean-up. I apologize for the inconvenience caused by us and the disappointment you experienced as a result. It was nice to meet you over the phone and I appreciate the added insight you shared. Thank you for allowing us the opportunity to restore your confidence in us and make right a situation we created. I and the entire Klaben Team remain at your service. sbradford@klaben.com - (330)673-3139 x206

Sep 01, 2020 -

ANGEL123CMS responded

Thank you for taking the time to call and speak with us about the oil drips. We appreciate your customer care and concern.

August 31, 2020

I purchased a certified pre-owned car and took it to my personal mechanic to double check its condition. He found two things to have done and I called Tyler about it. He contacted Pat in the Service Depa More

by kathrynmoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2020

Easy, fast, friendly service. Very impressed. Love my new Nautilus and will be back when my lease ends to get another. Tyler and Chris were outstanding. Thank you. More

by mmasetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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