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Klaben Ford Lincoln

Kent, OH

4.9
13,516 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,516 reviews

October 24, 2019

Exceptional! Far exceeded all expectations! From the minute I first spoke with Brandon on the phone until I drove my beautifully repaired and cleaned car home I was treated with outstanding serv More

by Happy Owner AndieGirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
October 24, 2019

Car buying experience Louis went above and beyond in helping find the perfect car at a price I could afford. He knew the importance of having a car big enough to transport More

by Unger330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

Excellent & Professional I was treated as if I had known everybody for a very long time. Sales, service and management. I felt that it was the right decision to go to Klaben t More

by LAWRENCELEEPERLBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in parts when I just bought new mats for my Explorer , Denise Miller
October 24, 2019

Ford truck service Had to have some repairs done on a truck we purchased back in April and Tom was very professional and quick in getting the truck diagnosed and fixed. More

by Unger330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

repair stuck lifter, and replace noisey sunroof I've had my vehicle here a few times now for a few issues, everyone has been very helpful, listened to details of my trucks symptoms and properly diag More

by cpattie09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2019

Fair, Friendly, no pressure service I left with exactly what I was looking for. I was not pressured into something I didn’t want/wasn’t able to afford. My family has been working with Mi More

by EMILYCVOYTILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2019

Wonderful We were introduced to Tim and he was very helpful. He showed us the vehicles we asked to see. We normally don't buy so quickly, but we felt very comfo More

by patsops
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2019

all issues addressed appropriately I am never disappointed when my car needs service at Klaben. This time I was rather disappointed because my appointment took 2 hours longer than I was More

by PMMYSU2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive marks / comments about our service department. I apologize for the inconvenience created by the delay during your recent service visit. Your time is important to us and we failed to deliver on time expectations set by us, no excuses. We share your feedback with our entire team and reflect on positives as well as areas we can improve within departments in both processes and people. You gave us reason to celebrate as well as we reflect on what we can do better for our customers moving forward. Thank you again for your feedback and please feel free to reach out to me if there is anything else I can do. I and the entire Klaben team remain at your service. Sean Bradford sbradford@klaben.com

October 22, 2019

Repair of retractable roof My MKZ's roof was not working, still covered under the warranty. While it took 2 weeks to get repaired, Mike Brandvold kept me informed all long the w More

by LAURACULP78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2019

Great service and a hot dog too We happened to have our oil change performed at noon on Weiner Wednesday. The friendly staff invited us to join them for hot dogs and chips. They we More

by 90ragtop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
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