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Klaben Ford Lincoln

Kent, OH

5.0
14,794 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,794 reviews

October 30, 2024

Amazing experience from start to finish. Very helpful, and the most genuine, honest car buying experience I have ever had. More

by James Clary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Kyle was very easy to work with and made the car buying process a breeze. I appreciated his knowledge and thorough details whenever I had questions about the vehicles I was interested in looking at last we More

by apollice10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marah Brammer
October 29, 2024

Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Brandon was very helpful and have me a great quote on some new shocks. In fact he was able to save me money. More

by Countypig
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
October 29, 2024

People were professional and knowledgeable and were very helpful. Not overly aggressive during my several visits More

by tbchak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Klaben Ford Lincoln responded

Thank you for your recent business and for taking the time to leave us a review! We ask for feedback through several different channels, not only to celebrate our successes, but to find out what we can be doing better. To most, a 4-Star review reflects a good experience, but to us it says, there is still room to grow! It's my responsibility to make sure every customer interaction is a positive one, and I apologize for falling short of that objective. Thank you for responding to David, if there is anything you'd like to share with me or the team, I welcome the opportunity for a conversation. Thank you again! Roscoe Woodberry II 330.673.3139 x. 313. rwoodberry@klaben.com

October 29, 2024

Bobby quickly and efficiently assisted me with what I was looking for and followed through. More

by j.trailwolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby McQuillen, Marah Brammer
October 29, 2024

Great experience buying a used ford explorer. Reasonable price and straight forward. Appreciate their integrity! More

by Rluce
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kyle Crowe
October 28, 2024

Klaben Ford is amazing! ! Customer service is always on point!! Joe French is so awesome. He always so friendly and helpful. Thank you so much More

by LUZINEANDERSON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Employees have great PR energy and very accommodating. Actual repair service I am not a gam of. More

by bernadetteu
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Klaben Ford Lincoln responded

Good afternoon Bernadette! Thank you for your feedback about our Service department . We are extremely happy that Tyler has kept you coming back, but we absolutely want you to hold us in just as high of regard. I appreciate you taking a few minutes out of your day today to let me know how we can turn those 3 stars into 5. Come January, just let me know when works best to come get your vehicle and we’ll get something figured out for you! Thank You Aaron Heinlein 330.352.1925

October 28, 2024

This was the 1st time using the Mobile service - this is the way to go! Technician was very courteous and friendly. He worked quickly - completed 2 vehicles in an hour and a half, when he was done went ov More

by Bookbug1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
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