Klaben Ford Lincoln

Best dealership with excellent staff My lease on my 2016 Ford Escape was due to run out. Roscoe Woodberry called me about coming in to discuss what I planned to do. I had set up a 2pm tim My lease on my 2016 Ford Escape was due to run out. Roscoe Woodberry called me about coming in to discuss what I planned to do. I had set up a 2pm time to come in but ended up at the doctor’s getting injections in my back I called Roscoe and asked if 3 or 3:30 was okay and he was very agreeable. When I arrived, Roscoe asked if I could walk to the other bldg. Due to my back, Roscoe brought a car to take me there. He went over all the financial choices for buying out my lease. He was very knowledgeable and friendly. I had a 3 year lease and only 5,200 miles on my car. Tim Casto came over and talked about the possibility of leasing a newer vehicle. He was not pushy but very nice. He talked to me today while Roscoe was getting paperwork done. I would highly recommend Roscoe if you wanted to buy a car. Klaben has been our families dealership for over 25 years. My parents, my mother-in-law bought identical Ford Fusions just weeks apart. I have owned 2 Ford Explorers and my Ford Escape. I have never had any problems with any of my cars. I met with Christine Klaben for the financial aspect. She went to 8 years of school with my daughter so we know each other well She also had her father, Rich Klaben come in as I knew him from Church and he lived around the corner from my brother years ago. Overall, I would rate Roscoe, Tim and Christine as a top ten in service. They know their stuff very well and answered all my questions. I would encourage people to buy their next car from Klaben and have Roscoe sell them the car of their dreams. My time with the Klaben people was exceptional. Roscoe brought my car over to the bldg we were in so I did not have to walk to the Service Dept. He was aware of my health conditions and was very considerate. I am a very happy Klaben car owner and will always lease or buy my cars from Klaben. They are unlike any other dealership that I had the misfortune to deal with in the the far past. I feel like family when I am at Klaben. I will be sure to look up Roscoe when I take my car in for the oil change just to say hello. Great dealership and #1 dealership in Portage and Summit Counties. It was a pleasure to work with Roscoe, Tim, and Christine!! More

Mike Cooney, Amazing care salesman. No pressure, did the best they could with my budget to find the car I was in need of. Informed of myself all of warranty needs. No pressure, did the best they could with my budget to find the car I was in need of. Informed of myself all of warranty needs. More

Excellent service Awesome service,very patient and kind. Louis Polos was very helpful in helping me know everything I needed to get my new Ford F-150! My first truck an Awesome service,very patient and kind. Louis Polos was very helpful in helping me know everything I needed to get my new Ford F-150! My first truck and I love it. They provided me with an excellent deal I couldn’t pass up. Very prompt for timing as well on everything. I appreciate Klaben and Louis for doing such a great job and making me very happy with my purchase! Jennifer Bowen was also very kind and helpful with me understanding my concerns! Thank you all!! More

Great experience with Doug Carter Doug Carter was great to work made the experience very easy would recommend him highly to anyone looking to purchase or lease Doug was amazing Doug Carter was great to work made the experience very easy would recommend him highly to anyone looking to purchase or lease Doug was amazing More

Ford Edge I want to thank the Klaben team out standing service I am a loyal customer for a few years now and I will forever come to them for my needs so kind an I want to thank the Klaben team out standing service I am a loyal customer for a few years now and I will forever come to them for my needs so kind and welcoming right from the first handshake Branden was so set on making sure we was happy and he did just that. We didn’t wait more then 10mins and he joined us in the journey of this new car, 10 stars in my book we will definitely be back for many years to come. Thank you klaben team from the Bader’s More

2019 Lease renewal As always the process of renewing a lease with Klben and JC Crawford was painless. JC was helpful in finding the vehicle we wanted. Once the decisio As always the process of renewing a lease with Klben and JC Crawford was painless. JC was helpful in finding the vehicle we wanted. Once the decision was made the rest of the staff were efficient in getting through the paperwork and getting us on our way. More

Delivery of Navigator Out sales representative Tyler was very helpful from the beginning when we ordered our vehicle. The great service carried through to the delivery of Out sales representative Tyler was very helpful from the beginning when we ordered our vehicle. The great service carried through to the delivery of our vehicle. Both Tyler and Brandon provided great customer service. More

Service always perfect Needed the works package took to Mike Brandvold got in got out everything good. As always Klaben ford is the place for service they have the best tech Needed the works package took to Mike Brandvold got in got out everything good. As always Klaben ford is the place for service they have the best techs and service writers, what else needs said. More

Oil change turns into new lease. Hello took my truck in for a oil change. The wife’s lease was coming up so we wandered over to sales looked for Chris moldas but he was off ran into T Hello took my truck in for a oil change. The wife’s lease was coming up so we wandered over to sales looked for Chris moldas but he was off ran into Tim Sterling. Stood right filled Chris’s shoes perfectly. Talked to Terry Colbert drove a Escape next thing I know we are in finance office signing papers, that was fast and easy. Awesome dealership as always. They treat you like family. More

Leased another Ford Escape I used Klaben Ford and Tim Sterling to lease another Ford Escape. My previous experience with this dealership and salesman was excellent. Tim went out I used Klaben Ford and Tim Sterling to lease another Ford Escape. My previous experience with this dealership and salesman was excellent. Tim went out of his way to make the purchase as easy and quick as possible. More