Klaben Ford Lincoln

Followup from the Customer Service Manager My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call My concerns and frustration i sent on my original email was reviewed and corrected by the Ford Customer Service manager on 5MAR2019. I received a call within a few hours of the original email and I was able to return his call today. Tom was apologetic and understood the flaws that took place and would investigate the situation further. I do not blame any one individual. The process of what should of been a simple correction unfortunately drifted away from following through to the end and ensuring the recall was correctly implemented the first time. Thank you for conversation and followup. Respectfully Richard L. Kuznicki More

Service Kim always takes care of us. They go through everything they have done and I like that. I have dealt with other Ford dealers and I am very pleased wit Kim always takes care of us. They go through everything they have done and I like that. I have dealt with other Ford dealers and I am very pleased with the service and care. Thanks More

Fast and efficient I had a very pleasant experience and they were all very nice and friendly. I would recommend this place to anyone. They were fast but efficient which I had a very pleasant experience and they were all very nice and friendly. I would recommend this place to anyone. They were fast but efficient which made things so much better. More

Above and beyond. Klaben has gone above and beyond our expectations! When we had problems with our vehicle, Klaben came and picked up our vehicle, fixed the problem and Klaben has gone above and beyond our expectations! When we had problems with our vehicle, Klaben came and picked up our vehicle, fixed the problem and brought it back to us, all in the same day! Didn’t think that anyone truly believed in excellent customer service until this happened! Thanks so much! More

Great deal, Great service! Again, Mike Cooney came through with a wonderful Certified used Ford Edge with all the amenities that we could ask for, with low miles to boot! This i Again, Mike Cooney came through with a wonderful Certified used Ford Edge with all the amenities that we could ask for, with low miles to boot! This is our 3rd car from Mike, and he didn't disappoint! We told Mike what we were looking for, he called us when the ideal car came in and in just slightly over 2 hours after we came to look at it, we walked out with a new car that we have dreamed of for a long time. Thank-you Mike and to all the Klaben support staff who worked behind the scenes to give us the best experience. More

Best dealership around All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. All employees at Klaben go above and beyond the call of duty. Best dealership in Ohio. Can’t Thank you enough for all you do. More

Great service Mike Brandbold was my technician. Very good. Waiting room clean and comfortable Did not have to wait too long for the job to be done Mike Brandbold was my technician. Very good. Waiting room clean and comfortable Did not have to wait too long for the job to be done More

Very friendly I had extensive and expensive repair, but the team was super friendly and helpful. Kept in touch with me and provided a vehicle for me while min I had extensive and expensive repair, but the team was super friendly and helpful. Kept in touch with me and provided a vehicle for me while mine was being repaired. More

Great truck. Great dealership The sales manager Terry and my salesman Tim Sterling went above and beyond my expectation of car buying. I now have a truck that ive wanted for over 2 The sales manager Terry and my salesman Tim Sterling went above and beyond my expectation of car buying. I now have a truck that ive wanted for over 25 years and never thought i would be able to afford. I have never bought a car that i was really excited about. I left in this truck and a week later in still thrilled!! I felt appreciated by all. Klaben is awesome. More

Exceptional Customer Service Our experience with Klaben Ford in Kent was beyond our expectations & everyone that we came into contact with was very friendly and accommodating, esp Our experience with Klaben Ford in Kent was beyond our expectations & everyone that we came into contact with was very friendly and accommodating, especially Roscoe Woodberry. My mother & father and grandma & grandpa both went to Roscoe and recommeded him so highly that we literally drove a hour to go meet with him to by our car. For the two weeks before our purchase he assisted me with any questions I had and helped me decide on the car that worked best for me husband and I. We were overly pleased with the whole experience and will never buy a car from anyone else as long as Roscoe is around! Thank you!!! #teamRoscoe More