Klaben Ford Lincoln

Very nice people they answered my questions and were patient They give you a chance. They do the best they can to make sure you leave with the vehicle you wanted and they are really nice. They give you a chance. They do the best they can to make sure you leave with the vehicle you wanted and they are really nice. More

Awesome customer satisfaction I brought my Fusion in for service and meandered over to the sales department to consider an Escape. I had one years ago and was ready for another. Ty I brought my Fusion in for service and meandered over to the sales department to consider an Escape. I had one years ago and was ready for another. Tyler gave me several options and I settled on a lovely blue Escape that was a loaner car from the service department. I am delighted with my choice and Kim in the service department is a huge reason I stay with Klaben! Thanks! More

Vehicle for my daughter Klaben is great! This is the 2nd vehicle I have purchased from here. Doug Carter and Denise in finance were very diligent with all aspects of this exp Klaben is great! This is the 2nd vehicle I have purchased from here. Doug Carter and Denise in finance were very diligent with all aspects of this experience. There wasn't any back and forth. So professional. I will definitely come back here for my next vehicle. More

Total Professionals It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who w It's refreshing to find people who are genuinely concerned with customer satisfaction these days. I believe it originates from the Klaben family who will accept no less than excellence and give their employees the tools and training to make a positive impact on people. They made an uncomfortable situation very acceptable and the outcome definitely exceeded my expectations. More

Well Done Klaben Ford Klaben staff are geart!!! Welcomes you with open arms and they were very friendly. They work hard and try to help you. My family and I, will continue Klaben staff are geart!!! Welcomes you with open arms and they were very friendly. They work hard and try to help you. My family and I, will continue to keep coming back for thier good service. More

Another Quality Service Thanks to Kyle Sott for price matching on new tires I needed for my 2017 Ford Escape. We reviewed 3 matches for my particular vehicles weight, handli Thanks to Kyle Sott for price matching on new tires I needed for my 2017 Ford Escape. We reviewed 3 matches for my particular vehicles weight, handling, ride and a longer mileage rating then the original factory tires. Kyle located the tires "locally" and had them installed the same day. I was able to take advantage of rebate coupons "Ford" was offering totaling $140.00 off the price. General maintenance was also preformed for its 30,000 mileage checkup. I have always had a great experience with all the service advisers when we have had any 3 of our Ford vehicles serviced at Klaben in Kent, OH. They are not pushy and listen to your concerns and will go above and beyond to meet your needs. Our family will continue to purchase and service our vehicles from Klaben Ford for years to come because of the friendly staff. Keep up the great work your staff does! More

Extra help Mario is extremely helpful every time i come in for service. I jave multiple kids that i jave to brinf with me and he makes sure I have the accommoda Mario is extremely helpful every time i come in for service. I jave multiple kids that i jave to brinf with me and he makes sure I have the accommodations we need. More

Perfect as always mike Brandvold what great service writer, gets me written gets to the guys and it’s always fixed the first time. If I have said once I have as always mike Brandvold what great service writer, gets me written gets to the guys and it’s always fixed the first time. If I have said once I have said it a hundred times their is no other dealership that makes you feel like family I lovem all. P.S. I needed some advice from the body shop Artie does a wonderful job down there. More

Recall Repair Work As usual Klaben was very helpful in setting up a convenient time to have my service work done. They also made sure that I had a ride home while the w As usual Klaben was very helpful in setting up a convenient time to have my service work done. They also made sure that I had a ride home while the work was being done. More

Quick with an excellent outcome. This is my second vehicle that I have leased from Klaben, both of them Lincolns. I felt that I received a very good deal on the vehicles and I left th This is my second vehicle that I have leased from Klaben, both of them Lincolns. I felt that I received a very good deal on the vehicles and I left the dealership each time with a good feeling! I did not feel cheated!! My post-sale experiece has been just as good. Service has been excellent. As per Lincoln's conditions, the dealership comes to wherever I would like them to pick up my vehicle for service and they leave me a brand new vehicle to use while they have mine in service. The service was excellent as well. I have been very pleased with my experience with Klaben Ford-Lincoln of Kent. At this time I would not go anywhere else! More