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Klaben Ford Lincoln

Kent, OH

5.0
14,736 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,736 reviews

July 21, 2018

Exceptional Customer Satisfaction For a stress free car buying experience stop in Klaben’s. I was involved in an accident (driver ran into me) and my car sustained considerable damage. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
July 20, 2018

Great service Service department was very professional and courteous from making service appointment to service that was done. Excellent customer service in all de More

by WMEMCCRACKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2018

Love dealing with Mona in the service area. Always am treated well at Klaben Ford. Akways professionsk always on top of the problem. Each visit is easy and comfortable. Higly recommend these pro More

by FLBURKERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Several others but can't remember their names.
July 20, 2018

Very good experience New Ford car sales staff were very cooperative and worked us thru getting a vehicle we needed at a price we could afford. Would recommend Klaben to an More

by BMEGYESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2018

Great Leasing Experience We appreciate the knowledge of the staff and the efficiency of getting us the vehicle we wanted at favorable price and terms. Very good overall experi More

by jemig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
July 19, 2018

Very courteous as usual Mario was very informative about updates with my car. Having a loaner while in for service was great. Explained what was going on and to let them kno More

by fezer13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
July 19, 2018

Good ,fast and pleasant Everyone was nice pleasant. Made sure I was comfortable. On time. Bathrooms clean. Clean waiting area. Nice Service bar. Nice Tv and computer , offi More

by TEEABNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carli Ramage, Mario Palomba
July 18, 2018

big hassle The van I was sold is always breaking down. Last time I took it in they said the parts were back ordered. So everything's always a big hassle. More

by legacypainting1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Carter, Kyle Sott
Aug 03, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our Ford service facility. Thank you also for the positive marks you gave two of our team members. I apologize for the hassle, aggravation and delays that you experienced while waiting for us to obtain the parts necessary to make the repairs to your vehicle. We realize that it is an inconvenience having to make a second trip back when we are unable to obtain parts quickly, that is why we try to exhaust every option possible when we can. At any rate, it is never our intention to inconvenience a customer. We failed you in that aspect. No excuses. We appreciate you giving us the opportunity to bring the vehicle back in and make the necessary repairs and trust that it is now operating to your satisfaction. If there is anything else that I or any of our team members can do for, please let us know. We value you and your business. We remain at your service. Mike VanHoose, mvanhoose@klaben.com. 330-673-3139 ext 107.

July 18, 2018

Very Good. They was waiting on me 2 get in Because every time i go in for service the people be on Point. Very Friendly and eager 2 help. Keep up thr great WORK. Thank you Thanks More

by Weezie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
July 17, 2018

Respect and honesty. I am a regular costumer at the Kent Ohio store. I have always received nothing but the best service. Thanks Floyd for going the extra mile to make my More

by geoman3851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, James Perkins, Floyd Bowen
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