Klaben Ford Lincoln

Always friendly and efficient I don't have to worry if the service was done right the first time. Never pressured into getting work done that is not need. I don't have to worry if the service was done right the first time. Never pressured into getting work done that is not need. More

Excellent!!! My salesman, Bob Paytas is the best!!! I will never go anywhere else as long as Bob is here. He really takes care of me and ensures that all my quest My salesman, Bob Paytas is the best!!! I will never go anywhere else as long as Bob is here. He really takes care of me and ensures that all my questions are answered!!! He also makes sure I am comfortable and have everything I need!!! I would always recommend Klaben Ford and Bob!!! More

Great Service, as always. I love dealing with Joe at Klaben's Service center. He's always kind, and keeps me updated with when my car will be done. I work someplace where I can I love dealing with Joe at Klaben's Service center. He's always kind, and keeps me updated with when my car will be done. I work someplace where I can get parts and do normal maintenance/upkeep, but my car was recently in for a recall repair, and I had a couple things checked at the same time. Dealing with Klaben's service is always so simple, I just went ahead and had them do "The Works" and an alignment as well. They don't pressure me into any extra work that isn't necessary and they get it done quickly. More

Thorough explanation, friendly staff I utilized Klaben under the Quicklane service in Kent. Fantastic service. Helpful, friendly, explained everything to me BEFORE work started. Prices hi I utilized Klaben under the Quicklane service in Kent. Fantastic service. Helpful, friendly, explained everything to me BEFORE work started. Prices high for labor, but, in the end, it was well worth it for peace of mind while driving home. More

Lincoln Service Klaben Lincoln Service provides excellent customer care and reliable and honest car service. I have had my car for eight years and this is the only pl Klaben Lincoln Service provides excellent customer care and reliable and honest car service. I have had my car for eight years and this is the only place I take it too. More

Pleased I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick I was told that the service would take 2 hours, but there was 6 mechanics off so it was going to be longer. I was going to wait but my son could pick me up and it was done before the time quoted More

Amazing, fast, and dependable Roscoe did an amazing job putting up with my indecisiveness, overly helpful and understanding on what I was looking for. Made the experience feel like Roscoe did an amazing job putting up with my indecisiveness, overly helpful and understanding on what I was looking for. Made the experience feel like the first time. Tim did an amazing job sorting out all the financials to make sure I got the car I wanted. Extremely pleased with my overall experience. More

Everyone there is great but Mona is exceptional!!!!! This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it take This particular location always gives a warm welcome, explains everything in layman's terms so that the customer understands and does whatever it takes to satisfy the customer. Giving out loner cars is a huge help, especially for those of us that work, and shows the lengths they are willing to go to for extended courtesy. I cannot say enough about Mona Crooks who I look forward to seeing every trip! She is a great asset to your company and is very knowledgeable about her job. It is great to know this company appreciates women in such a male dominated field! Keep up the great work! More

friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

1100 Miles Away..... I made the right choice While searching for my Ford Certified F150, I became my own obstacle in the sales process by learning about the many packages; engines, colors, etc., While searching for my Ford Certified F150, I became my own obstacle in the sales process by learning about the many packages; engines, colors, etc., to where there were only 4 units available in the US that fit my needs. From the first communication I made to Klaben Ford Lincoln, to the ongoing follow up, it was clear to me that this Dealer understands that being different and genuinely customer centric is the right place to be. Many would be dissuaded by the distance, but during my 17 hour drive back to Florida, I had plenty of time to reflect on the best possible buying experience...ever! So to Tyler, Jen, and the many others behind the scene who make all this happen the way we want and expect, I extend my highest level of gratitude and appreciation. Rich Klaben, you should be proud that your team represents your Dealership in the exemplary fashion in which they do. I wish everyone continued success! Craig Hickle More