Klaben Ford Lincoln

Positive Experience ! First of all you have to understand that I despise automobile salespeople. The majority of my experiences with them over the years have been negative. First of all you have to understand that I despise automobile salespeople. The majority of my experiences with them over the years have been negative. Over a three month period I attempted to purchase the same MKX thru three other dealerships but had no satisfactory results and felt that I was being taken advantage of. Although Klaben is some distance away, I decided to email them and see if they were interested in dealing on a specific MKX. Doug Carter was the sales person that responded. I met Doug for the first time two days later when I picked up my new MKX. More than once I expressed to Doug how much I appreciated the treatment by him and Klaben. More

Klaben service center The service center is very good. My problem is with Ford. I am getting more disappointed with Ford products. The quality of even the lug nuts are b The service center is very good. My problem is with Ford. I am getting more disappointed with Ford products. The quality of even the lug nuts are bad. My car has only 36000 miles and the lug nuts are failing? My husband has a Mustang and we didn't know it had no spare tire! Too many bean counters at Ford now. I highly dought if my next car will be a Ford. Sorry Klaben, you are an excellent dealership but Ford is getting to be disappointing. More

Expedited Schedule for Warranty Work My new Fusion Platinum experienced issues with the power windows not closing with One Touch. They were bouncing back down to 3/4 open. The service d My new Fusion Platinum experienced issues with the power windows not closing with One Touch. They were bouncing back down to 3/4 open. The service department was booked heavily for the next several days but they squeezed me in to get a timely resolution before the weekend. The reprogramming of the windows has been effective thus far, a week after the service work. I appreciate that the Klaben service department prioritized this work and were able to schedule it promptly. Mona asked me if I also wanted a complimentary car wash with the service and reviewed the Vehicle Report Card with me before I departed. More

Awesome Customer Service I had no intention of purchasing a vehicle however Roscoe, Tim Casto and Stephanie made all of that change for me! I told Roscoe what I was possibly l I had no intention of purchasing a vehicle however Roscoe, Tim Casto and Stephanie made all of that change for me! I told Roscoe what I was possibly looking for he found the perfect vehicle! I didn't have to spend the entire day there. The process was quick and I was on my way in my brand new car! Thanks again Klaben for welcoming me into your family with open arms!! I'm looking forward to a long relationship for years to come 😊 More

2017 Ford Edge review We worked with Jeff "JT" Tetreault and Doug Beavers. They couldn't have been more professional and helpful throughout the sales/lease experience. I We worked with Jeff "JT" Tetreault and Doug Beavers. They couldn't have been more professional and helpful throughout the sales/lease experience. I found that the Edge had some minor body issues shortly after we took possession. They were taken care of efficiently and in a timely matter. I couldn't be more pleased. More

Klaben delivers once again We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we sen We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we send all our friends and referrals to. He is always available to answer any questions or concerns we have. He is always friendly and knowledgeable and goes beyond the call of duty. Kim has been taking care of us when it comes to servicing our vehicles for 20 plus years. She is my go to lady! for my family, it will always be Klaben Ford. More

Excellent service as usual Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service Tom Alcorn took the time to ride along on a test drive to make sure the problem was fixed to my satisfaction. Good customer service More

Great experience. Not only would I recommend Klaben Ford, but this has been the best car buying experience I have ever had. Great job to everyone involved. Not only would I recommend Klaben Ford, but this has been the best car buying experience I have ever had. Great job to everyone involved. More

Did not have any serious problems. Mona was very very kind, professional and I left with my windshield- nice job, nice job, my experiences have been rocky. So when I leave in an hour an Mona was very very kind, professional and I left with my windshield- nice job, nice job, my experiences have been rocky. So when I leave in an hour and back to work by 8:30 I am happy More

Outstanding Upon arrival, Tim Sterling met us outside with the biggest 'how can I help you' smile. Along with his knowledge of the MKX and quickness to adapt to Upon arrival, Tim Sterling met us outside with the biggest 'how can I help you' smile. Along with his knowledge of the MKX and quickness to adapt to a customer without any, was outstanding and exactly what I hoped would occur. Test driving the MKX Reserve was everything plus more than I had hoped it would be. Thanks TIM More