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Klaben Ford Lincoln

Kent, OH

5.0
14,702 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,702 reviews

April 15, 2025

I have purchased cars and had service at Klaben Ford for many, many years and always have had great value and service. Service adviser Joe French has always been very helpful and great to work with. More

by cubihman1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Mona is always very professional. Car taken at appointment time. Service done quickly. Lounge area very comfortable. More

by impost.jamb.8p
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Thank you, Joe French, for your excellent service. We were very happy with our experience today. More

by Jrooney3310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Great advocate for my vehicle, with fair prices and honest discussion of my options. Reliable resource More

by ron_mori
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Technician Dylan Becker was professional, personable, and on time. He completed the remote work as promised. Highly recommend! More

by sruedri1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

My first service appointment since I purchased a car was effortless and painless the attendant that helped me was very helpful and informative More

by tsscott01
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Mike and Klaben have been taken care of my family for years. We won't God anywhere else. More

by WDC1090
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Gavin was thorough, friendly, and very attentive. My service visit ended up being quite a bit longer than expected but he kept me informed about it and even got me a gift card which got me a little f More

by steve.haren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Thank you! It’s always a pleasure doing business with Mike Uzl and Klaben in Kent! More

by NC26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

My sails man said he was going to call my insurance company and switch my insurance to my new truck, that never happened. I came back to Klabin a week after I bought my truck and asked my sail man abou More

by bbailey11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Klaben Ford Lincoln responded

Bill, Thank you for taking the time to share your honest and candid feedback. Please know that we have trained professionals and processes in place to prevent issues like this from happening.  We are committed to and driven by doing what’s best for the customer.  In your case, we failed to deliver the level of service you expect and deserve from Klaben.  Ultimately, we must accept responsibility for these failures. On behalf of the entire Klaben team, I sincerely apologize for dropping the ball not just once, but twice in your case. Rest assured we take your feedback seriously and incorporate what we discovered from your negative experience into process improvements. I want to thank you for taking my call and allowing us to attempt to make it right. If you have any other issues or concerns you would like to discuss, please don't hesitate to reach out to me via the contact information below. Thank you for your continued loyalty to Klaben over the years. Without customers like you, our success would not be possible! Thank you, Christine Klaben cklaben@klaben.com 330-673-3139 ext 314

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