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Klaben Ford Lincoln

Kent, OH

5.0
14,826 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,826 reviews

April 30, 2018

Klaben does it again Roscoe did a great job helping me with my new lease. Took all the time I needed to explain everything and get the best deal around! Had an issue wit More

by RVLEBEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
April 29, 2018

Excellent service!! We love the service we get from Klaben. We always make Klaben our first stop when looking for a new vehicle. Bob was wonderful to work with. He gave More

by adray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Paytas
April 28, 2018

First Time Lease My experience at Klanen was was fantastic. The company as a whole is very professional and generous, but working with Nate Bryant Made everything very More

by Sebass351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
April 28, 2018

Helpful,friendly and very accommodating With in minutes of arriving, Bob introduced himself and was helpful,friendly and very accommodating. We arrived late on a Friday and not once were giv More

by Newtruck
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Paytas
April 28, 2018

Poor workmanship I bought my vechicale, it had a crack down the windshield, they fixed it had to drive a 1:30 back to get it done said I was disappointed in the deati More

by jasonruffley7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Kline
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your comments with us regarding your most recent sales experience. Your input is crucial to our success, and helps to ensure we are meeting and exceeding our customers' [your] expectations. We have the resources and staff available to do this; in this case we failed. I sincerely apologize, there is no excuse for this. I would like a opportunity to discuss your experience and provide my assistance. Please feel free to contact me at the dealership. Below is my contact information as well as my cell phone. I look forward to speaking with you and restoring your trust in both Klaben and our team members. Regards, James Stickler 330-673-3139 ext 246 330-284-6841 Cell

May 04, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to speak with me this week. Your comments and input are crucial to our continued success, and help to ensure we are meeting and exceeding our customers' [your] expectations. We have the resources and staff available to do this; in this case we failed. There is no excuse. Your comments will and are already being shared with our team, and will serve as a springboard to better our organization. Thank you for your continued trust in Klaben and more specifically our team members. I am pleased we were able to meet your expectations in an expedited manner and deliver you a product that we can all be proud of. We look forward to assisting you in any way we can. Should you need anything in the future don't hesitate to call, I remain at your service. Regards, James Stickler 330-673-3139 ext 246

May 05, 2018 -

jasonruffley7 responded

Not sure what you are talking about I left you a message and you never called me back. And I was told one thing about picking up my vechicale to get fixed then it change and I never got the vechicale to drive. plus I thought I was going to get another touch up pen for vechicale. That did not happen. When my vechicale was returned the drivers ask why I bought a vehicle with no radio!!! It work when left!! I had to take the dash apart to put the wire clip.back into the radio thank god it work this was the most stressed I had in long time. And I felt belittle the whole time. Everything I was told when I went to do was like hitting a wall felt like. I no your company don't care about a working man like me. That is what it is. But my boss is buying 3 trucks to hall his 5 new water press around the states for Jobs and my only response was not good and he is going else we're. Had this went with more respect your company could have got his 150,000 or so.really after all this your company send it back with not checking what they took apart. I really could have got a new vehicle somewhere else but I just wanted it over!!!

May 05, 2018 -

jasonruffley7 responded

I had to give new review I would change big time!!

May 05, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your experience. Thanks especially for taking even more of your time to speak with me via phone this morning. Your candid comments and detailed feedback were very helpful for me. On behalf of the entire Klaben Team, I sincerely apologize! No excuses. The majority of the issues we discussed could have been avoided by actions on our part. We had the resources, the ability and the control over the areas necessary to deliver an experience that exceeded your expectations but because of inadequate communication and follow up on our part, we failed. I am sorry that our failures caused you frustration and inconvenience. I am frustrated that our actions and words, or lack thereof, caused you to lose confidence in Klaben and created a perception that we don't care. This is very disappointing for me because we do indeed care, we care very much. Customers and Customer Satisfaction are the driving force behind our mission statement, our culture and our business model. I hope that my follow up demonstrates a genuine concern for you and your satisfaction. Please know that I will utilize your valuable feedback for one-on-one (and group) counseling and training in a very constructive fashion in order to learn from our mistakes and help drive continuous improvement. Thank you for your business, for your patience and especially for your candid, common-sense feedback. I remain at your service. Rich Klaben. 330.673.3139 ext 242.

April 28, 2018

Knowledgable employees who are easy to work with My sales associate was Joe Bellian. I came in looking for a new F-150 and he knew the vehicle and all of its features very well. He was very easy to w More

by jb92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bellian
April 28, 2018

20 years and counting! I have been using Klaben Ford for a VERY long time. I was impressed initially by the deal I got with my first purchase. I was new to the area and I k More

by MarthaFocus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
April 28, 2018

EXALLENT SERVICE: This was the second purchase we have made from Rosco .He is the best salesman we ever had the pleasure of meeting meet.He will always go above and bey More

by very happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2018

Professional & Personable The staff was efficient and friendly as always. They make returning an easy decision “ yes” I’ve been a long time customer, and I intend to continue d More

by IMSANDYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
April 27, 2018

My experience was great Amazing service!!! Bought my first used car from here thanks to Tyler Kline! He and Rich Klaben really helped me get what i wanted and i couldn’t be h More

by morgandevlinn21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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