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Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,460 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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3853 Youngstown Rd.

Warren, OH

44484

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Showing 3,460 reviews

August 06, 2021

Best customer service ever! Jim excels at making you feel like a part of the family. He anticipates your needs and educated you in the finer aspects of your vehicle. ❤️ More

by amytzell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Valesky, Natalie Burk
Aug 08, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for taking the time to leave us your response to Jim's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

August 05, 2021

Dropped the car off Monday morning and diagnosed the problem and picked it up at 5 same day. Everything went well. It was covered under warranty, minus deductible More

by adip257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2021

we haven't used the service dept yet but the sales dept was a very good experience. Mike was very helpful explaining everything about the car..Everybody we met was very friendly More

by loadofbull55
Recommend Dealer
Yes
Employees Worked With
Michael Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Cupp
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 02, 2021

The service was very good. The price for services rendered was in my estimation, pretty high. I would have to look to an independent garage next time for a tuneup. More

by dannie1304
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know who was whom.
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 31, 2021

Very helpful and friendly . And easy process of getting loan. No pressure into buying a car. All the cars are very clean inside and outside. Chuck Potashnik is the best salesman. More

by Bsopik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Potashnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Papantonakis
Aug 18, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 26, 2021

I had my Ford Transit in for recall work and some service work. On the oil change I have to go back so that they can reset the oil trip reminder, and I really do not have time for the van to be down when th More

by andydeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Williams
Jul 27, 2021 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to share your concerns. Your feedback is taken very seriously as we continuously strive to improve. We sincerely apologize for your frustrating experience. We understand the importance of you having your vehicle and are sincerely sorry it was down for the amount of time stated. I appreciate the opportunity we had to discuss this earlier and will follow through on the referenced warranty reimbursement. We value you as a customer and hope to move forward in a positive light. Feel free to reach out to me personally if you have any additional needs or concerns. Thank you, Ben Williams (330)369-4444 Extension 173

July 24, 2021

Friendly service staff, keep you updated, clean waiting area with coffee available. Happy to do business with them, will return in the future for service More

by dharleydo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Renier
Jul 25, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 23, 2021

they were very friendly and courteous and had my car in and out for the oil change in no time at all and I like the fact that they wash it after they're done. More

by DLMOORE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Natalie Burk
Jul 24, 2021 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 22, 2021

As always very helpful and courteous. Never make you feel that your questions are a bother for them to answer. On my referral list when people ask who I would suggest .. More

by Javorsj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
Jul 23, 2021 -

Klaben Ford Lincoln of Warren responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 22, 2021

Clean with nice choices! Chuck helped me out and got me seated in a truck I never thought I could have. Best dealer and sales people around! More

by nmiller8141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Potashnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk
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