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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,333 Reviews

5,333 Reviews of Klaben Ford Lincoln - Service Center

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January 03, 2020

Mike Brandvold is Awesome Mike always help me and he is so helpful he really cares about the customer and really works with you to get you car fix right. More

by jose227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2020

Outstanding Service Called to set up appointment - went perfect Follow-up notified before appointment notified day of appointment Car was finished in record time. More

by martin_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2019

2016 Lincoln MKX Warranty repairs. Klaben Ford did a wonderful job handling a warranty repair on our vehicle. The staff were very professional and courteous. They addressed all my conce More

by A1RONNIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Mario Palomba
December 26, 2019

Excellent service Klaben Ford service is always really great. Reasonable time it took to fix my car, fair prices, and excellent customer service. Kim Wolfram is so kn More

by julieaultman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
December 26, 2019

VINTAGE HEADLIGHT ASSEMBLY My 2008 Ford Escape needed a complete headlight assembly replaced. Luckily the Customer Service Specialist was able to locate this assembly at another More

by kaliekid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
December 25, 2019

Great Experience My 2010 still runs great thanks to Klaben Service. Called and got he appointment day I wanted and time. It was done when they said it would be done. More

by TEAMMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2019

So thorough and thoughtful! My husband had purchased our Lincoln there,so when my Ford dealer's service department slipped in quality 3 visits.l in a row, I switched to Klaben. More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten, Tyler Schultz
December 23, 2019

Very fast turnaround. I got the works done and was very impressed with how fast the car was done and ready to go. Mona Does a great job. More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Great courtesy shown each and every time I need assistance. I am very pleased to take my car to Klaben. Mike , Mona and Joe Frence are super good at their job. Very friendly, service never takes long. Always of More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
December 22, 2019

Very cloudy headlights My headlights had become very cloudy and dim. Klaben was the only shop I called who would look to see if they could be restored. They couldn't, so Nic More

by merri_mcp
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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