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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,724 Reviews

1,724 Reviews of Lithia Hyundai of Reno - Service Center

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December 18, 2022

Great service staff in sales also, will be back again, we are in love with hyundia More

by FLOWERDANZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver, Dawn Vincent
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Dec 19, 2022 -

Lithia Hyundai of Reno responded

Welcome to the Lithia Hyundai of Reno family! Thanks for the five-star review and we look forward to seeing you again soon!

Helpful
December 17, 2022

They do great work at Lithia Hyundai! Fast, friendly, efficient, and affordable. Love my new Ioniq 5 More

by RENOROGER68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Kaminskaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver, Gio Castro
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Dec 19, 2022 -

Lithia Hyundai of Reno responded

We appreciate the great review! The team takes pride in making every visit to Lithia Hyundai of Reno quick and easy. Congrats on the Ioniq 5 and have a happy holidays!

Helpful
December 17, 2022

Everyone is super helpful and committed to making things right and the customer happy no matter what it takes. More

by MARCYPARCY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton ?? ?? ?? ?? ??
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Dec 19, 2022 -

Lithia Hyundai of Reno responded

Customer satisfaction is our top priority here at Lithia Hyundai of Reno. Thank you for the awesome review and feel free to stop by any time!

Helpful
December 17, 2022

Everyone I interacted with were Kind, professional, personable, and went the extra mile to make my visit and purchase amazing. More

by kristimendonca
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Lithia Hyundai of Reno responded

We love to hear that! We strive to make every experience as professional and personable as possible at Lithia Hyundai of Reno. Congrats on the new ride!

Helpful
December 16, 2022

Tabatha Culver my service advisor and Cuong the mechanic who works on my two Hyundais are conscientious, knowledgeable and professional. They have helped me keep my cars running perfectly and safely. I woul More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
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Dec 19, 2022 -

Lithia Hyundai of Reno responded

We're so honored to have your trust, Dan! Thanks for the kind words and 5-star rating. We wish you safe travels and happy holidays from Lithia Hyundai of Reno!

Helpful
December 16, 2022

Service center great but adding 10000 dollars dealer markup to new cars is absurd. I will find another dealer. More

by RBOTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Lithia Hyundai of Reno responded

Mr. Bothe, thank you for the great star score and kind words about our service department. With regards to pricing, we would love nothing more than to go back to pre-covid inventory levels where we had about a 45-60 day supply of vehicles. That said, some of the post-covid production issues remain with certain hard to get vehicles, but many have been marked down and are selling at MSRP. I know you work exclusively with Tony, but if I can ever be of assistance, my direct phone number is below and I’d be happy to discuss this with you further. Again, thank you for your valuable feedback. Scott Robert 775-682-3352 Customer Relations Manager

Helpful
December 16, 2022

The friendliest and most professional dealership in town. From the G.M down to the detailers Lithia Reno will not let you down. More

by G.MARTIN7271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
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Dec 16, 2022 -

Lithia Hyundai of Reno responded

We're always here for you! Thanks for the awesome review and safe travels from Lithia Hyundai of Reno!

Helpful
December 16, 2022

The location is convenient, and the customer service is always top notch! I appreciate the communication, when my car is being worked on, and I like that I'm always informed of everything. More

by 52622SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Dec 16, 2022 -

Lithia Hyundai of Reno responded

Communication is very important to us at Lithia Hyundai of Reno. We keep you up to date throughout your service to give you an accurate and informed experience. Thanks for stopping by!

Helpful
December 15, 2022

Maybe I’m spoiled after going to Toyota for 20 years, but the Hyundai folks aren’t nearly as knowledgeable or communicative. They’re friendly, though. Eh. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not their fault
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Dec 16, 2022 -

Lithia Hyundai of Reno responded

Hello, I apologize for the lack of communication and information during your visit. We aim to be your go-to source for knowledge on Hyundai vehicles. I’d like the opportunity to discuss your experience in more detail if you could please reach out to me when convenient, thank you. Scott Robert 775-682-3352 Customer Relations Manager

Helpful
December 15, 2022

I had a problem with my car feeling like it would stall, and running rough at low speeds. They took care of the problem and I am very satisfied. More

by Jim L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nelson
Report | Print
Dec 16, 2022 -

Lithia Hyundai of Reno responded

We're happy to help, Jim. Thanks for choosing Lithia Hyundai of Reno for your car's repairs!

Helpful
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