Long McArthur Inc

Jeff Hamilton and Long McArthur were fabulous to work with on the purchase of our Lincoln Aviator. Very smooth transaction done mostly by text. Highly recommend. with on the purchase of our Lincoln Aviator. Very smooth transaction done mostly by text. Highly recommend. More

I purchased a new F250 king ranch. The tires were immediately bouncy. Took it back to them and they said the tires wouldn't balance. I made another 100 mile round trip to have new tire The tires were immediately bouncy. Took it back to them and they said the tires wouldn't balance. I made another 100 mile round trip to have new tires put on. They only did 2, when they said they wood be doing 4. Said the 2 were out of round from the factory. Still having trouble to this day. Shaking and cupping. They won't do anything. I've bought several new vehicles from them, but no more. $75000 truck and they can't get the tires right??? More

**I traveled from Virginia to Kansas and retrieve a Maverick truck ordered 15 months ago and I WOULD DO IT AGIAN with Bill at Long McArthur, Ford. ** I can not speak about all Ford dealerships as th Maverick truck ordered 15 months ago and I WOULD DO IT AGIAN with Bill at Long McArthur, Ford. ** I can not speak about all Ford dealerships as this is the first time owning a Ford but this is the BEST dealership I have had the pleasure to experience. My first sales agent has since moved on and I was reassigned to William Rogge (Bill). Bill was very easy to work with and worked with me as a customer by keeping me informed of my truck order status and answering my many questions. Long McArthur, Ford (LMF), knows the process. When I first ordered my maverick I had an email within hours from Ford confirming the order. Watching, Tim Bartz (Ford Video Guy), of LMF was instrumental in understanding and ensured great communication and transparency about the ordering process. Tim’s videos over the last year set high expectations of meeting this team and both Bill and Tim help set a friendly atmosphere. It is hard to explain but it was more like they walked with me through this process and I never felt rushed or attacked or an inconvenience. Bill, always went the extra mile to help out. If you find yourself frustrated with the ordering process or with your dealers, I do highly RECOMMEND Bill from Long MacArthur, Ford. More

Lonnie Smith was a professional that efficiently helped me through the buying process. He went the extra mile to ensure all my tech questions were answered. Ben Ashmore was efficient/helpful and not to me through the buying process. He went the extra mile to ensure all my tech questions were answered. Ben Ashmore was efficient/helpful and not too pushy as often occurs back in the finance depts. of car dealers. He did an excellent job of answering all my questions. More

I recently purchased a vehicle from Long McArthur Inc. I worked with Adam. He was professional and low pressure through the entire process. He personally delivered the vehicle to my house and made sure I I worked with Adam. He was professional and low pressure through the entire process. He personally delivered the vehicle to my house and made sure I did not have any other questions or concerns. I came up with something I needed to visit with him about so I texted him the next morning. Adam immediately texted me back and said he would handle it when he got to work. Within 30 minutes of when Adam got to work the question resolved. I highly recommend working with Adam. More

Lonnie was marvelous we don’t buy vehicles very often and he kept us updated every step of the way.Knew the vehicles we had questions about. Friendly and professional all the way. he kept us updated every step of the way.Knew the vehicles we had questions about. Friendly and professional all the way. More

I'd like to talk about how nice, clean, and organized the dealership was. The restrooms were just as clean as the rest of the building. The vehicles were well organized in the lot, it made it easy to compa dealership was. The restrooms were just as clean as the rest of the building. The vehicles were well organized in the lot, it made it easy to compare vehicles and accessories. The test drive was great with no pressure or time limit. Jeff Hamilton did a great job answering our questions. It was worth driving from Manhattan KS to Salina KS to get the truck that we wanted. More

Salesperson Lonnie Smith kept me up to date on my order during the year between ordering and picking up my vehicle. E Commerce Director Tim Bartz was truly outstanding from start to finish and provided during the year between ordering and picking up my vehicle. E Commerce Director Tim Bartz was truly outstanding from start to finish and provided tremendous details through social media and personal correspondence. He is the reason I ordered from Long McArthur and will continue to do so in the future. He is a sensational asset for LM and Ford. More

We just purchased a 2022 Ford F-150 from Long McArthur and our experience could not have been better. The staff was first rate and helped us through the purchase from start to finish and we love our new and our experience could not have been better. The staff was first rate and helped us through the purchase from start to finish and we love our new truck. Thank you Long McArthur! More

I worked with Chris and Alex on a first time (for me) trade-in deal. Chris was very knowledgeable on all the specifics in transacting a "pass through" trade with a buyer for my vehicle in California. I w trade-in deal. Chris was very knowledgeable on all the specifics in transacting a "pass through" trade with a buyer for my vehicle in California. I wasn't sure something like this was possible but it was a breeze with good guidance and reassurance from Chris. Alex, also, made all the paperwork easy and quick. All in all, a fantastic used car purchase experience and I highly recommend Chris and Alex! More