Mercedes-Benz of Annapolis

Arella was beyond helpful and communicated well throughout the whole proces, I will definitely refer my friends and family to her! throughout the whole proces, I will definitely refer my friends and family to her! More

Took my car in for servicing and got the best service ever. Chuck Leyman is always professional, more importantly, you can count on him being honest about what is needed and the cost. I will always take ever. Chuck Leyman is always professional, more importantly, you can count on him being honest about what is needed and the cost. I will always take my car here for servicing. More

Probably the best car buying experience of my 60+ years. The salesman, Darnell Bowens, was responsive but not pushy, friendly, professional and able to answer my questions honestly. He took time to ensure The salesman, Darnell Bowens, was responsive but not pushy, friendly, professional and able to answer my questions honestly. He took time to ensure vehicle availability and pricing. In the end he came through on all promises. Excellent job in every respect. Once we had the details worked out, we met the finance guru (Allan Belcher), who was able to beat the rate I had with my bank. He too was friendly and had a nice sense of humor. Not over the top, but just right and actually enjoyable. Their process was efficient, again, not pushy and we wrapped up the deal without issue. The dealership facility was very nice, clean with professional and helpful staff all around. The bottom line is that I have been looking for the model, features, color (interior and exterior) for over 3 months. I had been promised vehicles at 2 Virginia dealerships that didn't come through and a 3rd that said their mark-up was non-negotiable. Mercedes-Benz of Annapolis took care of me without a hitch. More

They were helpful, honest and polite. We did not feel pressure my salesperson or any team. We did not feel pressure my salesperson or any team. More

Casey and everyone we encountered at Annapolis Mercedes was thoroughly professional, honest and worked diligently with us to get the exact vehicle we wanted and a financial package/additional consideration was thoroughly professional, honest and worked diligently with us to get the exact vehicle we wanted and a financial package/additional considerations to make it happen. First Class experience in every way! David and Adele S., Kent Island More

The service team and my person of contact was absolutely amazing! Got me in and out and was very communicative and everyone was so personable! amazing! Got me in and out and was very communicative and everyone was so personable! More

I am very happy to have Alex Clothier as my Mercedes contact. He is a pleasure to deal with. He is professional, knowledgeable and he has far exceeded my expectations in effort and understanding as well contact. He is a pleasure to deal with. He is professional, knowledgeable and he has far exceeded my expectations in effort and understanding as well as getting any issue I have successfully resolved with expedience. He answers all of my questions and explains all aspects of any work that is done. I very much appreciate Alex and look forward to having him as my service rep for a long time! Thanks so much Alex!! More

Our experience with Mercedes-Benz of Annapolis has not been a pleasant one. We recently purchased a certified pre-owned vehicle that was not clean at all when it was time to drive it home. When we notif been a pleasant one. We recently purchased a certified pre-owned vehicle that was not clean at all when it was time to drive it home. When we notified the dealership, Rori Brown promised that we would be reimbursed if we paid to have the vehicle cleaned. More than a month later, Rori cannot provide an answer when the reimbursement will be received. This is after several previous discussions with Rori where he promised a quick resolution -- however, it was clear that he had just blown us off as he asked for us to provide the receipt "again" nearly a month after providing it to him. We also had an issue where the vehicle indicated that the service due at 20,000 miles was overdue. When I reached out to Rori to see if that service was completed at the dealership, his response was that Mercedes didn't have a service due at 20,000 miles, which is clearly false. We would not recommend working with Rori or purchasing a vehicle at this dealership if you are interested in receiving any semblance of customer service. Having a quality car is important, but it's also important that a dealer provide customer service after the sale has been made. Our experience is that you will not receive this from the Annapolis dealership. More

Alex clothier is the best ambassador for mercedes and rhe dealetship His professionalism is best in class Over many years Alex is there to advise, assist and make me only only buy mercedes I have 3 now dealetship His professionalism is best in class Over many years Alex is there to advise, assist and make me only only buy mercedes I have 3 now due to his treatment for my wife and myself is stellar Alex is the epitome of excellence . More

Excellent service department. Thank you for great customer service. Alex Clothier, you’re the best. Thank you for great customer service. Alex Clothier, you’re the best. More