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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,357 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,357 reviews

March 02, 2019

wonderful experience This is our second vehicle we have purchased. Everyone is so polite and friendly. It is always a pleasure to return to this dealer. Thank you Kyle More

by Pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle was very professional and an asset to have on your team
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for trusting us to help you find your new vehicle! We look forward to your next visit.

February 28, 2019

Fabulous Experience This is the third vehicle we have purchased at Mercedes-Benz of Hagerstown. Every purchase has been a fabulous experience. We’ve had the pleasure of w More

by Kristine Hillyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Your business and feedback is valued, Kristine! Thank you for sharing your experience with Barry!

February 27, 2019

Rob and Tony where awesome to work with. we love our car. Will be buying our next car from them. Thank you guys !!! We will be telling our friends about you all. Again Thank You More

by belinda 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

We're so glad you're enjoying your vehicle! Thank you for choosing Mercedes-Benz of Hagerstown.

February 26, 2019

As always, M-B of Hagerstown comes through for me. As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mi More

by SolarBeamGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Adam Himmelwright, Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Wow, thank you for your loyalty! We appreciate the opportunity to assist you through 12 buying experiences. We look forward to sharing your kind comments with Mike. Thank you, Kirk!

February 26, 2019

Makes buying a car simple Purchased a used GMC suv....the sales rep responded promptly to my emails, scheduling a test drive was simple and customer service was top notch. More

by FinAidGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

It's our pleasure to make your buying experience seamless! We hope you enjoy your new vehicle.

February 25, 2019

Exceptional We were from out of town and the dealership was very accommodating. They were willing to communicate over the phone and rearrange their schedules - i More

by Mmv426
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Our team aims for a 5 star experience and we're thrilled to see that's what you received! Thank you for your review.

February 25, 2019

Best Mercedes dealership Very pleased with Barry our salesman and Justin the general manager. They both went above and beyond to make this a great experience. We would recomme More

by Kingcuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for sharing your experience with Barry and Justin! We look forward to you next visit.

February 24, 2019

One of a kind Rob Edmonds was my salesman best salesman I have ever dealt with when making any big purchase. He stayed late one evening knowing that i was also spe More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your stellar experience with Rob! We're so glad to see you had the kind of experience we strive for.

February 23, 2019

Awesome service and experience! My experience at Mercedes Benz of Hagerstown was more than I expected! Rob Edmonds, our salesman was very informative and worked with me and my concer More

by Kaylo2456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Our team is proud to go above and beyond for you! Thank you for choosing Mercedes-Benz of Hagerstown!

February 21, 2019

Very professional service in a very warm and caring atmosphe We drove 3.5 hours to purchase our car. Barry was very informing and answered all of our questions and conserns, making us very comfortable to make th More

by SusanDimmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for travelling the distance so we could get you into your dream vehicle! We hope to see you again!

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