Mercedes-Benz of North Olmsted

Everyone that I was introduced to was very polite. Would do business with them again! do business with them again! More

Barry was amazing and extremely knowledgeable about the cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me even on his days off. He is just a wonderful human. More

Natalie Ippolito was amazing to work with. The experience showed me the dealership cares more about the customer than their bottom line. I told the dealer that we were emotionally drained due to experience showed me the dealership cares more about the customer than their bottom line. I told the dealer that we were emotionally drained due to a family member passing and they not only showed genuine care, but made us all feel like our experience mattered. And I want to add that we purchased a lower end SUV and the experience was at the level of what you expect when you buy a high end model. If you are looking for an experience where you matter, regardless of what you spend, go to this dealer and ask for Natalie. You will not regret it! More

The customer service that I received from the service department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon a department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon arrival, the service rep was immediately negative about my issue and acted as if I was an inconvenience that couldn't truly be helped. He was not helpful with my warranty and insisted that I had 3rd party coverage. He challenged every suggestion that was given by the original Mercedes dealer that sold me my car. He deemed everyone's opinion as incorrect and dismissed suggestions except his own. His behavior was condescending and even asked if my car was used. Even after being given my coverage information by the dealer that sold me my car, he still insisted I leave a form of payment as security. Then proceeded to reiterate the cost of my repair as if I didn't have the funds to cover the cost. His behavior towards me suggested that an African American female, in my age range, couldn't afford the car I had in my possession. I was truly insulted. And, as if this wasn't enough, the 2 additional requests for vehicle maintenance weren't performed. Lasly, they called themselves cleaning the inside of my vehicle. When I got into the car to leave, the weather mats had water in them. I will never use their service again. More

Stacey was a pleasure to work with. She was knowledgeable, attentive and informative. She made my Mercedes service call experience a pleasure.. I recommend that you clone her! Lol! knowledgeable, attentive and informative. She made my Mercedes service call experience a pleasure.. I recommend that you clone her! Lol! More

This was the best car buying experience I have ever had and I did not have to step foot in the dealership. Matt was very helpful from our first conversation and was very responsive when I had questions. Th and I did not have to step foot in the dealership. Matt was very helpful from our first conversation and was very responsive when I had questions. This was my first time buying a car without visiting a dealership and I was very nervous about the whole situation. However, Matt made me feel comfortable about the whole process. I would definately do business with him again. He is an asset to the company. More

We met Barry Sisler last Fall when we were considering purchasing a previously owned convertible. Mind you he works at the New Vehicle dealership not the Previously owned dealership. however, we was so purchasing a previously owned convertible. Mind you he works at the New Vehicle dealership not the Previously owned dealership. however, we was so helpful to us and found a vehicle for us to consider. We ended up not purchasing since Fall was quickly approaching. I contacted him last week and he found our dream vehicle/convertible for us - again a previously owned, which means he doesn't make commission (he definitely should). Clearly for Barry, his passion is for his customers and they come first. He goes above and beyond for his customers and we so appreciate him. You will love working with Barry. He is a top notch professional and so knowledgeable. More

Joe is the man! If you are looking for a Mercedes, he’s your guy. His skill set is unmatched. He knows these cars Inside and out. Joe was easy to work with! We will be going back to him for all of our Benz your guy. His skill set is unmatched. He knows these cars Inside and out. Joe was easy to work with! We will be going back to him for all of our Benz needs. More

Joe W is the man! I had a wonderful experience purchasing my recent vehicle. Joe is extremely helpful, professional and friendly!! I love my car!!!! Thank you! Tammy Alberty purchasing my recent vehicle. Joe is extremely helpful, professional and friendly!! I love my car!!!! Thank you! Tammy Alberty More