Mercedes-Benz of Silver Spring

Excellent customer service, I’m a return customer this is my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy More

The atmosphere was warm & inviting, and I didn’t feel pushed to make a purchase. Everyone was very transparent through the whole process and I couldn’t be happier with my vehicle. pushed to make a purchase. Everyone was very transparent through the whole process and I couldn’t be happier with my vehicle. More

Very professional staff, ease of making appointments, loved the car wash and the friendly attention loved the car wash and the friendly attention More

Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

I bought a 2019 cla 250 from this dealer and I love it. The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying a car great! I would recommend this dealership. More

I had several issues to be addressed. The dealership handled all of problems with excellent skill and expertise. The dealership handled all of problems with excellent skill and expertise. More

My experience had a few ups and downs. But, when it was all said and done - I’m 100% satisfied. But, when it was all said and done - I’m 100% satisfied. More

Chevist Mitchell was super accommodating and worked hard in every respect. Would definitely recommend him to others. Also, Keith Nichols worked a fair deal and made it all work easily. in every respect. Would definitely recommend him to others. Also, Keith Nichols worked a fair deal and made it all work easily. More

Cecil McCoy is a very professional and knowledgeable salesperson. He made the whole car-buying experience very easy. Mercedes Benz of Silver Spring exceeded my expectations salesperson. He made the whole car-buying experience very easy. Mercedes Benz of Silver Spring exceeded my expectations More

Everyone is very friendly and professional! I will refer friends and family to this dealership. Mr. Moore is brilliant! He was so honest and helpful that I not only left with my dream car, but I will refer friends and family to this dealership. Mr. Moore is brilliant! He was so honest and helpful that I not only left with my dream car, but also a new friend! Thank you all so much from the bottom of my heart! More