North Penn VW

A pleasent experience I never heard anybody saying that purchasing a car, in particular a used one, was a nice experience. In this case the price of the car was set, I did I never heard anybody saying that purchasing a car, in particular a used one, was a nice experience. In this case the price of the car was set, I did my homework and I knew it was fare. The value of my car was what I expected. the sales people did not push, they did not make me feel under pressure at all. all papers were done quickly and with courtesy. They anticipated our needs showing a very welcome empathy. As a result my wife and I were very happy with the experience. More

Excellent use of technology to communicate (test/video) Text and video usage allowed me to multitask between my job and the work being done on my car. Facilitated quick responses and real time updates Text and video usage allowed me to multitask between my job and the work being done on my car. Facilitated quick responses and real time updates More

It was a hassle free buying experience This dealership has a very friendly sales staff. They never rush you or pressure you. They provide you with information about the cars you are lo This dealership has a very friendly sales staff. They never rush you or pressure you. They provide you with information about the cars you are looking for. When you buy a car, they sit in the car and teach you how to setup your preferences. It's awesome driving off the lot knowing how to set everything up as desired. More

Good service Answer all the question what I need to know and very friendly. He is very nice person and this is my second car bought for him. Answer all the question what I need to know and very friendly. He is very nice person and this is my second car bought for him. More

Superb Service!!! Michael and Jeff were the most hospitable employees I have ever had experience with and very helpful when choosing options for my used 2012 Jetta! Th Michael and Jeff were the most hospitable employees I have ever had experience with and very helpful when choosing options for my used 2012 Jetta! There service was 100% on point! I would recommend them over and over again. Michael was so kind to also pick me up to bring me over to finalize my sale! Kudos to you both! More

Expectations exceeded! I purchased a Certified Used Passat to replace an identical one that I owned (was totaled) in Richmond, VA. It was worth the 267-mile drive to West Pe I purchased a Certified Used Passat to replace an identical one that I owned (was totaled) in Richmond, VA. It was worth the 267-mile drive to West Penn to buy the replacement car. Phone negotiations went great. The car was fully detailed, shining in the sun when I arrived. Salesman Joe P. gave me a refresher course in the car's features, added a front-end tag bracket (for Virginia license tags) and took me to the Enterprise location to drop off my rental. Finance associate, Jason H., quickly completed my paperwork so I could head back to RIchmond before rush hour traffic. More

Inspection + I really like the dealership, service is well done, there is coffee while you wait, and they wash your car. Service loaners would be awesome though! I really like the dealership, service is well done, there is coffee while you wait, and they wash your car. Service loaners would be awesome though! More

Great experience Always a pleasure to work with North Penn. Would absolutely recommend to friends and family, from Tim in sales to everyone in the service department. Always a pleasure to work with North Penn. Would absolutely recommend to friends and family, from Tim in sales to everyone in the service department. More

Always feel comfortable going to this dealership Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anyt Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anything to fix. More

2019 VW Beetle Final Special Edition Ordering this car was a real experience. Volkswagon U.S. was apparently confused on whether to build this vehicle and how to bring it to market. Had i Ordering this car was a real experience. Volkswagon U.S. was apparently confused on whether to build this vehicle and how to bring it to market. Had it not been for our salesman, Joe D., we would have given up on purchasing this vehicle. He was professional and PATIENT, and continuously updated us on the progress of the order. Patience paid off. The vehicle was delivered and picked up. Jason H., who processed the paperwork, was quick and efficient and completed the process in record time. The efforts of these people truly reflect North Penn's commitment to service and customer satisfaction. More