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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.5
6,410 Reviews
Though our local Chrysler, Dodge, Jeep, and Ram dealership was recently established in the spring of 2016, the Hendrick team isn't new around here. Drivers across Duluth, Atlanta, Johns Creek, Norcross, or Alpharetta know the Rick Hendrick name as a trusted American auto dealer who's been a major player for decades. And while our showroom on Pleasant Hill Road in Duluth still has that new-building smell, you'll find that our team is experienced, professional, and always ready to lend a hand. We're proud to serve a wide range of automotive needs, from new car sales to used car loans, to custom trucks and Jeep SUVs, for those shoppers who want to stand out a little more on the road, or who want to customize their vehicle's unique performance. Whether you need a classy sedan for daily driving, a pickup truck for long days of hard work, or a capable sport utility vehicle for a little bit of everything, Rick Hendrick Chrysler Dodge Jeep Ram Duluth can make it happen.
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2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,410 reviews

May 07, 2022

I wanted to trade my rt hemi challenger in for a sxt challenger with lower paymens. They made it happen. I got exactly that!! I And I drove off in a 2022 brand new challenger. Relieved!! Thks to the dod More

by SHAKESHA.KINCHEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jorsling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donny Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaih Montgomery
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 07, 2022

Me. Janice was simply amazing she made my experience great & worth it. Very patient & nice. More

by tempsettroyal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 06, 2022

Dropped my van off for diagnostics to find out why the battery was dying. Took them eight days to look at it. Then went to pick it up and they hadn't reassembled it so had to go back again. Then they c More

by rogeroblackwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Faircloth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 06, 2022

They got to vehicle immediately and got me back on the road. Thank you Rick Hendricks More

by kwjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

I took my jeep in for a oil change and tire rotation and seven hours later it hadn't moved. I bought my jeep there and I would not recommend this company to any one. They are rude, incompetent and poorly ma More

by garryvincentoneil
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lance Chapin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Otis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Faircloth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 05, 2022

the service is amazing and the workers are very polite and i felt very important More

by FLORESA3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

Working with montae was great, he was sure to updated me of my status along the way and was very informative. More

by pnixjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

My vehicle is worse than when I brought it in. Reached out several times to rectify the situation, dealer didn’t even have the decency to call me back. Just took $5,000 and left me with a crackle More

by popemiramar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 21, 2022 -

popemiramar responded

Oh please! The fact that you guys still haven’t called me shows this reply is not genuine but is just an attempt to save face with this review site. I picked up my vehicle on 4/18 and immediately heard the cracking and popping noise when turning which is the $4k+ repair you guys “found” but was NOT my original complaint. I had NO issues with steering anything until after you guys worked on it. I was calling and texted Lance starting 4/19 for a week straight; yet NO RESPONSE. Now you want ME to call YOU. Keep your false concern.

May 05, 2022

Service was good and relaxing got to view the different new cars including the jailbreak hellcat while I was there pretty much. More

by ryeshadbradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Gosai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleshia Kincade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Otis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Faircloth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

Took truck in and was charged 3 different diagnostic fees. Was informed about 1 but not others. They requested that I sign off with the assumption that insurance would cover. Paid almost $600 More

by tamilawhitlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

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