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Toyota Direct
Columbus, OH
1,452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,452 reviews
June 09, 2025
I’m never again taking my vehicle to this dealer they are negligent and inefficient. negligent and inefficient. More
by germosen401
Verified CustomerEmployees Worked With
June 09, 2025
Excellent, friendly, courteous, and fast service. Da, da, da, da, da that’s all folks! Da, da, da, da, da that’s all folks! More
by villaoaks
Employees Worked With
June 09, 2025
No pressure sales pitch from Ron Susi. Perfect followup. Great negotiation and deal. Thanks you. Perfect followup. Great negotiation and deal. Thanks you. More
by rose14
June 09, 2025
Russel was great to work with and knowledgeable about the vehicle I was interested in and the features and operation of it. MY 3rd vehicle with Russel vehicle I was interested in and the features and operation of it. MY 3rd vehicle with Russel More
by kliser
Employees Worked With
June 07, 2025
Chris Grossman has been my service advisor for 11 years. I can always depend on him for good advice about our 2 Toyotas! I can always depend on him for good advice about our 2 Toyotas! More
by rlt.mbt1952
Employees Worked With
June 07, 2025
John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service here! More
by rsixis
Employees Worked With
June 07, 2025
Carlos was friendly and helpful. Overall I thought the service was good, but I think they low-balled me on the trade-in. I should have expected that. Overall I thought the service was good, but I think they low-balled me on the trade-in. I should have expected that. More
by jack.vankeuls
June 06, 2025
The communication regarding my car was terrible! I call multiple times with no return call.Amd when I spoke with the manager after requesting him to call me several times, he was rude I call multiple times with no return call.Amd when I spoke with the manager after requesting him to call me several times, he was rude More
by coachsdunlap
Employees Worked With
Lacy
June 05, 2025
Jacob was quick to check me in and explain the recall for battery components. Plus, there was not much wait time to get the work done. AND I didn’t owe anything. I so appreciate the work you do there and the battery components. Plus, there was not much wait time to get the work done. AND I didn’t owe anything. I so appreciate the work you do there and the people you employ. More
by 61kshapiro
Employees Worked With
Jacob Handlin
