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Toyota Direct
Columbus, OH
1,336 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,336 reviews
April 30, 2025
They are nice and try to be helpful. I was a bit frustrated on my recent visit as I was told all fluids would be filled with the regular maintenance that was scheduled. And as soon as I I was a bit frustrated on my recent visit as I was told all fluids would be filled with the regular maintenance that was scheduled. And as soon as I left, it was raining and Amelia got a notification that I had low washer fluid so that did not happen. If this was an isolated incident, I wouldn’t mind, but this was not the first time this has happened. Additionally, my car is only a year old and has some interior pieces that are hanging from the ceiling and I was told there was no one there that was able to fix those on a Friday afternoon so I need to make an appointment on Monday or Tuesday and to avoid Saturdays cause they’re busy. I didn’t think that was the best customer service. More
by mrsmeanly2
Verified CustomerEmployees Worked With
Unknown
April 30, 2025
Tire valve stem caps not tightened. Oil handprint on hood. Other employees in garage area aloof. Oil handprint on hood. Other employees in garage area aloof. More
by mattphippsdesign
Employees Worked With
April 29, 2025
I been a customer for 8 yrs, but I don’t get services that I deserve on my car. So sad. that I deserve on my car. So sad. More
by tilachanacharya
Employees Worked With
April 29, 2025
The inspection was detailed finding potential water pump need replacing. J.J. Always does a great job with our cars. need replacing. J.J. Always does a great job with our cars. More
by gwilkinson303
Employees Worked With
April 28, 2025
Good service and communication. Customer waiting room has comfy shares and hot coffee for customers. Customer waiting room has comfy shares and hot coffee for customers. More
by brian_kessler
Employees Worked With
April 28, 2025
Great , service, very professional, knowledgeable, was very fast no wait time answered all guestions, satisfied customer service. Thank you . very fast no wait time answered all guestions, satisfied customer service. Thank you . More
by ttpprotectiveservices
Employees Worked With
April 25, 2025
I didn’t visit toyota and did not have a visit scheduled. Yet they seem to think I was there. They are technologically not with it. scheduled. Yet they seem to think I was there. They are technologically not with it. More
by bjfeeney1
Employees Worked With
Didn’t work with any of them though they say I did
April 24, 2025
Well, the sales floor was a little dated, need something to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two ti to improve the mood of buying a vehicle...the salesman was green but tried very hard. Lack of product knowledge. Financing paperwork was wrong two times, process could've been a lot quicker. No pop corn in the pop corn machine but the grape squishy made up for it.. More
by kcrockett1
