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Toyota Direct - Service Center

Columbus, OH

4.1
897 Reviews

897 Reviews of Toyota Direct - Service Center

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September 09, 2024

I service three of my cars at Toyota Direct. I have been going there for over a decade and the results are always Top Notch. Jeremy is outstanding and I trust his advice. More

by george.tornick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

Larissa is wonderful to work with - kept me informed about the status of my car. Everything done well! More

by kathyamartin9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larissa Sanker
September 09, 2024

They got my car done when they said they would. They are efficient and left my car the way they found it. More

by janine.bottger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

They had for two weeks and it wasn’t repaired they said they called to pick it up but that was lie More

by vince.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Sayre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Belcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Ennis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Walden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

The dealership significantly upgraded facilities, but have staff shortages. Over the last 10 years, average 3 out of 4 services on my cars were satisfactory. Occasionally, proposed service is not needed. More

by mkasprovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Singh
September 07, 2024

Always a great experience at Toyota Direct. Maggie is wonderful to work with. The entire staff is very attentive, friendly, and professional. More

by mziris123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

It was excellent service the wait time was not that long I was amazed really. More

by Muhammad Ibrahim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

Chris Grossman and J. R. Kenney could not have been more perfect in their service, advice, value, and assistance they provided - employees like them (and Mindy HIll) make i More

by kushesqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Amin Abdiaziz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.R. Kenney - 5 stars!!!
September 03, 2024

Maggie filled in for Chris Grossman (our regular rep). She was personable, solicitous, and great. Thanks for the considerate service always! More

by mlkelsten07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Caleb is very understanding and has taken great care of my vehicle while it is at the shop. More

by cbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Santos
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