Toyota of Cleveland

I met Jeremy Cox a few months before when I was just dealership roaming just looking at cars with no intention of purchasing one at the time. Jeremy greeted me with a big ol smile and refused to leave m dealership roaming just looking at cars with no intention of purchasing one at the time. Jeremy greeted me with a big ol smile and refused to leave my side even though I was adamant that I wasn't buying anything, but I was just looking around. He stayed with me and answered my questions, showed me the inventory that I would be interested in and treated me like we'd been friends since childhood. My second visit, I had the pleasure of meeting Jesse Jones. The same scenario as with Jeremy, I was upfront about not looking to buy, I just wanted to see the inventory. He treated me like I was there to buy and was very informative, answered all of my questions. I was rear-ended in an accident and my car was totaled. The first person I thought of was Jeremy and Jesse was the next person in line if Jeremy wasn't available, when I knew I had to bite the bullet and buy a new car. Jeremy helped me find a car that fit all of my criteria for the perfect car of my dreams. He was professional, friendly, zero pressure, helped me calm my nerves, because I haven't had a car payment in seven or so years. Jesse, helped me with a lot of knowledge about the vehicle I bought and taught me some of the options, tips and tricks that one might overlook if they were not looking for them. Shane Defoor, also helped with calming my nerves. He was very helpful through the whole process and made sure that I didn't need anything to snack on or drink a few times. Excellent host to any guest. Justice Goodner, was amazing at being informative and helped me understand my financial options. I couldn't of went through it if it wasn't for his knowledge. Lastly, I want to give a huge shout out to Jessica the detailer. She did a fantastic job on getting my car ready and cleaned. I really appreciate all the people behind the scenes who go above and beyond and sometimes get overlooked. But without you my experience wouldn't of been the same. I went to Toyota of Cleveland, just looking around to a few months and an accident later, I'm a loyal customer who will sing high praises about this entire staff and my experience. More

I recently had the pleasure of buying a used car for my son. Jessie made the entire process smooth and trouble free. He even stayed overtime to make sure everything was completed before he left. son. Jessie made the entire process smooth and trouble free. He even stayed overtime to make sure everything was completed before he left. More

Luis did a great job as always. He's very polite and professional. He always communicates very well when anything is found that needs attention and explains the services performed He's very polite and professional. He always communicates very well when anything is found that needs attention and explains the services performed. Will be servicing here in the future. More

Jason Keith already knew what I was looking for, and he knew what my budget was. He told me about a 2010 Tundra that I might like. Sure enough, it was just what I wanted and needed, and was within my budge knew what my budget was. He told me about a 2010 Tundra that I might like. Sure enough, it was just what I wanted and needed, and was within my budget range. When I get ready to purchase my next vehicle, it will undoubtedly be from Jason Keith, and Toyota of Cleveland. More

We had a great experience. Julien, our salesman was super helpful, he answered all of our questions, went over all the features of our new Highlander, and was never pushy. Al Julien, our salesman was super helpful, he answered all of our questions, went over all the features of our new Highlander, and was never pushy. Also Taylor, the finance manager was very helpful with all the paperwork that had to be signed to purchase our new Highlander. I highly recommend Toyota of Cleveland. More

Salesman Gregg Bain treated us as if we’d been long time friends. He really made our car buying experience the BEST we have EVER had. That’s saying plenty since we’re in our 60’s! We also appreciated Justi friends. He really made our car buying experience the BEST we have EVER had. That’s saying plenty since we’re in our 60’s! We also appreciated Justice Goodner who took us thru the final financial information and loan application. We appreciated his personable manner & that he is quite knowledgeable in the warranty & loan application process - a GREAT plus! We will DEFINITELY be referring our friends to Toyota of Cleveland! More

Jason Keith was AMAZING! !! this process was the fastest and easiest purchase ever. Jason got me approved in no time flat and he made this a very pleasurable experience from t !! this process was the fastest and easiest purchase ever. Jason got me approved in no time flat and he made this a very pleasurable experience from the time I walked in the door I would recommend him to everyone I gave him 10 stars. More

My experience at Toyota of Cleveland was A1 from beginning to end. I felt absolutely no pressure and recieved a combination of Disney World and Chick Fil A customer service. The moment I walked in e beginning to end. I felt absolutely no pressure and recieved a combination of Disney World and Chick Fil A customer service. The moment I walked in everyone seemed happy and enthused to be there. I walked in there about 5 minutes after they open and everyone looked excited and ready to go. Jeremy my sales consultant was amazing and allowed me to take my time and answered all of my questions without hesitation. I truly feel like I was given royal treatment every step with him leading the way. Jeremy made sure in every step.of the process that the millions questions got answered. He communicated openly and in a car sales consultant that is priceless! Justice( the financial advisor for signing the paperwork) was very throughro and friendly and didn'take me feel bad for asking the same questions over and over again! I so appreciate Joey the sales manager for ensureing that my car was thorughly checked out. I am eternally greatful that he gave me an opportunity to speak directly with the highly experienced technician about my vehicles condition and was able to get a tremendous amount of peace of mind. Anthony in the service department also communicated openly and I appreciate him for that as well! More

Ethan Thompson was a delight to work with. I wasn't even sure I would trade that day and I didn't feel pressured to do so. He was very patient! This is my 2nd purchase from this dealership an I wasn't even sure I would trade that day and I didn't feel pressured to do so. He was very patient! This is my 2nd purchase from this dealership and have great service on my 2017 Tacoma. Looking forward to the same quality of service on my 2022 Rav4. More

I worked with Cindy McMichen from start to finish and she was amazing. She helped me find what I needed in a vehicle and financially. I would definitely recommend Cindy and Toyota of Cleveland! was amazing. She helped me find what I needed in a vehicle and financially. I would definitely recommend Cindy and Toyota of Cleveland! More