Toyota of Cleveland

We wanted to write a review on Toyota of Cleveland and our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attenti our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attentive to our particular needs, he was thorough, and very knowledgeable. He always put us at ease with no pushy sales tactics. We decided on the RAV4 Hybrid, but the dealership didn’t currently have the trim line that met our needs. Speaking with Gregg, he assured us that he would be able to acquire the vehicle we wanted; he said it may take time. After much effort on Gregg’s part as well as several others behind the scenes, they got the exact vehicle we wanted. Throughout the process, Gregg stayed in touch with us the entire time; he assured us the vehicle was coming and provided delivery updates every step of the way. It’s not always easy to get the exact vehicle you want, sometimes it just takes time due to many reasons. Toyota of Cleveland came through and it was actually the best vehicle purchase experience we ever had. We also want to mention Crystal Thompson, the Finance Manager, who did an outstanding job going over the various warranty options. And finally, we want to acknowledge the General Manager, Monte Burney, we were very impressed with the entire operation, and it clearly starts at the top. We had several conversations with him during our experience, and you can easily see he puts people first…his customers and his employees. If you are in the market for a vehicle, Toyota of Cleveland should be your first and only stop! More

Excellent service! !! Always excellent service and professional service. You know exactly what you are getting with Toyota of Cleveland. !! Always excellent service and professional service. You know exactly what you are getting with Toyota of Cleveland. More

Alfred was great he helped me to find the car I really wanted. It wasn’t in stock so he made the process of ordering one very easy. wanted. It wasn’t in stock so he made the process of ordering one very easy. More

This dealership was absolutely phenomenal from the start. Josh and Justice were wonderful to work with! With the customer service we received, and the buy we made, we most certainly plan to do further busine Josh and Justice were wonderful to work with! With the customer service we received, and the buy we made, we most certainly plan to do further business with them! 10/10 across the board! More

Andy in service is THE BEST! His customer service is the greatest. He is very efficient and communicates wonderfully. His customer service is the greatest. He is very efficient and communicates wonderfully. More

Had an amazing experience! No hassle and great customer service. Got a fair value for my trade in and fair price for the vehicle I purchased. I would definitely buy from Clevel No hassle and great customer service. Got a fair value for my trade in and fair price for the vehicle I purchased. I would definitely buy from Cleveland Toyota again. More

Great purchasing experience. Will be coming back when int the market for another purchase and will be recommending to others. Will be coming back when int the market for another purchase and will be recommending to others. More

All of our expectations were met by the dealership and the personnel we came in contact with. Very professional and customer oriented. the personnel we came in contact with. Very professional and customer oriented. More

Great new car purchasing experience! Was done in 2 hours, driving home my new Tacoma. Go see Austin at Toyota Of Cleveland! Was done in 2 hours, driving home my new Tacoma. Go see Austin at Toyota Of Cleveland! More

I had a great experience at Toyota of Cleveland. I would highly recommend them if you are in the market for a new vehicle! I would highly recommend them if you are in the market for a new vehicle! More