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Toyota of Cleveland

McDonald, TN

5.0
4,881 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 4,881 reviews

August 23, 2023

He was extremely unhappy to see me there with cash in hand to buy a vehicle. If I was the owner he wouldn’t work there if he’s going to push customers away. Should of ask how can I help More

by Taiter18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Covington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Standridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Toyota of Cleveland responded

Hi Mr. Rakestraw, thank you for your review, as we appreciate all guest feedback. Unfortunately, when you visit our dealership after being told by a Salesperson and a Sales Manager (prior to driving to our dealership) that a vehicle is in the process of being sold we will never tell the guest that is purchasing the vehicle that they can not buy that vehicle simply because you (or anyone else) shows up with cash demanding to purchase the vehicle. We value each of our guests and feedback, and hold our dealership to the highest level of integrity and will always do the right thing.

August 22, 2023

Juan Carlos was very helpful and knowledgeable. We actually purchased a car not available on the lot yet. He went above and beyond to help us find the vehicle we were looking for. More

by wallytaylor01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Carlos Lopez
Aug 23, 2023 -

Toyota of Cleveland responded

Wally, it's great to know that Juan Carlos was able to assist you in finding the perfect vehicle at Toyota of Cleveland. We appreciate your kind words and look forward to serving you again!

August 21, 2023

We are from out of town and while visiting Chattanooga one weekend we stopped by Cleveland of Toyota and met Kenny. He stayed way after closing time talking with us. He assured us he would let us know w More

by TNGirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
Aug 22, 2023 -

Toyota of Cleveland responded

We're so glad to know that our team at Toyota of Cleveland, especially Kenny, Isaiah and Tyler made your car buying experience a memorable one. It's great to see you felt confident throughout the process and are happy with your Grand Highlander! Safe travels in your dream car!

August 19, 2023

We have bought several cars from Toyota of Cleveland, and we have always had a great experience! More

by pgribben3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Frady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

We appreciate you letting us know that we've provided consistent care to you during each purchase! Thank you for being a loyal part of the Toyota of Cleveland family! We'll see you next time!

August 19, 2023

Very professional and knowledgeable, made it easy to find what I wanted! I would recommend! More

by jacob3627
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetrius Beasley
Aug 21, 2023 -

Toyota of Cleveland responded

We're glad our team helped you find what you wanted, Jacob! Thank you for choosing Toyota of Cleveland!

August 19, 2023

If you need a Toyota go to Toyota of Cleveland and see Jason Keith he is an excellent guy and will take good care of you.He will work to meet your needs. More

by Lbfarris77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Keith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

We're glad to know that Jason provided you with excellent service at Toyota of Cleveland! We appreciate your recommendation and look forward to serving any future needs. Safe travels in your new Toyota!

August 19, 2023

Jason, Keith was an excellent salesman. Took care of all my needs. I really appreciate it. I will be back for business More

by lukebreedlove47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Keith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

Luke, we're glad to know Jason and Keith took great care of you at Toyota of Cleveland. We appreciate your feedback and look forward to seeing you again! Thank you!

August 19, 2023

Excellent experience! I bought my first car with the help of Alfred and I will never use anyone else. He was knowledgeable and patient with me as this was my first time go More

by Emalee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

Emalee, we're so glad to know Alfred was able to assist you in purchasing your first car at Toyota of Cleveland. We appreciate the kind words and are here for any future needs! Enjoy your new ride!

August 19, 2023

Jason is a good guy who will take the time to work with you on what’s best for you. More

by Lbfarris77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stockton Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Keith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

We're so glad Jason made the experience great for you! Thank you for being a valued part of the Toyota of Cleveland family! We'll see you next time!

August 18, 2023

This is our 3rd purchase with Alfred and would never use anyone else! Always find us exactly what we are looking for and for a great deal. His customer service can't be beat and the whole dealership is so w More

by marissashrum13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfred Odister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Toyota of Cleveland responded

Marissa, it's fantastic to know that Alfred and our team at Toyota of Cleveland have consistently provided you with excellent service. We're grateful for your loyalty and look forward to assisting you in the future! Thank you!

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