I talked to Steve prior to visiting the dealer on the phone, he was very pleasant and inviting to come visit the dealer. When I arrived, Steve knew what I was looking for and what I wanted to buy. Steve was busy at the time however, Dale stepped in his place and we took a test drive. Dale was patient and allowed me to ask questions and it made it feel very comfortable. Upon return to the dealer I was ready to buy and drive my truck home. Steve and Dale did a good job.