low tire pressure - rseale0502
drove in - no appt- donna burns assisted in "getting the job done"
all encounters over time have always been met with courtesy and
professionalism. will be scheduling an appt soon toattend to routine maintenance
upon reaching mileage reminder
Top Reviewed Service Specialists At This Dealership
Oil change - Doug
Great service and friendly dealership we bought a lot of cars through the dealership they have great prices only do what needs to be done
Customer Service/Service Advisor
Customer Service Advisor
CUSTOMER SERVICE SPECIALIST
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
LOVE THIS DEALERSHIP... FEELS LIKE FAMILY - Maria Plaisance
I ALWAYS look forward to visiting Hyundai of Auburn... everyone here makes me feel like part of a beautiful family... BEST PLACE IN THE WORLD TO BUY A VEHICLE... Service after the sale is as great as the buying experience... LOVE YOU ALL...ROB RAY is our personal favourite... Thank you Rob for always looking out for us 😊
A car repair story hard to believe. - hiker82688
I have a 2017 Hyundai Elantra that I purchased in tuscumbia AL. One day on my way to Birmingham my car started making an extremely strange noise and vibration to the point that it was scary to drive. Long story short I bring it to this dealership in Jasper and ends up an extenstion cord got caught in my drive train and destroyed everything inside. $4000 worth of damage. Yes you heard right, AN EXSTENSION CORD! Anywho luckily State Farm insurance handled it comprehensively. That being said this dealership was extremely thorough with the repairs. It took 3 weeks to get my car back but they took their time to make sure the job got done right! It came out perfect bumper was fixed and car rides better then it did when I first bought it. However once my girlfriend sits in the car she points out to me a big red stain on the passenger seat and then I notice a cigarette burn on my seat! I was outraged! Mistakes do happen though, people spill things it happens. The manager said none of the mechanics smoked and it could possibly be the mechanics at the body shop they sent it to. Now I know what your thinking why would I go to a dealership where this happens and why is this guy giving them 5 stars. I'll tell you why. Because once I brought it to their attention without question they took care of it IMMEDIATELY! I had a loaner car ready when I got there so I could run my errands for the day. Even though the manager (Walt Ackerman) was convinced it wasn't his staff that made the burn or stain he still took responsibility for it because of two reasons. 1. He understands the customers needs come first. 2. He understood regardlesss of who caused it I left the car with his establishment and they were responsible and he immediately stood behind his company's name. Within 4 hours the car was fixed and he even gave me a free full tank of gas for my troubles. This is what it's all about, was I mad my interior was what I thought was ruined? Of course! I was livid! But everyone makes mistakes we are all human what was important is that the Manager Walt did the right thing took responsibility and solved the issue without hesitation and when I see that I think that's the best quality you can look for in any form of a store. If he cares this much about fixing a
Mistake imagine how much he cares about putting customers in good cars with good deals attached to them. Although a mistake was made I have never seen such diligent and incredible customer service! Hyundai should really recognize this man as one of their best representatives. Also I would like to give an honorable mention to the woman who runs the service department (by herself!) Melinda. I noticed some people in the waiting room talking about how she seemed unapproachable and stern. However that's not the case at all. I was able to actually have a human conversation with her while waiting for my car and she was an extremely nice person! The reason why she may seem stern and unapproachable is because she's the only one working there! SHES RUNNING THE ENTIRE SHOW ALL BY HERSELF AND SHE DOES A xxxx GOOD JOB! Even though she does it all on her own she gets everything done perfectly and she was extremely organized and tended to any need I had while waiting even though she was dealing with atleast 5 other customers. She never stops moving and I never seen her take a break but regardless when she was moving she was getting things done! I hope the owner of Jasper Hyundai sees this so they understand how hard Melinda works for them and they should really consider hiring her some help, even if it's part time. At the very least a raise is due! I'm not saying Melinda can't handle it trust me she can! But I think I speak for all people when I say we all can use a little help sometime. So moral of the story if your looking to get a Hyundai of get your Hyundai serviced and don't want to deal with idiots and you don't want to have to worry that your car is going to be fixed correctly go to Hyundai of jasper. However on your way there watch out for extension cords on the road! 😂
Santa Fe wheel sensor recall - Jarzy
The wheel sensor recall notice that I received was honored quickly. Even though Capitol Hyundai was booked solid, they worked me in within two days because my lights would not work when the ABS light came on. I was in and out of the service area in a reasonable length of time. The people at this place ALWAYS have a great attitude and a genuine concern for keeping my vehicle in tip top condition. Great job! Thanks so much. P.S. They also checked the AC filter and found lots of little acorns some little chipmunk had decided to keep stored there.
University Hyundai of Decatur - Glenda123
Friendly, fast and informative. Always have friendly service. Nice waiting area.
Have always answered my questions to my satisfaction. Have told my friends and family about my experiences and one friend purchased a vehicle from Decatur Hyundai.
Excellent Customer Service - Dolphin836
I took my car in on a Saturday morning for some maintainer. Tameron Hyundai completed the service before the promised time. I am always pleased when they service my car.
Exceptional service - Cherokee8
This dealership, specifically Scott Sledge, went out of the way to take care of me and make sure I was happy with their service. I will recommend them to everyone I know that is looking for a vehicle.
Horrible!! - tjadeaux
This dealership employs racists people who call the police on anyone that has an issue, or voices concern over their practices. If you have an accent, or if you 'don't sound like a 'traditional American on the phone, they treat you in a very rude manner. I have issued a formal complaint about this dealership, and the owner should truly be ashamed of himself, because that dealership stays open due to the many minorities that buy cars there. PLEASE, if you are a minority, purchase your vehicle elsewhere. NO ONE has a right to be treated that way. You have a choice where to spend your hard earned money, do NOT spend it at a place that disrespects you. Take my word, GO ELSEWHERE!!!
Beware - read all their reviews - Bad - beware - go elsewhere
On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on)
I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop.
Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23
I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling)
SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬)
I encourage everyone to read their reviews before visiting them!!!
"BAD" - TREAT PEOPLE RIGHT
NEVER GOT TO SERRA HYUNDAI CENTREPOINT VERY VERY BAD SERVICE IN THE SERVICE DEPARTMENT, LIE TO YOU, HAVE YOUR CAR SEATING BACK LIKE THEY WORKING ON IT, TY THE SO CALL SERVICE MANGER DON'T NEED TO WORK THERE, CAN'T RUN THE SHOP WITH RESPECT, JUST STAND UP THERE ON HIS CELL PHONE, PLEASE IF GET RED FLAG DON'T GO BACK.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.
Sub-par service - BartAnkrom
Service center is sub par. I had to actually go out to the garage and direct them on how to find my oil leak on my Santa Fe. This was on the second visit about the oil leak. First time they wanted to blame the oil cap. The second visit was going the same way until I told them to lift the car up and look behind the engine for possible leaks from other places. An oil cap that leaks two quarts of oil in 40 miles??? Are you sure you employ actual mechanics? Do you need me to come in and teach them??? At the labor charge you charge to customers, I shouldn't have to come out to the garage and do your job.
Free oil change (Lies) - Vevelc
When you purchase the car they tell you a free oil change for life. That's a straight lie! They fail to tell you that you have to follow there maintenance guide. The first one is $300 and something. My car brand new why and 15,000 why I got to have this done. It's bull crap. Deceitful
Service team is great sales team does not honor commitments. - That guy
Superior Hyundai had a salesman who sold a Saab mode 93 to my dad and gave him a free oil change and detail then refused to honor the commitment. Superior had a a salesman named Randall who promised a detailing and oil change with a Saab model 93. My father asked me to take it to the dealer for its maintenance. I called to make an appointment with the business to get these services done and came at my appointed time at 10:00 on Saturday April 30 2016 and was told that the sales manager had said they would not honor the commitment for a detailing. I went to have a discussion with The manager and he told me no salesman should be making a sale on an "as is" "no warranty" car and proceeded to tell me to review the paperwork in which Randall had noted an oil change only. Randall had given us a card with his name and "free detail" written on the back as a coupon and had made a verbal reckoning with my family for the free detailing. When I told him this he said that that kind of promise is the reason Randall is no longer with them - in other words I know he probably told you this but screw you I don't care and we got rid of him for similar reasons. Basically what I got from him was that the contract is a military style contract and if it isn't in my writing in not going to care about it. I know we will probably never get the detailing, it's simply the arrogance of the dealership and the principle of the matter: I just want someone to know that this is how they do business and please be aware. One of the things I have the least use for in this world is a liar and it has been my experience that that's exactly what your going to get out of Superior Hyundai's sales team and that the management, apparently, will be there to defend their lies. They have lost any future possibility of business from me or my family and all over a detailing. Maybe I'm living too far in the past but I feel that I should honor any commitment I make to someone whether I have written it down or told them that I will do it. If you won't do whatever it is then don't tell me that you will... I can guarantee I will never do business with them again and will encourage others to seek their transportation elsewhere after this happening - word of mouth is a powerful tool.
On a positive note - the service team was great - courteous and professional. I'm not looking for them to honor the commitment anymore - honestly even if they offered to honor their commitment I wouldn't accept after this I really want people to know.
Palmers Airport Hyundai