10 Arkansas Kia Dealers

It was great, they helped me with a lot and got me where - JordanMcdonald458

It was great, they helped me with a lot and got me where i needed to be, thanks brandon!!

Overall, we had a mostly good experience. - James

Overall, we had a mostly good experience. Our main complaint is that the agreed upon price was not honored. We had agreed with the sales consultant on a specific “out the door” price in writing, but upon arrival we were told that this did not include taxes and registration, bringing the total higher than expected. This was frustrating, as “out-the-door” is generally understood to include all costs, and it felt misleading to have the terms change at signing. The vehicle and staff were otherwise fine, and Michael Graves (finance directior) was incredibly friendly. I highly recommend getting the full total in writing and clearly defining all essential terms before visiting.

Great service! - teresa.bruno

Great service! Love my new Telluride and the quality of service I received from Ashley Steele my salesperson who went above and beyond to help me find the perfect vehicle!

Got me in a vehicle that fits my family and at a great - Jbooty

Got me in a vehicle that fits my family and at a great rate.! The service department treats you like family.!

Updated 6/9: Took it to a reputable shop Jett’s garage. - Kim Felton

Updated 6/9: Took it to a reputable shop Jett’s garage. Paid 370 for another diagnostic. Needed a new compressor. Had Jett’s replace the compressor which should have been covered under warranty. After all of this trouble I finally have air. Save yourself the trouble and find a different shop. I have 2023 Kia Forte. The air would start out cold then would get warmer as I drove. Called Kia warranty and they recommended for me to take it to Crain Kia for a diagnostic. Took it in with service advisor Samual. Called to check on it a few hours later and he told me it only needs the O rings replaced and that warranty would cover the cost. He also stated they would have to order the part and he would call me in the next day or two. 6 days passed I never heard from him. On the 7th day I called to speak with him to see when I could bring it in for repair. He never came to the phone and I was told he would return my call. A few hours later i received a text message stating I would have to bring it in again for another diagnostic because they think their technician messed up and they want a master technician to look at it to make sure the diagnosis was correct??? I was definitely confused at this point. Made an appointment for the next day to bring it in again for the second diagnostic. Was called by Samual stating the diagnosis of O rings was correct and the car was repaired and ready. Picked the car up and the exact same issue was happening. Called again to let them know the problem was not fixed so they made an appointment for a THIRD diagnostic. Upon completion of the third diagnostic I was informed that no there is a small hole in the line caused by a rock and that the repair was not covered under warranty and that I also had to pay the diagnostic fee. After all of the back and forth having to leave work and travel from Little Rock to Sherwood several times I did not feel I should be responsible for the fee. I asked to speak with the service manager when I arrived to retrieve my car and was told he was on lunch. I stated I could wait for him. After over an hour a lady came to waiting room stating he had to go to a meeting and was late back from lunch. Again I stated I could wait. He never came out. I can assume at this point he just absolutely was refusing to speak with me. I finally left. I soon discovered they drained all the Freon from my car so I have no cool air at all. I spoke with Kia again about all the troubles and the back and forth including 3 diagnostics. They send over a good will estimate asking the dealer to help cover the cost of some of the repair. Still to this day almost 3 weeks later there is no resolution. A customer care representative called from Crain Kia asking about my experience. After I explained everything that happed she stated she would be sending this straight to the General Manager and I should receive a call from him in the next few days. I never heard from anyone.

Refusing warranty service because I filled out about the - crissybruce1980

Refusing warranty service because I filled out about the experience on my visit with them. Said they are parting ways with my business due to trust issue. Worst service office management and associates (-one of them)

where r u - Vera

Brought my car last year . Very pleased with frank flether kia.Had 3oil chsnges @location very pleased. Just found oit they sold out to steve landers.please tell me where you are because I AM PLEASED with YOU don't want to change if I don't have to

Brought in 06 Rio for airbag recall. What was quoted as... - rosaphil

Brought in 06 Rio for airbag recall. What was quoted as a 1 hour job by the manufacturer took the service department 3. My vehicle was returned to me with numerous scratches in the interior and plastic coverings that were not returned to their original place. I immediately contacted Bale Kia upon noticing this and left a message which was not returned for 4 days. My call was eventually returned by managers whom were both rude and uninterested in compensating fuel costs for a return trip to the service department despite their poor work. I decided to cut my losses and take my Kia elsewhere for repairs to avoid dealing with subpar service and disrespectful management. I have no intention of returning to their service department or making purchases from their establishment so I asked multiple times to be removed from all contact lists. They still insist on calling regularly despite my requests.

Did not even call us back after we tried for several days... - Dawn6320

Did not even call us back after we tried for several days to work out a deal with them. We gave up and went to Little Rock to Frank Fletcher Kia Dealership. They were awesome, and I love my new Kia!!!!