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We recently financed a car from here and they were so... - Firuze Soltani
We recently financed a car from here and they were so nice to explain everything for us and answer to all questions. Chris Rogers was really helpful.
Top Reviewed Specialists At This Dealership
I was able to drop off my car and get tot serviced the... - BRANDO190
I was able to drop off my car and get tot serviced the next day. They serviced my vehicle in a timely manner
We had the absolute best experience working with Dylan... - The Hunt's
We had the absolute best experience working with Dylan Hayford at Kia. We love our 2021 Kia Sportage, and this was such a friendly stress free environment! Great experience
The absolute worst, weakest dealer I've ever encountered... - bmendez49er
The absolute worst, weakest dealer I've ever encountered in my life! Their management staff has no business selling cars! I have a fully approved deal with the bank that these xxxxxxx won't sell! They won't be in business long not selling cars! None of these inbred xxxxxxx would ever make it at a real dealership! To the owner of Crain Kia, you might want to hire a real staff that wants to sell cars. Or come to California, where the big boys play and make money!🤣🖕 xxxxing pathetic hillbillies!
I took my car to sherwood crain kia because it had over... - Stephanie
I took my car to sherwood crain kia because it had over 100,000 miles. Well according to Andrew an inspection was done on my car. The first sign of they didn't know what they were when Andrew stated that my car needed spark plugs cabin air filter, another kind of air filter and fuel deduction and brakes. Now in that list of things that needed to be taken care of never once did Andrew say that my Cadillac Coverter was clogged. I call Andrew.back yesterday around 2ish and he didn't answer. I called Andrew back at approximately 3:29 and Andrew had me on hold for 5 minutes and then came back to the telephone and stated that he was helping another customer and would be with me soon. I eventually hung up and I waited for approximately 10 minutes and called Aandrew back and he didn't answer. I then called the main number and Treasure answered and informed Andrew that I was on the telephone and he informed Treasure to tell me that he would call me back within the hour. I then asked Treasure if there was someone else that I could speK with because I was still in Little Rock trying to get back home to Pine Bluff. Treasure asked if I could hold on and she would see if she could gi d him. Treasure then came back and k formed me that Andrew stated that my car would not be ready until 9/172021. Ok so now I'm stranded in Little Rock because i was told that my car would not be ready. Ok so I called Andrew on 9/17/2021 @ 8:21 and Andrew stated that one of his inspectors was looking at my car and noticed that the Cadillac Coverter was smoking not a lot but he could tell it was smoking. I then stated how could he have jnspected my car and not seen that heat kind if inspector is that. Ok now mind you that when Andrew stated that my brakes needed to be done I informed him that I would have my brakes done by Brake and Drum in Pine Bluff he then St s Ted well whst about your brake fluids and I stated to Andrew that when they do my brakes they will change the fluid. K so yesterday j asked Andrew how much it would cost for everything to be done except my brakes because he had not said anything about the Cadillac Coverter. The price Andrew gave Mr was $980,00 for the service and parts plus taxes it should be $1,100.00. Me not knowing anything about a car I said yes to everything except anything to do with my brakes. Again yodsy when I spoke with Andrew he stated thT my brake fluid had been changed and I stayed that I informed him not to touch my brakes. It appears that they have over charged me or parts and services and then just did what they wanted to do to my car but didn't do what needed to be don. The service from Sherwood Crian Kia's service Department was HORRIBLE. IT APPEARS THAT THEIR NOT GETTING MUCH BUSSINESS SO THEY ARE OVER CHARGING YOU FOR SERVICES. The spark plugs cost 123.00 a cabin air filter cost 15.00, air filter cost 22.00, a fuel deduction cost between $145, or $171.00, and the fluids all together cost 150.00 now mind you these are the prices you would pay retail. A car dealer ship pays under 200.00 for all of these items. So, I said all of that to say DO NOT TAKE YOUR CAR TO SHERWOOD CRAIN KIA BECAUSE IT IS A RIP OFF AND THE CUSTOMER SEFVICE IS VERY DISTASTEFU, POOR, INADEQUATE, UNSATISFACTORY, AND LOW-GRADE
Brought in 06 Rio for airbag recall. What was quoted as... - rosaphil
Brought in 06 Rio for airbag recall. What was quoted as a 1 hour job by the manufacturer took the service department 3. My vehicle was returned to me with numerous scratches in the interior and plastic coverings that were not returned to their original place. I immediately contacted Bale Kia upon noticing this and left a message which was not returned for 4 days. My call was eventually returned by managers whom were both rude and uninterested in compensating fuel costs for a return trip to the service department despite their poor work. I decided to cut my losses and take my Kia elsewhere for repairs to avoid dealing with subpar service and disrespectful management. I have no intention of returning to their service department or making purchases from their establishment so I asked multiple times to be removed from all contact lists. They still insist on calling regularly despite my requests.
I had an appointment for a simple oil change. They moved... - Johnny Moody
I had an appointment for a simple oil change. They moved my car then an hour later asked me where it was. Over 2 hours
Will be taking my business elsewhere. Have bought a total... - Lulu
Will be taking my business elsewhere. Have bought a total of three ÑEW Hundai/Kia vehicles in nwa since 2002 will never buy another...thanks Crain Kia of Bentonville!!!
where r u - Vera
Brought my car last year . Very pleased with frank flether kia.Had 3oil chsnges @location very pleased. Just found oit they sold out to steve landers.please tell me where you are because I AM PLEASED with YOU don't want to change if I don't have to
Did not even call us back after we tried for several days... - Dawn6320
Did not even call us back after we tried for several days to work out a deal with them. We gave up and went to Little Rock to Frank Fletcher Kia Dealership. They were awesome, and I love my new Kia!!!!
Crain Kia of Fayetteville
Crain Kia of Conway