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Awesome and easy - Savanna
Very positive, helpful, and down to earth workers! Would recommend this place to anybody. I’m a first time car buyer and they made it a great experience.
Top Reviewed Specialists At This Dealership
Senior Sales Professional
Relaxed and professional - BGUINN266
Good coffee. Friendly staff. Comfortable seating. Answered all questions. The new service team is knowledgeable and friendly. Complementary wash and vacuum is always appreciated. Good job Mr Crain
Rude and Unprofessional - Vnelly1x
I had the most horrible experience today at Steve Landers Kia. One of the salesmen picked me up and took me to the dealership. Once I got there, things took a turn for the worse. The salesman and the general manager literally tried to force me to buy a vehicle that I did not want. For some reason, they did not want to sell me the vehicle that I wanted or any other vehicle but this 2019 Kia Forte. When the GM. Toto, I mean Tito, realized that I was NOT going to be bullied into buying this car, he stood up and said "Well keep the car you have and take a Uber home, I don't care!", and then walked off. The salesman who brought me to the dealership then said he couldn't take me home because he had an appointment and that I'd have to take an Uber home. I told him that there was no way I was paying for an Uber ride home when he brought me there. He then said he'd pay for it. Needless to say, I felt VERYlow and disappointed to just be left out in the cold, having to 'catch a ride' home. This was sooo unprofessional and rude! Will NEVER visit another Landers dealership if this is the way they treat their customers!
2nd kia - Jeff.hudson
We have purchased two vehicle from Kia in he last 5 years always great service very pleased . Great staff always friendly and ready to help
Damsels in distress - Mcheddar
My sister owned a 2016 KIA Elentre. She and I had to go to Green Forest, AR for a funeral. Her car had a major malfunction on the way to the cemetery. Needless to say, we weren't going anywhere after we reached the cemetery. Sis called KIA's road side service, car towed to the dealership in Bentonville, AR. Once we established that her car was not going to be looked at that evening a car was arranged for us to drive home, which was 3 hours away. The sales team and the general manager all worked their magic and got my sister into a car and we were very happy with how they treated us. We both recommend this dealership to others.
Terrible experience!!! - Aktion69
Long and painful story short. They are borderline crooks and will lie straight to your face. Give you the run around. They will sell you a lemon and even other crain dealerships will tell you that they don't get vehicles from this location. The service department will tell you nothing is wrong with your vehicle and as you are leaving with it it will breakdown. Try to tell you that you don't have a warranty that you just bought. The list goes on and on, and this is all within 4 days of purchasing a car from them.
DO NOT BUY FROM HERE!
Rushed out questions not answered - Codeyflagg543
Took car in for oil change waited for 3 hours for a phone call for us to come pick it back up never got one decided to go and see what was going on car was parked in front of service dept with a dent and scratch's down the side of it went in to get keys asked them about it they went out there said it was like that when we dropped it off I knew it didn't have any before then asked for paperwork showing services done like they have always gave us before they said it would be mailed to us and they hurried back inside we left feeling rushed out of there and our questions not answered if not for the maintenance plan we bought we would never be going back there after the plan coupons are used up will never be going back for service or to buy a vehicle
Brought in 06 Rio for airbag recall. What was quoted as... - rosaphil
Brought in 06 Rio for airbag recall. What was quoted as a 1 hour job by the manufacturer took the service department 3. My vehicle was returned to me with numerous scratches in the interior and plastic coverings that were not returned to their original place. I immediately contacted Bale Kia upon noticing this and left a message which was not returned for 4 days. My call was eventually returned by managers whom were both rude and uninterested in compensating fuel costs for a return trip to the service department despite their poor work. I decided to cut my losses and take my Kia elsewhere for repairs to avoid dealing with subpar service and disrespectful management. I have no intention of returning to their service department or making purchases from their establishment so I asked multiple times to be removed from all contact lists. They still insist on calling regularly despite my requests.
where r u - Vera
Brought my car last year . Very pleased with frank flether kia.Had 3oil chsnges @location very pleased. Just found oit they sold out to steve landers.please tell me where you are because I AM PLEASED with YOU don't want to change if I don't have to
Did not even call us back after we tried for several days... - Dawn6320
Did not even call us back after we tried for several days to work out a deal with them. We gave up and went to Little Rock to Frank Fletcher Kia Dealership. They were awesome, and I love my new Kia!!!!
Crain Kia of Fayetteville