Good experience - Sdadamson
We bought a new Kia Forte; good experience all the way around. It didn’t take long and everything went well. Monem Aldarwish was our salesman and we appreciated his friendly manner and professionalism; he and the others there made us feel comfortable. We are glad we chose Crain for our new car..
Top Reviewed Specialists At This Dealership
Great service - Sportage
The service department works with me so well around my schedule and I never have to wait long, and they are friendly and professional. And the price is very reasonable!
Service - Blondie 1
Good service and friendly staff. Work with you, explains what they did for your service. Took time to listen to you. Very happy with my service.
I WILL.NEVER PURCHASE.ANOTHER.CAR FROM CRAIN.IN FT SMITH - JANET THAT HAS KIA
I purchased 2 from Crain but.never again In all have had 4. Kia Sould..But.not.any more. But probably they.don't care.anyway. I.GOT.EMAIL FROM GENERAL MGR ABOUT TRADING
Damsels in distress - Mcheddar
My sister owned a 2016 KIA Elentre. She and I had to go to Green Forest, AR for a funeral. Her car had a major malfunction on the way to the cemetery. Needless to say, we weren't going anywhere after we reached the cemetery. Sis called KIA's road side service, car towed to the dealership in Bentonville, AR. Once we established that her car was not going to be looked at that evening a car was arranged for us to drive home, which was 3 hours away. The sales team and the general manager all worked their magic and got my sister into a car and we were very happy with how they treated us. We both recommend this dealership to others.
100000 miles Crain commitment - Karen
Thought I had power train 100,000 mile warranty. But at 70,000 had a sensor in transmission going out and they will not uphold warranty cause I didn't change oil at 5000 miles exactly. I do keep car serviced regularly went 6500 miles a few times. Doesn't matter anything to get out of the warranty. Pretty ridiculous. What a sorry commitment and only a $600 fix.
Brought in 06 Rio for airbag recall. What was quoted as... - rosaphil
Brought in 06 Rio for airbag recall. What was quoted as a 1 hour job by the manufacturer took the service department 3. My vehicle was returned to me with numerous scratches in the interior and plastic coverings that were not returned to their original place. I immediately contacted Bale Kia upon noticing this and left a message which was not returned for 4 days. My call was eventually returned by managers whom were both rude and uninterested in compensating fuel costs for a return trip to the service department despite their poor work. I decided to cut my losses and take my Kia elsewhere for repairs to avoid dealing with subpar service and disrespectful management. I have no intention of returning to their service department or making purchases from their establishment so I asked multiple times to be removed from all contact lists. They still insist on calling regularly despite my requests.
Great service - christina94
The people here are really great. They made me feel at home, and worked really well with me. I will definitely be coming back here.
where r u - Vera
Brought my car last year . Very pleased with frank flether kia.Had 3oil chsnges @location very pleased. Just found oit they sold out to steve landers.please tell me where you are because I AM PLEASED with YOU don't want to change if I don't have to
Did not even call us back after we tried for several days... - Dawn6320
Did not even call us back after we tried for several days to work out a deal with them. We gave up and went to Little Rock to Frank Fletcher Kia Dealership. They were awesome, and I love my new Kia!!!!