If you like horrific customer service and having an - LBKrules
If you like horrific customer service and having an immense amount of time wasted, then this is your ideal dealership. We were sold a used car that had not been properly inspected, repaired and had numerous safety issues. When we returned the car within the 90 warranty window, then the xxxx started with this horrible corporation!!! The initially service person we dealt with was professional and polite & we were in return. We get stuff happens however, this place tried to project their issues onto to us like it was our fault that they were so incompetent. WRONG!!!!!!! Beyond the first services advisor that we dealt with, (she disappeared the last several weeks) everyone else was rude, inept, incompetent, unprofessional and ignorant including the service manager, Ariana. It seemed impossible to determine when the repairs would be done, yet at any other dealer service department this would have taken two weeks or less. This took well over two months, riddled with horrific communication and misinformation. No one knew what was going on with the repairs, nor when it be done but we were told "next Friday" consistently, which was a lie!! At one point, they told us they had no idea where the car was at and we were getting ready to call the police to report it stolen. Once the car was finally ready, over two months later, the service manager, Ariana, claimed she paid for our repairs out of her own pocket, which is the most preposterous and ignorant deal anyone should agree to, IF it is even true. There were zero apologies and only bitterness from Ariana who lacks professionalism, and any ounce of customer service skills. Not at any time did she apologize for the massive inconvenience, the fact the car was not properly prepared for selling and the outrageous amount of time they had the car in the service department. She seems better suited work in a prison so she can continue to abuse people, rather than any customer service position!!! THE WORST EXPERIENCE at dealership EVER!!!!!
Read More