158 California Chevrolet Dealers

quick fast knowledgeable fast to close deal need to - carlsongalen

quick fast knowledgeable fast to close deal need to listen to customer a little more !!! miss the old personal touch from years past-I have purchased over 10 cars in years past from this dealer !!! best service in the valley

Thanks for the great customer service Ed Mallory! We love... - kisselpamela

Thanks for the great customer service Ed Mallory! We love the new truck! The whole process was seamless and easy. Actually everyone was great, financing guy was great too!

Best service, lasting repairs! - Michael Encarnacion

I've got to say, these guys have been very impressive with their service! Brought my vehicle here after an accident to get the front fender repaired, and immediately was greeted by an estimator, Andrew Layus. He took a few days to fully inspect my vehicle and gave me a call there after wth their findings, as well as sending me confirmation email on the issues. After my insurance company inspected the vehicle as well, they noted that there was nothing missed and how important it was that internal damages were caught instead of ignoring them and working only on external repairs(turned out after hitting a really deep pothole, more than my fender was broken: the suspension was shot and I cracked my rim) . After all had been said and done, I'm left glad I came here with their genuine service and affordable costs. Andrew even gave me a few courtesy calls weeks following to ensure the vehicle was running properly as well as gave advice on maintaining my vehicle. I would recommend them to anyone!

Help to purchase new car - Anna12

The best team specially Nick he is the best.I highly recommend him he did everything that he could to help us love my car and the payment

there service is the worst, I asked the service advisor - dallaire

there service is the worst, I asked the service advisor to call with questions or up dates, in the two weeks the truck was there i called 5 or 6 times, not one return call, they replaced two parts that were not related to the problem and when i did pick up the truck there was so much bird poop on the windshield i couldn't see to drive, the topper was as soon as i got on the road the check engine light came back on, I went back, the advisers advise was to keep driving the truck the light will probably go off, I have be a GM customer from 3 or 4 different owners of this dealer, some good some not so good but Premier is by far the worst of them all,i will not be going back

Poor car buying experience at this dealership. - Javier

Poor car buying experience at this dealership. From someone that currently works in the car business it’s as xxxxty as would be expected from a dealership that employs management with zero integrity. The car was offered as a new car but turns out it was an unwind. We pointed out the paint damage in the front bumper. The manager came out saying “yes it has to be taken care of its a new car” 15 minutes later “the boss wont fix it…were losing too much money”. When we were leaving we were given one key. I asked about getting the second key. I was told “it’s in our used car area we will get it to you tomorrow” I requested a due bill stating that I would get that second key. Another manager comes out “i cant give you a due bill because there is already a second key we just need to have access to it tomorrow and we’ll even take it to you”. Next day I get a call from the first sales manager we spoke to and says they couldn’t find the key and cant give me a key because “his boss” says they lost too much money selling the car. But he can give me a discount. I told him no that I needed that second key and was told by another manager I would get it. His response “I don’t know why he would tell you that”. This dealership brings in hundreds of thousands of dollars or more every month. Trust me that these are the kind of people that would never say “we made too much money on this deal lets give some back to the customer”. So I could careless how much you lost on one deal. I feel sorry for sales people that work for places like this with weak management and zero integrity but I’ll make sure that every person I know does not set foot at this store. I’ll post this review in every review site and post it on social media for everyone looking for a Chevrolet or preowned car to see.

Just picked up my C8 Stingray convertible, my previous C7 - lazdee

Just picked up my C8 Stingray convertible, my previous C7 was also purchased though Boardwalk. Worked with Al since May of last year when I was added to the dealer order list. Al set realistic timeline and pricing expectations through the entire sales process. Good group of people to work with.

We learned soon after buying our Chevrolet Volt never to - KM

We learned soon after buying our Chevrolet Volt never to go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charge the battery except by driving on gas in mountain mode. No non Chevrolet auto shops can deal with the Volt software. Dropped off the car Monday 715am by appointment paid for a $450 diagnostic and heard nothing back all day. Repeated calls to them are answered by a live person but immediately routed to a full voicemail. After frustrations finally convinced the guy answering to let me talk to someone who then said we needed a $500 software update.Of course they did not start any work saying they needed our approval which they did not try to contact us to get and now it was too late in the day. Next day again heard nothing and same run around with the phone. I can hear groups of people laughing in the background before they switch me to the dreaded full voicemail box again. Two days without a car, no courtesy cars available which isn't surprising at a place with no courtesy. Basically I can't take it anymore- I'm abandoning the car and riding my bike and train to work. Hate them will never buy a car sold by Chevrolet dealership again!!! By the way I also had a failed appointment first at the dealer in Redwood City, I arrived and they said they can't do the software work (that I booked) after all on a Friday as the head office support isn't reliable on Fridays. That dealer is in the middle of nowhere and also with no courtesy cars, shuttles or transit near. User's recommendation: Avoid buying a car from Chevrolet in the California Bay Area Peninsula.

Missed items on scheduled maintenance service; failed to... - Mrcapelle

Missed items on scheduled maintenance service; failed to diagnose drive train issue and tried to charge me $200 for road testing the vehicle - Service Manager extremely rude and suggested we take our truck elsewhere.

Ralph was great to work with and made the process super - Teresa.ortiz51

Ralph was great to work with and made the process super easy!! Thank you and highly recommend Richard’s Chevrolet!!

Great experience - John

We had a great time with Jason. Love being treated well locally.We will continue our commitment to Wheeler for service and any future auto's purchased. Thanks, John Littlejohn

Good doing business with Jeff and the team, thanks for - Adam

Good doing business with Jeff and the team, thanks for the help during the process

Good people and a great no stress process, I’d recommend - Ictoit

Good people and a great no stress process, I’d recommend to anyone that’s looking for an enjoyable experience. Sincerely

On 4/2/24 I brought my 2018 Corvette Z06 in for Service - Fillmoejayy

On 4/2/24 I brought my 2018 Corvette Z06 in for Service where I was met by Jason Mejia Service advisor. I informed him that I was having issues with the car overheating also with my exhaust, it rattles when turning the engine off And a problem with the trunk not staying locked. Jason advised me that if I buy the 45,000 mile scheduled maintenance service all these issues will be inspected for me ,so that’s what I did. pretax total was $2025 dollars. only to be called days later and told to pay $270 to inspect The trunk and another $270 just to inspect the rattling at the back of the exhaust, I asked to speak to a manager by the name Gabe, who went back-and-forth with me about what is an inspection and what is a diagnostic Gabe then came back and told me right off hand that the rattling was a torque tube. Also, I needed a brand new trunk latch. I opted to get the trunk latch fixed and deal with the small rattle on a later date that’s another $700 added to the existing $2000 owed for scheduled maintenance. car should be ready on Wednesday, on Thursday.about 10:00am They called and said the car is ready. I stood in the dealership almost an hour still no car, Finally the car shows upfront Half washed and soaking wet. SMH as I’m leaving the dealership I noticed that the bottom half of my dash board was hanging off. I went back into the Place And told Jason about The issue, (note) the whole time I was there, Jason would not come out and deal with me. Although I kept asking for him, and the place was Practically empty there was me and another customer at the time that I was there. he was clearly avoiding me .They simply made me pay for my car and just gave me the keys, no explanation as to what was done or anything. Jason must’ve thought I was gone he wasn’t expecting me to come back in so fast, and that’s how I ran into him and told him the issue. he came out, looked at the car and told me his technicians didn’t Touch the dash board, which didn’t make sense to me. I didn’t bring my car in with the dash board hanging out, Also, this is exactly where the trunk button is located where the dash was hanging off smh, when I ask Jason how are you so quick to Say what the Technicians Have done to my car ? he replied that I’m being disrespectful for asking these questions. I never said anything disrespectful to Jason, nor was I cursing or saying anything threatening to him. I asked to see the manager several times and no one would get the manager to me. Jason asked for my keys and 10 minutes later he was back with my car and the dashboard intact. No explanation as to what happened. No apologies to me just said my technician fixed the issue. (remember) he just Swore to me his technicians never touched My Dash board smh … when confronted about this, he wouldn’t answer just said they fixed it. Other service people that were in the office were giggling and laughing, which I didn’t find anything funny About all of the thousands of dollars that I’m paying for the service that I’m receiving! As I’m driving home a light comes on in my car, saying rear axle service which again under this 45,000 miles scheduled maintenance. It says performed differential fluid exchange service for rear axle. WOW! Now it’s the end of the week Friday and I have to take my car back in for this issue. Also, I cannot leave out the fact that Now that they fix the trunk latch, my trunk doesn’t go down smooth and quiet as it used to now when I close the trunk it’s a hard bang then it locks SMH Hopefully the manager will come and talk to me today. I don’t recommend anyone to take their vehicle to FH daily Chevrolet. Customer service is outlandishly terrible. Just bad, bad, bad customer service.

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

I just have to share this so Sonoma County is aware of - mwalsh6

I just have to share this so Sonoma County is aware of this dealership. We are retired and didn’t have the 35,000 to fix her. Had to use credit cards. So, here is my experience of Victory Chevrolet in Petaluma. I bought a 2011 Dodge Ram 3500 turbo diesel mega cab from Victory Chevrolet of Petaluma for 35,000 dollars and only 117,000 miles on a Diesel engine. Salesmen said they went through it too to bottom and it was in perfect shape. Even gave me a printout of service history and inspection- though it took over an hour to print something that takes minutes. The car promptly broke down in the 1st 30 days and they refused to do anything. “ bought as is” went through all levels of management with same answer. Very nice, but no help. Had it towed to top shop in Sonoma county. 35,000 dollars later, she runs great. Shop took pictures of everything and I gave the receipts to Victory along with pictures and a letter from shop stating they couldn’t have missed the problems if they did the inspection they said they did. They still refused to help. I can say with confidence that either their mechanics are incompetent or they knew about the issues and said nothing. They also cleared the entire code history from computer which the shop stated is Never Done! They rely on that history to troubleshoot problems. One part that they couldn’t miss was 2500 dollars and the code was on when I left the dealer. They said, it is just the gas cap. But, diesels don’t have that problem! I didn’t know that being this was 1st diesel. I will never use them again! I will let you form your own opinion based on the facts that I have in writing. I even asked them to fix the obvious problems and they said no. The head guy ran the same game. So nice and yet said, “ Sorry, too much time has passed. “ that was because I had to go through 4 other people to get to him! I have never felt so ripped off in my life!

Great Service - J.B.

Merle Stone has been great and efficient at repairing our Enclave. They have taken great care to make sure everything is right the first time and all the staff are kind and accommodating. Really appreciate all their service.

If I could zero stars I would. - cyclopz55

If I could zero stars I would. Since 2020 this place has gone south in customer service and guarantee dramatically. Having 5 adult Children and buying multiple vehicles from Hendricks over the years, it's sad to see the old man's dreams resort to this. After a horrible experience buying my dream truck (2021 6.2 trailboss) in December of 2020, I vowed to never buy a vehicle from them again. I took the gamble on the dreaded "lifter issue" and lost. At 27k miles my 6.2 crapped out, luckily still under warranty I contact Hedricks and am assigned to service rep 'Logan'. He gave me an appt for the following week. I have my truck towed to the service department on 7/3. I receive a call from Logan that he got the truck and will get tech started on it. Next day received another call from Logan that motor needs to be replaced, will be 2 weeks minimum. I asked for a loaner vehicle and he stated he would put me in line as they did not have any. 7 days later I reached out for an update on my truck as well as a loaner vehicle. Logan stated he may have a vehicle for me, and truck would be another week and a half to completion. I pick up loaner on 7/12, then on 7/14 receive a call that my truck is done. Amazed, I call and ask if I could pick up the following day. (Saturday). Logan said yes. I ask him what the warranty on the new motor was, he stated 36k month( which is false) small print on back of receipt clearly states 24 month . I arrive Saturday to pick up truck and am greeted with - sign here, call sericev dept on Monday if you have any questions or concerns. I do a quick walk around by melf and don't see anything standing out at me besides a bunch of greases all over my front fenders. ( they clearly don't care about your asset) I get home and do a deeper look and find that I have scratches and scuffs on my front bumper from tech standing on it to work in engine bay, as well as my felt liner in the wheel well did not get put back together properly causing it to flap back and get shredded by the tire. I reached out to Logan the following Monday as I was instructed. Logan responded stating they did not touch the front part of liner only the rear part. And they would not replace it, and went on to give me a quote for $500 to replace it. I guess i have idiot written on my face. Logan would not even acknowledge the scratches or grease. I even offered to take care of the cut and polish of bumper and remove grease if they would replace the liner, and was just they did not touch the liner. .....I WAS happy to get the truck back in 12 days, but after seeing the craftsman ship as well as ownership of work, I'm concerned I got a xxxx box back and now the new motor is 24month instead of 36..... long story short... they don't give a xxxx about the customer, go somewhere else, I promise.

Russell Ramos has been a very solid guy for home motors - christophercamat

Russell Ramos has been a very solid guy for home motors dealership. He is our go to guy if my whole family needs cars and trucks. You rock mr. Ramos

I have purchased cars from dealerships in the past, but... - Qwnbee

I have purchased cars from dealerships in the past, but this was the easiest purchase experience. I worked with "Kaci" from "beginning to end". Kaci handled the sale and the financing. There was no time wasted haggling back & forth between salesperson to finance/manager. He didn't try to push unnecessary extras, ex. added warranties, paints sealants, & accessories. I left Bay City GM stress free and with a brand new car!

easy to work with - joepat

Bill ,Mike and Bryan were very easy to work with ,and all really know their product. They answered all our questions and made the whole process quite easy.

Raj was very helpful and made the process smooth and - Lara1148

Raj was very helpful and made the process smooth and efficient. Helped me find the best buying options that I was satisfied with.

This dealer is a nightmare to deal with. They took six... - JjayM

This dealer is a nightmare to deal with. They took six weeks to pay off my trade-in, causing me to make a payment on a car I no longer owned. Everytime I called they would lie and state that the check had been sent to the bank. I dealt with the owner Robin Groth-Hill who was rude and an outright liar. I guess that is typical in car sales. I will never buy anything from this dealer again.

I recently contacted Merced Chevrolet about a car they - amymck11

I recently contacted Merced Chevrolet about a car they had listed. Richard responded to my inquiry. He was very helpful and answered all my questions. We worked out a deal over the phone and my husband was able to just walk in, test drive the vehicle, and sign the papers without having to negotiate or discuss pricing. They were super easy to work with and very professional. I highly recommend working with them to purchase your next vehicle.

We purchased our Mercedes’ at this dealer 2 years ago. - gyoung

We purchased our Mercedes’ at this dealer 2 years ago. Always return for service when needed. Dealer has been great to work with. Service advisor always communicated quickly to our questions and when service would be completed. Highly recommend service and sales staff.

I didn’t buy a car from them, but they were very - Ryan

I didn’t buy a car from them, but they were very communicative about the vehicle. When the vehicle sold, they were quick to let me know.

Inept and unprofessional. Ordered an integrated cargo... - a.anderson

Inept and unprofessional. Ordered an integrated cargo liner for the third row and back cargo area. I originally ordered the part online but ordered the wrong part, that was on me. Service rep ordered the "right part". Came back when part came in. Waited 1.5 hours for install. They laid an all-weather mat down over my WeatherTech mat. Took them 1.5 hours for that....seriously. Asked why it took so long to put a mat in (even though it was the wrong item) and I was told that there were so many other people there. Then why make appointments?!? The lack of knowledge by both the service department and the service representative is mind-blowing and the customer service is horrendous. Took 25 minutes for a refund. Manager just sat in his office while I complained, didn't bother to come address the situation. Deserves less than one star.

Parts department experience - Tahoe lover

i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends

After submitting the request, I received a prompt phone - swrightson59

After submitting the request, I received a prompt phone call from a sales representative. The rep was knowledgeable and helpful and we made arrangements to see and drive the vehicle later that day.