Best car buying experience - Leslee Bray
My daughter and I went into Freedom Honda to just start the process of looking for a car. We have had such great experiences with the service department, I knew we wanted to have them service our vehicle. We decided on a new CR-V and started the purchase process. I was not in the mood for the usual "no fun" car buying experience. Without any hassle and a great working relationship, we had a better deal than I thought we would get. We felt total respect through the entire process. We will go back to Freedom next time we need a vehicle!
Top Reviewed Specialists At This Dealership
Outstanding - Blind710
The selection of vehicles in my price range surprised me! The staff was super friendly and professional! Ask for Dustin Feldmann! His exceptional follow through capability won me over! It was a great experience overall.
Senior Client Advisor
I would highly recommend these guys, Casey in particular - Yohn222
Long story short; we'd just moved to the US from the UK so had no credit history here. My Uncle who lives in the US was able to co-sign so we were able to get a decent rate (nowhere near the 21% -
AutoNation had quoted us!). Our salesman Casey was great - he seemed trustworthy and honest from the outset and was throughout the whole process - he set up the whole Co-Signing thing with no fuss, even though my Uncle was actually on holiday in Europe. All it took was a five minute phone call and he did the rest. Other dealers were saying it couldn't be done while he was out of the country, some were saying he'd have to do an online application which would take him 90 mins.
These guys, by their own admission, are not one of the big names when it comes to dealers but one of the many advantages of this is that they can be that bit more flexible and don't have to 'sell cars via a script'.
We got a fair price for the car, their finance guy was good - obviously has some established links with banks/lenders as was able to get us a rate we were very happy with.
Casey was great - extremely professional, no hard sell, certainly new the car we were buying inside and out and he's been at the dealership for sometime which counts for a lot,
All in all, I'd definitely buy a car from Honda of Greeley again and it was nice to not have the usual nightmare dealer experience.
Wonderful experience - atod066
Very Clean, organized and nice dealership. Fast service in and out in 3 hours. I was even able to get the exact car I wanted. Jason was very kind, pleasant and helpful. No need to go anywhere else! Thank you.
Best experience ever! - Worst experience ever
We were looking for a car for my daughter. They worked diligently to get her into a car she loves at a price we could afford. We went to several other dealers and they were no help whatsoever. Ralph, Melissa & Deidre went above and beyond to make my daughters first car buying experience a success!!! Thank you so much!!!!
I would definitely recommend Kuni Honda and will look to them first for our next car buying experience!
excellent service department - Ray
I have been using Frontier Honda's service department now for over 8 years and have never been disappointed. My most recent visit was to have a broken side mirror replaced. They ordered the mirror and it was received when they said it would be. I made the appointment to have the mirror replaced and again they did the work in the timeframe that was specified. Nice waiting area with various coffee drinks from a machine.
Not impressed with Fisher Acura/Honda/Subaru transformation. - Dave
I have purchased 3 new Acuras from Flatirons Acura, I now have my Acura serviced by Fisher Acura. We leased a SubaruOutback from Flatirons Subaru, now Fisher Subaru a year ago.
The Reverse Transformation from one site to the other takes a minute to adjust to. The previous Acura service, dealer purchase site was a (classy) step above typical auto service/dealer centers. The new Honda/Acura site is a step down in my opinion. The new service center/dealer show room is just like so many other dealerships, bland, crowded, noisy, messy and unfriendly in appearance. Just no class as compared to the previous site and operation.
Thank goodness, the new Fisher ownership maintained their fantastic staff,service manager Mark Willemsen, and service writers like Sarah Gatton etc.
I will probably visit and compare other dealerships in the future before making any auto decisions.
CRV shopping - Old lady
Positive car buying experience...felt no pressure, asked If I could be contacted in a few days versus calls and emails. Sold trade in on my own..negative was low price offer for trade in
Maintenance Service - Melodee
Everytime I need a change oil I go to this dealership. I got a coupon that dated April 2 and I need a change oil and rear differential fluid so my coupon expired but they still honor it. Im glad they still honor it. And the service rep that help me that day his very polite. and helpful. He walked us to our car when its done.
Amazing Experience - Mancia5
This is our second vehicle purchase from Vidmar and each time it has been easy and no pressure. I enjoyed working with Larry Miles and everyone there was very easy going.
Express oil change - 04civic
To start off the service experience, I was working with Bess. I told her I wanted and oil change and a quote for power steering flush. Opted out of the flush after I heard the price. Went with the oil change but specified I wanted to use genuine Honda motor oil instead of their barrel oil. She tells me it’ll cost more. So I asked how much, she didn’t know and said she’ll get with me and to go have a seat in the waiting area. I told her I have other concerns like my car vibrates periodically under acceleration. She tells me the oil techs don’t diagnose and I would have to leave it with a more experienced tech for the day. I opted out of that and proceeded with the oil change. Took a seat in the waiting area, and about 10minutes later she comes in to use the vending machine. Gets her Mountain Dew and starts walking past me, I asked did you find out about the price change. She said “oh no I forgot, I’ll go find out”. 20minutes later she tells me to actually cheaper to use conventional oil but the price of the oil change is staying the same. I just thought whatever, her attitude isn’t right.
My car is done an hour and a half later. I went out and checked the oil level and the drain bolt. I saw it was leaking and thought it was residual no biggie. Get in the car and my maintenance required light is still flashing. So I reset it my self.
I went home and about 4 hours later I’m in the garage with the door opened and the car in the driveway it’s on a incline so I can see underneath it. There was a puddle of oil. I drove right back to Honda and let them know it’s leaking. A tech comes out in the service line gets underneath and I got down too. I watched him turn the oil drain bolt a full two times. He comes back with a wrench and tightens it. I asked for the service manager who’s name is Art. He comes out and says “what’s up”. I stuck my hand out and told him my name. And never said his. Told him my concerns and he tells me that we’re human and we make mistakes. I told him ok I see how your taking this I don’t care to talk anymore. I can understand if the tech was doing multiple flushes and other jobs on the car to where he might forget to tighten one bolt. But this was one job and one job only a oil and filter change. Everyone in there has a go f*** yourself attitude. They ended up giving me a free oil change for the next time. But I clearly told them I don’t want it because I’m never coming back. You just lost my business. I’m mechanically inclined, graduated from mechanic technical school, worked in a service department myself as a service advisor. I know how it goes, I just don’t have the garage room to do my oil changes right now, but because we’re human and make mistakes is not a good answer when there was only one job to perform and to do it right the first time.
I’ll be looking for a new Honda dealership to have my vehicles serviced at from now on. I’m a loyal customer and hardly ever complain unless there’s a real issue. And you guys screwed up, giving me a free oil change for next time when your techs couldn’t complete it right the first time is not instilling confidence for me to return. Bottom line, stay away let this dealership fail, it already switched owners and now you can see where it’s heading. Service department are your money makers
I’d like to hear some stories of people going in for oil change and being advised that they’d have to spend “xxxx.xx” amount of dollars for safety concerns or some load of crap like that.
My car is an 04’ not perfect it needs axle boot, shocks all the way around, new spark plugs, air filter cleaned (it’s a k&n) probably some other things I haven’t noticed yet. And they tell me everything checks out perfect. That’s a load of crap no one knows my car better than me. I’ve owned it since 07’. You guys need to get real and get off the upsale side of things and take care of your customers. But that’s the service managers fault it all comes from the top. If they don’t lead and uphold their techs to a higher standard they will do as they please and just collect a paycheck.
Civic purchase - Alcivic18
Originally posted my review and was very angry. Our salesman was dishonest and I haven't changed my opinion of him. Thankfully the sales manager (Dan) and service manager (Wally) took over the reins and made things right for us. In the end I will say I'm satisfied now and am glad they rectified the situation.
Horrible Experience - Paula Wright
*I have never in my life written a review on a company, but I have no choice but to do so now.*
I went to High Country Honda to see what my options were on a used vehicle. I was quickly persuaded to purchase a 2009 Honda CRV. The finance person indicated that the only vehicle on the entire lot that would work for me due to credit and down payment, was this car. The test drive was quick and the sales person talked with us the entire time about the previous owner. I never heard or noticed a problem during that five minute ride. After the sales person closed the deal, he stated that he had just gotten this car in the day before, and that they needed to detail it and fill it with gas. I drove it to my parents where it stayed for two weeks until I could come back from Denver, my home with someone to drive it back. During that two weeks, my father noticed that the breaks were growling, and that the back door rattled when he drove it. He promptly took it to the dealership, and they told him they wouldn't have time for days to fix it, as they were backed up. (After all of this, I am not surprised they are "backed up.") Anyway, I contacted service and spoke with a female service person that told me that she remembered the quick turn around they did on this vehicle as it had just come in the day before. She told me that they hadn't been able to really check it out because it sold so quickly. She made an appointment for me to bring it in the 5th of September for the brakes and door to be repaired, and to determine what high mileage services were needed.
Upon arrival, I was greeted by a service person named Shawn Smith that indicated that they would look at the vehicle but that they probably couldn't do any repairs because they may need to order parts and that wouldn't happen until the following week. I explained that I had come from Denver, under the impression that the work would be done as his co-worker had told me. He then had the General Manager come out and speak with me. The GM stated that they probably wouldn't be able to do much as the vehicle was purchased as is, and the ticket was turned in stating that they had completed the safety check that was mandatory before selling the car. I explained that the woman I had spoken to had told me that they didn't have the chance to do the check and set the appointment so that they could take care of it. Long story short, the GM and this Shawn Smith insinuated that I was being dishonest, that I hadn't spoken to the female in service, and that there was absolutely nothing wrong with the vehicle. No brake problem, no door rattle, NOTHING. I picked up the vehicle and took it to a shop here in Lakewood. Not only are the brake pads awful, the rotors, front wheel bearings, and all of the struts need replaced. $2,284.00 worth of "nothing wrong!" I was told that the vehicle was unsafe, and that one of the front wheels could literally fly off at anytime because of the faulty bearings. When I contacted the service guy Shawn today, he criticized the company that we had inspect the car, and said there was nothing wrong. I had told them that I was going to have someone else look at it, because the grinding was so obvious that I couldn't believe that they were denying the problem. He was extremely rude and unwilling to help. He stated that I would have to take it up with the GM tomorrow. Regardless of what comes from the conversation tomorrow, I would never allow this dealership to repair anything on this car considering the fact that they can't or won't acknowledge the problems that exist. They can pay someone else to do it that has a clue.
I have never been so frustrated with a business transaction. I did file a report with Honda, and am waiting for a response from a representative. I will contact the GM tomorrow, but feel confident that he will again blow me off, and try to say there is nothing wrong with the vehicle. This has been a horrible experience!!