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Experience on 9-3-2019 - Marcus
The experience was great & Javier Montoya was Very professional. I had gone in on 9-2 looking for a used but low mileage AWD vehicle. I found a 2016 RAV4 with less than 15,000 miles & in like new condition. Javier was very professional & knowledgeable. I literally was in& our in less than 1.5 hours & on my way home. This was the 2nd vehicle in 4 years I have purchased from Schomp & will continue to do so as long the professionalism is top notch!
Top Reviewed Specialists At This Dealership
Senior Client Advisor, Certified Mentor
Great experience - Jimbo
Salesman were friendly and genuine. Email communication was exact and to the point
Finance guy was nice. Overall it was the best car buying experience we have had in 40 years
Great service team - DavesCRV
I brought my CRV in for service. It has been going to Markley since it was purchased. They extend the manufacturer’s warranty if all service is done at Markley. Great team and every 5th oil change is free.
Buying a car was a breeze - Romanproverbs
Had a great experience with Valerie who was able to get me the pricing I needed with the right financing. Truly recommend this team and thier efforts to get me there.
Roberto Rentería was GREAT! - David
Roberto Renteria in sales was very professional and knowledgeable about the product. We also met Eric (Manager) and he was very polite. We are very happy with our experience.
No Pressure To Buy - pal70
Rich Moss went out of his way to help me find the perfect CRV. He was professional, friendly, caring and knowledgeable. I spent a lot of time looking at all of the cars in my price range and asking questions. He had all of the answers and acted as though I was his only customer. I never felt pressured to purchase a car, which I have at other dealerships. Rich explained and demonstrated the various features of the vehicle, then sent me a link the following day so I could do my own follow-up.
He worked to get me a great deal both on my trade in and new vehicle purchase. Rich is go-to guy for future purchases.
Shawn Ogburn, the Finance Manager, was very friendly and helpful. He made the tedious process of signing multiple forms go smoothly and quickly .
I cannot imagine shopping for a car at any other dealership. Customer service and satisfaction is obviously a top priority at Fisher Honda Acura.
Great Car Buying Experience - Kathy2
When we stepped out of our car, Tom,the sales associate, was there to help us. He was very knowledgeable in helping us buy the car we wanted. Before we left, he went over all the features of the car and made us feel comfortable about driving it. In a few hours we were driving home. Love our Honda CR-V.
Thorough Assessment - A
Took 2013 Honda CR-V in for oil change without an appointment. Took about 1.5 hr, which was time they had estimated. They did inspection which identified some upcoming maintenance I’ll need for vehicle now nearing 100,000 miles. Good customer service from Shawna, the Service Advisor!
Very smooth transaction at planet Honda! - ToyDoc
I was selling one of my cars and was helped out by Buzz, he was very professional and very helpful! Thanks for the smooth transaction process!!
Casey a great salesperson and service department is best! - Hondaman
Didn’t use Casey this time and boy did I regret it. Have owned Honda’s for fifteen years but now driving a new Buick. Showed up with checkbook twice and nobody took my money. In a car dealership no less. Sorry Casey, my bad.
Great Service - Sherry
Dylan went over and above the scope of helping me with my service. He explained the maintenance schedule and even showed me the amenities of my CRV. Very personable service. I appreciated him very much.
Sold us a piece of crap that we are now 10K upside down on! - Sharee G
We bought a 2012 Honda Odyssey in October of 2018. The sales staff and manager kept carrying on about how hard it is to find an Odyssey and how much they are in demand. Before we agreed to buy it we noticed a noise when turning which is a CV joint issue. The sales guy tried to blow it off but, we know Honda's and we know what it is.They agreed to take care of that at our request before we would purchase the vehicle. We bought it and drove it less than 5 days and smoke started coming from the hood. We took it in ready to return it under their 5 day/250 mile satisfaction guarantee. They told us the motor mount was cracked and leaking hydraulic fluid onto the engine. They insisted they would cover the repair at no cost and did so that we would agree to keep it. BIG MISTAKE! (At this point I was still skeptical as to why they did not catch these issues during their highly advertised multi point inspection.) The vehicle was then okay for awhile aside from an annoying humming noise coming from the hood when the A/C was on. It was hardly driven except for the grocery store and errands. Then we started having some issues. The check engine light started coming on and the van started driving REALLY rough sometime around March 2019 and got really bad in May and June during a couple of road trips. The van would idle and run really rough even acting as if it was going to die while driving down the highway. We also had a problem with a humming noise while the A/C was on and the A/C not working properly. We took the van to another shop to have the A/C fixed and the clutch/compressor were replaced without any improvement at the tune of $1,300.00. We were informed by another mechanic when on that road trip that cylinder 2 was misfiring and that it was an issue covered by an extended warranty that was a result of a class action lawsuit against Honda. The cause is apparently the ECO mode on these vehicles which cannot be shut off.
The computer turns off cylinders to save fuel consumption and in turn destroys your engine. They continue to put these pieces of crap in their vehicles to this day even though they know that around 80-100K miles the engine will start to go. It causes high oil consumption, CV and motor mount issues (surprise), and spark plug and cylinder problems. After returning home we took the vehicle in to Autonation Honda and were informed today that the van needs $4,000.00 in repairs in addition to the cylinder/spark plug issue covered under the extended warranty. It needs another CV joint replacement which was done less than 12 months ago as described above, a power steering pump seal, an ECT sensor, a new oil pump, and A/C door and temperature sensor. I'm astonished that they failed to catch all these issues at their inspection and won't warranty their CV work past 12000 miles which we are barely over from the few road trips we took. Even after getting the warranty issue fixed which they so conveniently didn't address during their inspection, there are humming noises coming from the power steering pump that they said was another issue Honda was aware of but was making people foot the bill for. We decided to get rid of this bucket before it blows up draining even more of our time and money. Much to our surprise some 10 months later, the van is now worth $6,000.00 less and no one wants them anymore. Apparently vehicles are only in demand when you're buying them and not when you're selling them. We now have to take an $10,000.00 bath on this van that was soooo great and now almost instantly isn't wanted by anyone. Very convenient. The service manager refuses to do anything. I am just beside myself that this dealership that prides themselves on being so honest sold us such a piece of crap and now wont even help us out with the MASSIVE loss we are gonna take on it. They clearly only care about themselves and the money they can extract from the next sucker that comes in. I was a Honda customer for life but now I will never buy another Honda again!
Rude rude salesmen - Bulldog
We were looking at a Honda Accord and would have bought one but the salesmen were just rude and some of the most conceited and unfriendly salesmen I have ever been around. Their loss I guess
Horrible Experience - Paula Wright
*I have never in my life written a review on a company, but I have no choice but to do so now.*
I went to High Country Honda to see what my options were on a used vehicle. I was quickly persuaded to purchase a 2009 Honda CRV. The finance person indicated that the only vehicle on the entire lot that would work for me due to credit and down payment, was this car. The test drive was quick and the sales person talked with us the entire time about the previous owner. I never heard or noticed a problem during that five minute ride. After the sales person closed the deal, he stated that he had just gotten this car in the day before, and that they needed to detail it and fill it with gas. I drove it to my parents where it stayed for two weeks until I could come back from Denver, my home with someone to drive it back. During that two weeks, my father noticed that the breaks were growling, and that the back door rattled when he drove it. He promptly took it to the dealership, and they told him they wouldn't have time for days to fix it, as they were backed up. (After all of this, I am not surprised they are "backed up.") Anyway, I contacted service and spoke with a female service person that told me that she remembered the quick turn around they did on this vehicle as it had just come in the day before. She told me that they hadn't been able to really check it out because it sold so quickly. She made an appointment for me to bring it in the 5th of September for the brakes and door to be repaired, and to determine what high mileage services were needed.
Upon arrival, I was greeted by a service person named Shawn Smith that indicated that they would look at the vehicle but that they probably couldn't do any repairs because they may need to order parts and that wouldn't happen until the following week. I explained that I had come from Denver, under the impression that the work would be done as his co-worker had told me. He then had the General Manager come out and speak with me. The GM stated that they probably wouldn't be able to do much as the vehicle was purchased as is, and the ticket was turned in stating that they had completed the safety check that was mandatory before selling the car. I explained that the woman I had spoken to had told me that they didn't have the chance to do the check and set the appointment so that they could take care of it. Long story short, the GM and this Shawn Smith insinuated that I was being dishonest, that I hadn't spoken to the female in service, and that there was absolutely nothing wrong with the vehicle. No brake problem, no door rattle, NOTHING. I picked up the vehicle and took it to a shop here in Lakewood. Not only are the brake pads awful, the rotors, front wheel bearings, and all of the struts need replaced. $2,284.00 worth of "nothing wrong!" I was told that the vehicle was unsafe, and that one of the front wheels could literally fly off at anytime because of the faulty bearings. When I contacted the service guy Shawn today, he criticized the company that we had inspect the car, and said there was nothing wrong. I had told them that I was going to have someone else look at it, because the grinding was so obvious that I couldn't believe that they were denying the problem. He was extremely rude and unwilling to help. He stated that I would have to take it up with the GM tomorrow. Regardless of what comes from the conversation tomorrow, I would never allow this dealership to repair anything on this car considering the fact that they can't or won't acknowledge the problems that exist. They can pay someone else to do it that has a clue.
I have never been so frustrated with a business transaction. I did file a report with Honda, and am waiting for a response from a representative. I will contact the GM tomorrow, but feel confident that he will again blow me off, and try to say there is nothing wrong with the vehicle. This has been a horrible experience!!