Excellent dealership - david152
Excellent service and buying experience. I have purchased five Acuras from this dealership. The vehicle I wanted was not on the lot so they quickly found the one I wanted through their network.
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Outstanding services - Noraimi & Nirvan
Steve Richards was very attentive to our needs and made us feel comfortable, as if we've known him for years but in the most respectful and professional manner. Hands down the best experience we've ever had in a dealership. Also appreciated his responsiveness as we exchanged both emails and phone calls and we never had to wait for a response or felt rushed in our interactions. We felt like he took care of us from beginning to end, even after finalizing purchase. Great experience. Thank you Steve!!!!
Best Car Buying Experience! - Jennifer
I purchased a pre-owned Honda Accord recently from Acura of Berlin. This was by far the best car buying experience I ever had. The whole team that worked with me to get into this beautiful car were amazing. There was no negotiating which was nice, it took the pressure off. I have looked up the same car that I bought on several car buying sites and I see that I definitely got a great price. Easton, Andre and Geno were all amazing and so down to earth. There certainly wasn't that "smarmy" feeling of some of the dealerships out there. They truly wanted to help me get into a car that wouldn't break the bank! Thank you all and I will absolutely be back for my next car and I will absolutely refer folks to purchase from Acura of Berlin!
xxxx them - xxxxthem
Worst place ever never again will I waste my time here I regret the purchase I made here they are super unprofessional and lack communication skills
Painless Car Buying Experience - TARYN.OLIN
One of the most professional dealerships I have ever dealt with. Our car salesman Blanchard was more than accommodating and professional. The sales manager Tony helped make the deal as easy and quick as possible. They were upfront and forward with every step. I would highly recommend using this dealership and look forward to dealing with them again for my next purchase.
Excellent salesman John - Young
John was the best of best person to buying 2017 acura mdx. He can be trusted price a new car and believed him. He is really a great person to call for buying car.
To me, he ranks more than 5 stars
Want to drive a pre-owned RDX - Mike9999
I am in the process of buying a pre-owned SUV and went to Milford Acura. Craig the salesman started talking to me and showing me around and said to wait at his desk. I told him I wanted to test drive a RDX. He came back to his desk and said he had other clients and to if I wanted to make an appointment. I left and won’t be back. I go to another Acura dealer. I never did test drive anything.
Go to another Acura - Niceguy1
First off I bought my car from here, never again! Dropped my car off for a regular oil change like I’ve done before. Go to pick up my car and I notice that there’s a dent in the car. Not the biggest but it’s pretty noticeable. Service manager Jon started off kind with me saying this should take 30 mins to go back into the tape. Later he started to get defensive once I started asking things like who drove my car, how could you not see my car when I dropped it off and why did you wash it without asking me when it was already clean(cover up 1) Person who drive my car conveniently left @4:30 (cover up 2) and was the only tech to do so. Now I go to my salesman to see who’s the boss because now this is becoming very aggravating and he, jokingly but I took very serious, says “my car gets bumped all the time.” How am I suppose to take that. Talked to GM Amy Teerlick who’s customer service got worse towards the end of the day. So I’ve waited for almost 2 hours and they come to me with a bogus shot of my car with a shadow on it and says” it looks like it was there already.” After that I said I need everyone’s info. She wouldn’t even tell me the name of the person who moved my car. Now I ask her, I’m suppose to pay for this knowing it wasn’t there? and her reply to me was “ that’s why we have insurance, you can’t file a claim with the grocery store if your car got hit by a cart.” My brother and friends were on the phone hearing all of the terrible service they give to loyal customers. Ended up filing an incident report with the police and even the cop says that you can’t tell from that picture that a dent was there. This place just became shady trying to cover their tracks and very unprofessional and won’t get any business from my family or myself again. Go elsewhere