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I have to say this was my best experience ever purchasing... - Dotski1983
I have to say this was my best experience ever purchasing a car! From the beginning to end I received nothing but the best customer service. I emailed inquiring about the newest TLX and Rachel contacted me back almost immediately and set up an appointment. Upon arrival, Michael Uhlman already had the car pulled up front and running for me to explore. Mike certainly went above and beyond for me! Michael was even able to work with the ladies at the bank to keep them open past closing time just to assist me! Mike and Brian were both very friendly and knowledgeable with all my questions and concerns. I certainly can appreciate a business that puts their customers first and I will be recommending them to all! Thank you!!! :)
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A different car buying experience. The dealership was... - Westport-Jeep
A different car buying experience. The dealership was immaculate, the cars were in pristine condition, the salesmen were knowledgeable & followed up on every question we asked. They were efficient, they didn’t try to upset us on useless products and went out of their way to stay late/come early based on our schedule.
In sum, it was a fantastic experience!
Jim Gallagher was a great salesman. He answered every one... - yarisel_santos
Jim Gallagher was a great salesman. He answered every one of my questions with the best possible answers he could find. For being my first new vehicle purchase it was hassle free
Jarrett and Tony were awesome. They were not pushy, they... - Brian
Jarrett and Tony were awesome. They were not pushy, they answered all of our questions and they made us feel comfortable. The dealership looks brand new and was very clean. Our car was delivered super clean. Just a great experience!
I tried to buy a new TLX here and was met with the worst... - mack11
I tried to buy a new TLX here and was met with the worst experience. I was told on the phone that the car had several thousand miles on the odometer and was told a discount off the MSRP could be worked out. I drove 2 hours to the dealership under the impression a negotiation could be had. Once I arrived the salesperson, Adam, would not negotiate whatsoever claiming that the car was "practically new". I was told two different stories about how the car had 3K miles on it between the person on the phone and Adam. I was lied to and manipulated to come to the dealership so I walked away. The same scenario happened at another dealership and they gave me a fantastic deal on the car so I am unsure why this dealership felt the need to lie and hardball me.
i bought a used 2017 bmw from them and after 5 weeks of... - Lefty
i bought a used 2017 bmw from them and after 5 weeks of owning the car the rear dif went on the car which i contact dealership to let them know of the problem which took a week and a half to get appt with serv dept at that point couldnt figure out the problem and told me i had to bring it to bmw which took another 1 week to get appt which they was able to find the problem and it was going to cost 4000doll to fix and acura of avon now tells me that they are not gpnna cover it because i went over the reported miles 3 weeks later was over the 2 months or 3000 miles so im out 4000doll on a car that i only had a little over a month so buyers beware this dealership will not do right by u if u have a problem and u will def get the run around trying to get your issue resolved
I wrote the following to the general manager yesterday.... - chralb2015
I wrote the following to the general manager yesterday. No response as of yet. Hoping it does not get ignored...
New customer here. Brought in my 2021 RDX for the first A1 service today. I have a few questions that maybe you can clarify for me.
- is synthetic oil the default oil used for oil changes or does the customer have a choice on synthetic vs regular weight oil?
- I asked the tech who checked me in if they will fill tires to the recommended air pressure. He said yes. At the end of service, I asked if this was done...I was told yes. However, when I drove my car home (>10 miles), it still reads as 29 - 30 psi for all 4 tires. I was under the impression these were to be inflated to 35psi as stated on the inspection sheet?
- when my service was completed, the car was brought to the bay...however no one came to me to tell me it was done. After 10-15 minutes I went into the bay and asked receptionist if it was ready to go. She said yes and she would finish the paperwork and check me out. Please note there were no other vehicles in the bay either coming in or being released. Disappointed that the staff was not concerned about customer wait time. My original check in person was nowhere to be found.
- no tire rotation was done as part of A1 service...although I realize this is "if needed", but I did think best practices were to rotate tires for each oil change?
I understand we are dealing with reduced staff and challenges working in this pandemic environment. I also know that Acura is considered a high quality vehicle with a good reputation...especially in the RDX class. I wanted you to be aware of my experience and to use this feedback to better your service experience for returning customers.
Terrible experience - arrogant sales staff who does not... - AcuraCustomerSince2015
Terrible experience - arrogant sales staff who does not shy away from insulting customers if they are exploring best alternatives for value for their money. Never considering this dealership again.