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Certified Acura 2017 Rdx Purchase. I Came from Out Of State - KB
I came into the dealership one day unannounced, and not fully committed to buying a vehicle, as i was in my informational and research mode...
I was greeted by Mike promptly and felt very comfortable with him and his style.
I was nervous about the entire process and Mike, Jeff and Brian , walked me through things and made
the buying process simpler and easier for me to understand.
Mike was very knowledgeable about the Acura product line and answered all questions i had.
Jeff reviewed all the documents prior to and made me feel at ease.
Brian at closing was top notch.
I feel the team at Schaller, is Superior..
I received premium sales, service and professionalism...even at times when i was not at my best.
I know ill be back down the road to purchase my next Acura from this dealership.
It was definitely worth the 3 hour drive for me and it will be for You... as well.
Thank You Team Schaller.....Ct. and New England's Best !!
Wishing you all the Best in 2019 and Beyond
New / Proud owner of a Certified 2017 Acura Rdx
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Excellent salesman John - Young
John was the best of best person to buying 2017 acura mdx. He can be trusted price a new car and believed him. He is really a great person to call for buying car.
To me, he ranks more than 5 stars
Excellent as always - JRWJR
My car is a 2010 MDX with 160K miles and I have been bringing it there from day 1. I always feel my service rep (Keith) treats me fairly and explains what is being performed. Never been disappointed.
Wheel Bearing - MarianneA
I called the dealership thinking I was having transmission problemsI spoke with a Rep who told me to come down and they would test drive to see what was going on I explained that I wouldn’t be able to be with out a car He said No problem When I arrived I was greeted pleasantly and relayed my problem Michael went for a drive and was explaining to me that the car was shifting well but it was from the wheel most Iikely a bearing He was knowledgeable He quickly got a tech who proceeded to the next step and in a short while I was in a loaner car and on my way home
My fourth MDX - Fyfers
The sales, business, and service teams are tops. I know that being a repeat customer brings some special treatment sometimes, but they all left
Me dealing like I was dealing with close friends or even family members. Having worked in a service industry I value special customer service. Ron D and his whole team ensure that you are treated with a high level of professionalism, courtesy, and integrity- and add to that a true personal touch. Acura makes a quality product and at Acura of Avon back that up with sales and post sale quality.
Purchase of 2017 RDX with advance tech package - 4 vino
Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concerns.
Great dealer with great people - EZ_SYMC
Would buy from them again , great customer service and honest price m. Dealership worked with the finance company to secure my deal and won by being customer obsessed.
Worst experience - Lostdaze
Now that all the drama of this place is over I can write a review.... this place is a joke worst experience buying a car ever. Purchased the vehicle the next day we noticed it kept popping out of gear so we bring it in. We are first told that the mechanics test drove it and it didn’t happen, finally they admit that it was popping out but tried to tell us that it only did it when u drove the car at to high of a rpm ( I’ve been driving standards my whole life I know what I’m doing). They eventually break down and tell us it needs a new transmission but not until they spent over a hour trying to talk us into returning the vehicle or buying a 3rd party extended warranty. We denied both after much deliberation they agree to replace the transmission but inform us that it is in back order at the dealership and will be about a month for it to come in. Seeing we had no other option we take the loaner car and leave ours behind, two weeks later we receive a call saying we must bring the loaner car back ASAP as they have sold it, we drive there another 30 miles there and back and are given another loaner car. While there I ask about our original vehicle and if there was any word on when the transmission would be in. The mechanic on duty couldn’t even tell me where they were getting it from ( this is after I was told it would be a dealership transmission) now things seem to be getting shady so I give it another week and a half ( we are now at 3.5 weeks without our car) call and ask again and same thing no one has any idea what I’m talking about. I start doing some research and I look into extended warranty they tried to have me purchase ( the one we denied mind u) and it states that it doesn’t become effective until 30 days after the purchase date as anything before then is legally the dealerships responsibility. Ok so things are starting to clear up for me... I put a call into the warranty company and low and behold there was a warranty in our name for our vehicle... Apparently this horrible dealership never planned on fixing the vehicle they were responsible for so they went behind our back purchases the warranty days after we bought the car and was waiting for the 30 days to lapse to put in a claim and get it 100% covered for free!!!!! Well deceit is a slippery slope and karma came back to bite them because when the warranty company sent out someone to approve the repair it was denied because the transmission was completely bone dry of fluid and the dealership had to pay to fix the repair themselves. This does mean that we now have a junk yard rebuilt transmission in the car that will prob die once again eventually but it was nice to see the karma and to walk away with a free extended warranty for the next year lol