8 Connecticut Acura Dealers
We would like to thank Mike and Brian for a great - mjribs
We would like to thank Mike and Brian for a great shopping experience. Mike was very knowledgeable and answered all our questions and then some. Mike was very patient and took the time to make sure we fully understood everything. Brian made the financial transition very seamless. Thanks again and we would definitely recommend Schaller Acura.
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Internet Manager & Sales Consultant
I have no complaints with the service I received. - JLBSTEELERS
I have no complaints with the service I received.I would recommend Executive to my friends.
Excellent services, friendly professional and - Samanthajgalgano
Excellent services, friendly professional and knowledgeable staff. All staff smiled and said hello and offered assistance. All were very patient , salesperson and manager stayed hours late in a Friday evening to be certain all questions answered and a comfortable agreement was come to. Very pleased and would definitely recommend to others.
Best group of people you can ask for to help you in - Luissantosoff
Best group of people you can ask for to help you in buying a car. Tony and Amanda are awesome and will go out of their way to help you get a great deal! Stephanie is an amazing sales person and was very knowledgeable at every point of buying, to include her knowledgeof every car on the lot. She went way out of her way to help us and made us feel very comfortable in every decision we made. This dealership will always be my first stop in any car buying endeavors.
Beware! - LeighJ
Beware!! When you go to the Greenwich Acura website you are redirected to Stamford Acura. When you call Greenwich Acura they pick up in Stamford. This would lead someone to believe that they are connected in some way. Yet when you go in to Stamford with a lease agreement from Greenwich Acura it will not be honored. Be aware of this! Though the agreement I entered into states that all maintenance will be covered for the term of my lease I was curtly told today that this is not the case. They acted as though they have no relationship with Greenwich which seems hard to believe. Stamford Acura has lost a customer who truly wanted to love them and they lost one over a $79/oil change. I will repeat this story as many times as is necessary, never leave a customer with this level of dissatisfaction...especially a vocal one!
On Tuesday September 20th 2022 Myself and my spouse went - Danielpayne9
On Tuesday September 20th 2022 Myself and my spouse went to this dealership at about 7:15 the posted hours for them are until 8 pm the sales department is open. We found a vehicle that fit our needs and said let's write it up I am ready to pay for it I'll call the bank and get the funds available. I was then informed that they didn't have anyway to complete the paperwork in order to sell is the vehicle. Then I was informed that they could write it up and we would have to come back tomorrow to sign the paperwork I asked about sending us out with a dealer tag and was told that it was "impossible" because I have a NC drivers license. That they couldn't let me drive it with a dealer tag on it. I even offered to pay for it in entirety so they are 100% sure we were coming back. $16250.00 was the amount I offered to pay now. We were still refused service even after offering to pay for it in full. I am not sure of any reason that could make them unwilling to give myself and my husband service. Other than the obvious one that I just stated we are a married gay/trans couple
Got my oil changed yesterday. - kmk0311
Got my oil changed yesterday. On my way home, the bottom part of the car started dragging on the ground. They forgot to put the bolts in. I immediately called the dealership. I was afraid to drive the car all the way back but they told me I had no choice. They told me to try and secure it with something so I used a piece of Velcro.
I went back to the dealership today. Liza and Joe were in the service area. Liza blamed me. She said her service techs would never forget to put the bolts back in. She said I must’ve hit something! And then she questioned what the Velcro was. I try to explain again and again but she got louder and louder. She was absolutely unprofessional and rude. Instead of taking accountability and measures to make sure the service tech who did this was aware of his mistakes in order to ensure it doesn’t happen again to me or anyone else, she chose to criticize and blame the client.
I tried speaking to the general manager. He merely said I wouldn’t be responsible and nothing was wrong with the undercarriage even though it was dragging on the ground. I asked for something in writing stating that it was their service tax who forgot to put the bolts in. I still haven’t received a response.
I could not believe their service manager, Liza, would actually blame me saying they would never do some thing like that. When I called them 10 minutes after it happened because I was scared to drive my car.
I purchased the extended warranty when I leased my car so I could get my oil changes at the dealership. I’m afraid to have them service my car again. Not only did this happen once but it’s bound to happen again especially since the dealership did nothing to address the situation internally.
Any business who can’t take accountability for their mistakes and choose to blame the client and not even taken to count what actually happened. That’s a bad business. Liza wouldn’t even listen to me. She kept yelling and talking over me. It was absolutely the most unprofessional business dealings I have ever had. Time to find another dealer !!
Everyone is a consumer. - Perpnos
Everyone is a consumer. When we go shopping, we see a price and ask ourselves is this a fair price and can I afford it. However, when it comes to purchasing a car, we see the price and then we ask ourselves, how can we keep ourselves from being cheated and gouged on price. In general, nobody begrudges anyone from making a profit either. The fact that dealerships are making record profits, charging 10, 15, 20% above MSRP, which is already higher than invoice (what they pay), and treating customers as though they are doing the customers a favor in selling them a car, it makes the whole experience absolutely lousy.
Devan Acura does not do that. They're the exact opposite. Daniel LaRusso and Rick Ottavi are straightforward. They know the cars inside and out. You're not talking to someone who knows less about the cars than you do. You're interested in a vehicle and a price quote? They'll talk to you about it on the phone. They're not saying come on down to the dealership and then we'll go over the numbers. They're not looking to waste your time in the same way they wouldn't want their time wasted. Everyone else charging MSRP + 10 to 20%? They're selling at MSRP. Is selling at MSRP a problem? No, if you've got fewer cars to sell, they have to be sold at a higher price if you want to keep the dealership afloat and let them keep a roof over their heads. Interested in residual value and money factor on a lease? They'll tell you the numbers and won't hide it to try to hide the excess profit margins that other dealers are charging and trying to make.
In shopping for a new mid-size SUV for my family, I looked at 7 different makes, and 1-2 models for each make and I communicated with 2-3 dealerships for each manufacturer before settling down on deciding between a Subaru Ascent, Toyota Highlander, Hyundai Palisade, and Acura MDX. I've dealt with 3-5 dealerships for each of these make/models across New Jersey, Connecticut, and New York. Rick and Dan have been straightforward in every communication. They follow the golden rule and treat others the way they would like to be treated themselves. In a world where car dealers are often stereotyped as sleazy salesman, Rick and Dan are a pair of honest guys looking to sell you a good car. These are the right guys to get an Acura from.
Acura by Executive
Assistant Service Manager