Great buying experience - JV
Just bought my first Acura RDX (have been a Honda customer for years). Setting up the appointment for a test drive was easy and Jessica Repoil was very responsive. Jeff Norwood listened to my preferences and ensured I knew what the options were. I always hated the lenthy process of purchasing a new car but both Brian Savo and Jeff were very efficient with their time and my time. Jeff introduced me to the service area - where I met Joe (very customer friendly). I will definitely recommend Schaller Acura.
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Excellent salesman John - Young
John was the best of best person to buying 2017 acura mdx. He can be trusted price a new car and believed him. He is really a great person to call for buying car.
To me, he ranks more than 5 stars
New RDX Purchase - drswen
Excellent inventory of cars I was interested in (RDX). This made color choices, interior and exterior, easier. As well the features or packages could better be appreciated. Mike Iacino was very helpful and made the process seamless. Other team members involved were a pleasure to work with.
Years of bad service with Acura of Berlin - ThereseR
I have brought my car many times to this dealer since I bought it here. Every time I have gone a service person or manager has lied to me. Brought it in for an issue and asked if my car was still under warranty was told “oh we’ll figure it out” diaged the issues and then was told it wasn’t under warranty any more and I had to pay the diag fee when asked why since I asked about my car being under warranty before taking it in, the response was that everyone pays the diag fee even new cars because animals might be in them. What sense does that make? Lied to my face when all they had to say was it wasn’t under warranty still and I would still have respect for this dealership. Will not be buying another car here and will not be bringing it in for service. I’ll save my 130.00 and so should you. Don’t waste your time getting lied to.
Love this dealership - Satisfied Customer
Service department is knowledgeable and their customer service is top notch. Have driven an acura for 20+ years all purchased from the same sales person, Joanne.
Worst experience - Lostdaze
Now that all the drama of this place is over I can write a review.... this place is a joke worst experience buying a car ever. Purchased the vehicle the next day we noticed it kept popping out of gear so we bring it in. We are first told that the mechanics test drove it and it didn’t happen, finally they admit that it was popping out but tried to tell us that it only did it when u drove the car at to high of a rpm ( I’ve been driving standards my whole life I know what I’m doing). They eventually break down and tell us it needs a new transmission but not until they spent over a hour trying to talk us into returning the vehicle or buying a 3rd party extended warranty. We denied both after much deliberation they agree to replace the transmission but inform us that it is in back order at the dealership and will be about a month for it to come in. Seeing we had no other option we take the loaner car and leave ours behind, two weeks later we receive a call saying we must bring the loaner car back ASAP as they have sold it, we drive there another 30 miles there and back and are given another loaner car. While there I ask about our original vehicle and if there was any word on when the transmission would be in. The mechanic on duty couldn’t even tell me where they were getting it from ( this is after I was told it would be a dealership transmission) now things seem to be getting shady so I give it another week and a half ( we are now at 3.5 weeks without our car) call and ask again and same thing no one has any idea what I’m talking about. I start doing some research and I look into extended warranty they tried to have me purchase ( the one we denied mind u) and it states that it doesn’t become effective until 30 days after the purchase date as anything before then is legally the dealerships responsibility. Ok so things are starting to clear up for me... I put a call into the warranty company and low and behold there was a warranty in our name for our vehicle... Apparently this horrible dealership never planned on fixing the vehicle they were responsible for so they went behind our back purchases the warranty days after we bought the car and was waiting for the 30 days to lapse to put in a claim and get it 100% covered for free!!!!! Well deceit is a slippery slope and karma came back to bite them because when the warranty company sent out someone to approve the repair it was denied because the transmission was completely bone dry of fluid and the dealership had to pay to fix the repair themselves. This does mean that we now have a junk yard rebuilt transmission in the car that will prob die once again eventually but it was nice to see the karma and to walk away with a free extended warranty for the next year lol
Worst experience ever!!! Avoid this dealership!!! - FUD178
Go to any other Acura Dealership,,,,, They do not look out for their customers!! Total crooks.. Buyer beware.. Management are very shady people. Avoid this Dealership!!!!!!
Great sales process - Summ2018
11am I called John Powers letting him know of my emergency car need. By 2 pm I was with John at Acura test driving an RDX. By 430pm the same day I was signing papers with finance on the purchase of my new car. Great and efficient value focused sales process.