Thorough, Responsive, Fair - NACE
The service department was communicative, thorough, polite and responsive. Very fair with exceptional analysis of our car. Acknowledged that they were expensive but I’d say it’s worth it.
Top Reviewed Specialists At This Dealership
Friendly and Fair - FrankandPat
Our Client Advisor, Karl Turshani, is absolutely the finest sales representative I have ever dealt with. I enjoyed our negotiations and feel he worked extraordinarily hard to close a deal that was fair and remained friendly throughout. I couldn’t be happier with our Mini and the terms of the sale and gladly recommend Karl and BMW of Watertown to anyone looking for fair and friendly service.
Excellent service and Integrity. - Newbeemerowner
Excellent service Joshua and the North Haven BMW crew were up front with us from the beginning. There were no lies or sales pitches just honest answers to direct questions. If you value the integrity this is the best dealership in the state. It’s too easy to say “it’s just because they are selling BMW’S” look a little deeper and you will find what our family found, INTEGRITY.
Excellent experience - Danman
Excellent staff!!! I have done business with Jackson Felix for many years, and he never fails to amaze me. He always helps me find what I’m looking for, and will go to great lengths to ensure that you are happy with your purchase.
Simple, fast, fair and pleasant - azmentl
Those four words in the title are the only ingredients I look for in a car dealership, and BMW of Darien provides them in spades! I am not from Connecticut, so they took detailed pictures of the car I was considering, and went out of their way to make sure that when I arrive after a long trip, my expectations were met with the car I'd hoped for! Above and beyond, and Yussef is one of the few BMW salespeople who knows as much at BMWs as just about anyone (including me).
Tough times - ShaunR725
My experience at BMW of Geenwich was not a great one overall. Everyone was amazing there except for the one person I had to deal with the most. That was the sales person, Alex Shkreli. Basically, he wasted my time and told me lies from the beginning to the end. I also put down a deposit to make it clear I was serious about buying the car. In addition, he lacked any kind of empathy when we were meeting impasses. What made the experience so much better was the sales manager, Dmitry and finance person Rob DeFeo. Dmitry tried to find a solution to the problems and Rob did a great job of service recovery and was very empathetic.
Great Experience - Angelo
Unbelievable experience sent in a Ilead and from the start very professional but not aggressive. Jack was awesome very articulate and knowledgeable asked the right questions and put us on the right car. I’m in business while I was given the utmost respect Jack at all time guided us through the process. Melanie was amazing in Finance again not aggressive but informative along the way , very prepared young lady. Tyler was magnificent with educating us on the X3 I think I learned more about any vehicle I have ever driven or sold myself ! Highly recommend this dealership 100% the BEST I’ve ever seen !
Likes to mail you offers to upgrade a car you no longer own - koartist77
This dealer likes to mail out offers to upgrade a vehicle you no longer own, they've sent me several offers detailing a payment amount and terms to upgrade a 2015 BMW which they should know was totaled roughly two years ago. When I complained, they tried to say the mailings were a result of me submitting an info request online, any such request has nothing to do with mail offers they send. They supposedly removed me from their list, have gone on to sell my address to a third party selling an extended warranty contract. I was in today,9/10, for service, the General Manager harassed me off the lot...I did not have the time to argue about the offers they sent, was headed home, which I stated to him several times. He stated I should take my car to another dealer for service, continued to harass. My request not to contact should include in person as well, this dealer is unbelievable. From past experience, I no longer buy from this dealer, a failed extortion attempt by their former sales manager, Elias, caused me to go elsewhere. He stated I was going to put down 2500, it would show 1500 down and to give him 1k difference in cash....
BMW of Bridgeport