Satisfied customer - EdO
Very friendly from the receptionist, sales person Ramon Felix, two Managers. Ramon changed my prior opinion of car dealers by his patience, professionalism and knowledge, I was very impressed. Both the general manager of new car sales and used car sales took the time to come and discuss with me the type of car that I was purchasing and they listened carefully like they really cared. When at home with Mont Felix would call me to follow up any questions I may have.
I would not hesitate to recommend this dealership to anyone interested in purchasing a BMW. I certainly hope that my experience in the future with the service department will be comparable to what I have already experienced.
Top Reviewed Specialists At This Dealership
Bad business practices - Ba1229
Car had damage on the hood, and dealer wouldn’t be straight forward with how it would be fixed. Only interested in what they want, and kept trying to avoid the timing and what they meant by fix. Not worth it if you can’t trust someone or get a straight answer. I can find someone else that wants to take my money for a $40k car. Frustrating overall experience with management team.
No pressure, friendly dealer - VMS
I found my overall experience with New Country BMW very good. They did not try to pressure us into a fast decision and they understood that we considered out purchase a significant one and allowed us to be comfortable that we were making a good decision. They insured that I met the service manager and was allowed to understand how the service relationship worked going forward. Even the business manager, who in most cases is a pushy and doesn't listen at most delearships was low pressure and listened to my responses. They went over the car with my better half and allyed a lot of her concerns getting into a much more technology based car than she was coming out of. Except for waht I considered a low trade value on my current car (which we did not end of trading) it was a great experience.
Great as always - Ivanbct
I’ve been a customer for 11 years and have always had wonderful service. This was no different. Very nice loaner, great service from the advisor and everyone else concerned Up to and including management. Thank you so much
Excellent experience - Sanjay
Great experience with this dealership. I just bought a pre owned off lease 2015 X3 yesterday. Kudos to my sales associate Beverly Clarke for keeping the process simple and customer centric. I am impressed. Try this dealership if you are in the Fairfield county and looking for a BMW.
Excellent Sales - nsteint
This is our third car purchased from Tom Forte. He is a wonderful salesman, very professional and thorough. He put our best interest above all else....
GREAT SERVICE AND STEVEN PESCATELLO IS A GREAT GUY ! - stewsu
I have only dealt with Steven Pescatello when making an appointment for any work that I have needed with my cars, he has never sold me anything I didn't need and always took the best care of my car..
I have never had a complaint with any work that has been done and my car is washed ever time.
If he is unavailable when I call, he always calls me right back.
He always makes me feel like I am family !
I would never go anywhere else..
Thank you BMW for having the best service advisor EVER !!!
Service Experience - LoveMyBMW
No repose about the service being performed on my BMW and given a weird website to make the payment which is not even a BMW site. Still going back and forth to get custody of my car.
BMW of Bridgeport