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My service visit to BMW of Darien went incredibly... - Kpnewman2002
My service visit to BMW of Darien went incredibly smoothly, the staff was professional and polite and Vincent was a pleasure to work with. Can’t recommend more highly.
Top Reviewed Specialists At This Dealership
From first visit to owning the car was about 48 hours.... - Victoria.Linden
From first visit to owning the car was about 48 hours. Very happy about that! Spent a little too much time inside during covid for finances (we keep hearing about people buying cars with no contact) but otherwise service was fantastic!
Excellent service from the moment I walked in. Ramon... - JohnT
Excellent service from the moment I walked in. Ramon found me exactly what I was looking for and contacted me immediately. The pickup was flawless. The financial manager Azi, made the delivery process simple and efficient. Will definitely be back.
Everyone is always very pleasant. Orgraham is wonderful,... - fernelevine
Everyone is always very pleasant. Orgraham is wonderful, very efficient and sincere. Cleanliness and sanitation is a top requirement and both of those are adhered to.
One of the best car buying experiences ever! Highly... - NVero
One of the best car buying experiences ever! Highly recommend. Nice dealership, every one was respectful. Smooth process. Finance was fast, helpful and no haggle.
Alfred LaFata III was so knowledgeable! This is our third BMW from Al and we wouldn't deal with or go anywhere else.
Last week i took my X5 and my 530Xi for a service recall... - rafoandjudy
Last week i took my X5 and my 530Xi for a service recall to New Country BMW. Complete disappointed with their service.
Let me start with the X5 recalled for airbag. well after picking up the car my wife was using her car with out noticing that the airbag was not placed correctly in the steering column it was sticking out ,you could it read the serial number of the airbag,she was afraid that the airbag could deployed if it was pushed in.we took it to a ford dealer and they were able to placed correctly.Why ford dealer? it was open on saturday close by home since BMW ignored the phone call detailing the issue . I haven received a phone call as i am writing to find out what happened.
My 530Xi was more serious, i dropped of my vehicle at 7:00 am for a battery cable replacement and oil heater exchanger recall.
1:00 pm no calls by dealer , i decide to call to find out the status the service rep tolme it was gonna get done later in the afternoon ,i say wooo hold on i have to get to work at 3:00 ,she said hold on came back and stated parts were ordered and arrived at noon but the tech was already working on another car. What ? my appoitment was placed a week ahead how could you not have parts,any ways she said the car it will be done in one hour, took uber to pick up my car they told me the second recall was not done. i was already mad so took my keys and left as i was driving in the highway felt my break pedal going to the floor with out resistance i get off the highway and my breaking was feeling long stopping.called the dealer ,that is what the nonsense started, they told me they didnt do anything with my breaks ,not related .I replayed how can i have no breaks when my car was perfectly this morning.The service manager a totally xxxxxx-bag told right away that they will not claim responsibility i said hoe come my car was not like that this morning .He stated that the tech never opened the hook(lie) only worked from the truck to replaced the positive battery cable(lie).
He offered help repairing my car if i paid the towing and parts and labor.What a nice guy .
The ford dealer tech removed the cover after dealing with to bolts completely rusted (apparently the BMW tech never attempted to removed them)look at it and the break line was broken inside of a metal bracket holder that it was lose on top of the cover. So the BMW tech never took the cover off to removed the battery cable ,he pulled down the cover to get to the cable and the other side of the cover hit the bracket that pierced the break line.
That is why they were waiting for parts but since i need it my card they decided to give it to me putting my life in danger.
I will never go back to this dealer recall or not . I will prefer die from a safety recall than be murdered by a service tech from New country BMW.
totally irresponsible ,insensitive people.
If you want to go to this dealer you choice but i will check everything before i drive off.I have pictures and videos of both cars . Sorry cant be uploaded here for you to view.
Excellent buying experience. Karl Turshani was friendly... - gdv3539
Excellent buying experience. Karl Turshani was friendly and professional. He made the purchase of our X5 a pleasure. Karl was very kind to my sight impaired, non driver, wife by spending time assisting her to load music on the X5 audio system. I am very grateful for that courtesy. Thank you Karl.
Also Charles Tuscano of the Finance Group assisted us with all financial aspects of the purchase. Charles explained everything we needed to know about payment, warranties and service. He was great ! Thank you Charles
Small dealership, unprofessional sales people - koartist77
If you haven't read my prior reviews about this dealer, then you should. I go to this dealer strictly for service and repair, I absolutely do not buy from this place anymore...My experiences date back from 2012 to present including a failed extortion attempt by the former sales manager Elias, a former sales rep David Morgan thinking its ok to raise his voice to me on several occasions, harassed off the dealership lot by the current sales manager Lou Camerota. Elias attempted to extort 1k from me saying I was putting down $2500, it would show $1500 down and to give him the 1k difference in cash. This might be part of the reason he is no longer working there, I believe he left soon after. A former sales rep, David Morgan, felt its ok to yell/raise his voice to me on several occasions, also no longer with the dealership. My last experience included being harassed off the lot by Lou Camerota after dropping off my car for service while walking home. I was approached by Lou in the rain instead of inside the dealership in front of witnesses, I was headed home at time, did not have time to speak and argue about unwanted mailings the dealer was sending to me.. He proceeded to follow me a good 50 feet off the lot, making disparaging comments in an attempt to get a statement from me. Unable to do so, he became upset and was yelling at this point.. Do yourself a favor, go to a more reputable dealership, even if you have to drive a good hour or more.
BMW of Darien
Assistant Business Manager