Fast, friendly service and accurate analysis - TpaTim
I took my Fiat 500L Trekker in for an oil change and because my check engine light had been on and gone off. I receive comprehensive information on necessary work. I didn't need any work due to the check engine light, after computer analysis but after review of scheduled maintenance items, I ordered some routine maintenance which got done promptly even though it was not included in my scheduled appointment.
Top Reviewed Specialists At This Dealership
The best sales - Wpadron
Great customer service, fair deal, good team
And exepcional sales representative.Fantastic place, great customer service! ”
This dealership was top notch! Karl went above and beyond to make sure I purchased the fiat I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a spider 124 the process was absolutely painless.
Used Car Manager
Great - Charliemo85
This guy was great the dealership overall was great friendly and professional staff keep up the good work will buy my future vehicle from this dealership
Jax Fiat is the Best! - DUBOISRNB
Best Service Advisors and Mechanics. Love my Fiat 500X Trekking. Wish this dealer would carry more of the Fiat line in their inventory. No problems here!
BEST.EXPERIENCE.EVER Thanks to Julian Khani - JPFarland
Julian Khani, and Kathy made this the perfect experience for me. After 10 years I was ready for a new car, but dreaded the idea of haggling and dealing with sales people. I wanted a smooth, peaceful, stress and haggle - free experience - one that made me feel at ease and comfortable. Lucky that I went to Parks and met Julian and Kathy. Because of them, I got the experience, and car, that I always wanted. Owning a Spider Classica convertible was a dream come true for me; and it would not have been possible without Julian's professionalism, and dedication to the customer. Kathy met my price with genuine happiness and enthusiasm....when I realized I was going to get the car, I don't know who was happier - me, Julian or Kathy. They stayed with me during every part of the process, never pressured me, and explained every detail. Julian walked me through the nuances of the car, and showed me how to keep up to date using the FIAT app. He also followed up with numerous calls and texts. I highly recommend Parks and Julian Khani!
Great Salesman - Chris
I went to this dealership to look at the Fiat Winter Haven to look for a Spider. I dealt with Hayden Marshall and he was fabulous, very knowledgeable of his product. He was cheerful and listened to what I wanted. We found a few for me to try out and I found one that would suit my needs.
124 Spider Lusso - Fiat Fan
Keith and Maryann made the buying experience pleasant again. They are both awesome people to work with. They knew exactly what we were looking for and they made it happen. So Happy with my new Spider.
Excellent Service - kesmit239
My first experience buying a vehicle here. Upgraded my old Jeep to a new Jeep. My salesperson, Daniel Gonzalez was great! He answered all my questions and was very accessible and kept in touch with me over the course of several days while I decided on a vehicle. I would definitely recommend them. Ask for Daniel!
Clean and professional service department. - Matthew
Took my 124 Spider into service here because the driver side seat belt does not retract all the way. The issue was repaired but I had to make a second trip to the dealer. The waiting room is clean and comfortable and they are polite and professional.
Stopped in with engine light issue - Joanheartfiat
My check engine light had come on and I stopped into dealer to check it out. They found the problem and fixed it within 45 min. I fiund this to be remarkable service especially as I was a “drive in”.
Thank you to the FIAT team - Esther
Edmundo was very professional and friendly. Very comfortable to work with. Efficient, excellent, and it was an enjoyable experience. The environment is very pleasant. And I love my FIAT 500X. Thank you.
Good work but lengthy wait - Regular customer
Very happy with personnel at the dealership, especially Danny. Exception is whoever scheduled my last oil change. Had a 10:30 appointment. Upon arrival was told they were behind schedule due to a recall issue and it would be approximately 3hours. Was also having a tire rotation & since I had a light issue & was already there I decided to wait. Turned out to be 3 1/2 hours. Work was done well so I’m happy with it. Scheduling is my only complaint. I could have come another day & wish it was suggested.
Go here if you want a stress free experience. - Rioguy
The entire process was very quick and stress free. They found the car that I wanted and the terms I needed. Not once I felt pressured into anything. I am very pleased with everything!
Dishonest and Shady Employees - 231967
If I could give them less, I would. We drove 2 hours to this dealership because we agreed on a price prior. We wait for our salesman for an hour. The finance manager treated my husband and me with such disrespect. Even though they listed the price of the car on their own website at one price, they added on $10,000. They said their own website was wrong. So basically, like all these other reviewers, we wasted hours of our day at this shady, unprofessional dealership. DO NOT GO HERE! They are dishonest and everything people stereotype dealerships as. Do not believe them!
Overall Great Internet Experience - CCO
I have bought quite a few vehicles in the last 45 years, personal & business and this by far was one of the easiest & smoothest transactions I have been involved with. We bought 3 trucks for our business and Charles Lupo our salesperson was on top of everything every step of the way. When we arrived to take delivery, all trucks were ready to go, all paperwork was ready, we traded signatures and a check and we were all on our way in 20 minutes. Great Job Charles.
Awful - Heidi Williams
We had a very disappointing experience with this Alfa Romeo dealership. One particular sales person seemed to "judge" us and treated us as "not worthy" of their time or product. We will be happy to buy our new car elsewhere.
Rip off - Unhappy fiat owner
I purchased a fiat 500 c. It has been the worst car I have ever owned. The paint is chipping off and fading. The check engine light has come on on 3 occasions but nothing is wrong according to the dealership. There have been recalls and the worst part is the car is just going through tires because the it won't stay in alignment. Horrible car. Wouldn't buy another fiat
Very incompetent people - Adnaloy
I have bought cars from Planet Dodge and have had no problems, but the day I decided to buy from Planet Fiat....that was a huge mistake. The sales person was nice at first, once you leave the dealership with the car, you're garbage, no help at all. If by any chance you get rid of the car (by the way, the quality of the car and value suck) and you claim the GAP insurance, good luck because they say they will do the paperwork for you and never do. I had to the process by myself, I was always given the runaround. This is not the only time because my cousin also bought a Fiat there and they did the same thing with the GAP claim. I never give reviews, but these people are a joke and it's not fair. Hope my review helps you in some way.
Service Department is THE WORST in the Area. - fiat500
I would look elsewhere for FIAT if you can. I purchased a 2014 Fiat Pop 500 in 2014 and have had nothing but problems at Dayton Andrews. My sales experience went very well, but unfortunately I have gotten the runt of the 2014 Fiat's on their lot, and I have had to deal with the service department for many problems thus far. The SERVICE DEPARTMENT at Dayton Andrews has got to be the worst I have ever dealt with. Prior to owning the Fiat, I had taken my Chrysler Sebring to the service area, so I feel I have extensive history to report. The service advisors are OVER EXTENDED and not courteous at all. Everything you ask them about your vehicle is a BOTHER. There have been many instances of them "forgetting" do to specific work, event though it was discussed. There have also been many instances at which they have left my car(s) in pieces. Yes, pieces, they actually broke other items in the engine while fixing another (photos had to be sent to the so called manager, Charles Flatley). I have been over-charged for items that they have mistaken, and corrected after the fact. The real problem with this service department, is that they simply do not care. As others have reviewed, this is a repetitive problem and I have no idea why Dayton Andrews would want to continue in this manner. If you are going to buy a FIAT from Dayton Anderews, you may want to think twice about it, because like me, you will be TRAPPED into this awful service department since they are the closest in our area. I will hold them accountable each and every time I keep going there, since they do have me "trapped" but this is an honest review for you other buyers to beware.
4 years of sad experiences, stay away - fernandozabala
When I purchased my Fiat I bought the brad experience.
This business does not get it.
The fancy facility, in compliance with the Fiat brand is ONLY to hook you up.
After you purchased the vehicle, you get to the not so nice next-door finance office, the gentleman was kind and knowledgeable, but the place was a joke.
10,000 miles after that the REAL Galena experience commenced.
Staff without the minimum Costumer Service skills, a waiting room with rows of chairs, vending machines and TVs playing FOX4 news was the "FIAT experience" to wait for your car to be serviced.
"Good morning, I am here for my 10,000 mile service"
Service adviser: "What are we doing to the car?"
Repeat this experience until now, my fun Fiat is over 80,000 miles.
I have complained to FIAT, they can care less, because... this is not themselves, these are independently provided services, they can only listen you venting. Useless.
Now to the "cherry on top"
Yesterday we had Fiat tow service (thank you Fiat) bringing the car again to this location
(I have to clarify, I DO NOT HAVE ANOTHER FIAT SERVICE OPTION in this area)
I authorized the $ 119.95 diagnostic service.
I received one call at the end of business day
"Mr Zabala, this is Rhonda at Galena. The technician informs he needs 5 to 6 hours more to get to the bottom of what is happening with your vehicle"
Why did I pay a diagnosis?
Is your staff not trained to read the computer in the vehicle and diagnose what is wrong with a car in one hour of work?
I requested all work to stop, all parts to be put back in their place, a report showing the work performed and the findings.
I promptly called this morning to follow up and to notify them I am sending a towing service to pick up the vehicle, they had not closed the "case", i was unable to pay over the phone.
I had to call again, and again so I could finally pay.
After all of this done, i had the last silly hope that in talking to the new service manager (they change all the time, no wonder why) I could get some sort of costumer service response.
After I told Tim (the service manager) my painful experience with them, he answered
"Mr Zabala, no we know how you feel about us"
I would be ashamed.
Great Staff, Great Service - Whitfield_Broughton
Had the pleasure of working with Ron and Pat. Both were eager to work and exceedingly polite and courteous. Gave me a great deal on a used car to top if off! Highly recommend them to anyone looking for a car!