Untrustworthy and Incompetent Service! - James
Untrustworthy and Incompetent Service!
I had one of the worst experiences ever at Porsche of Melbourne. While visiting family in the area, I heard a noise coming from one of my wheels and brought my car in to have it checked. They told me they couldn’t hear anything wrong with the wheel but claimed I had an oil leak—which didn’t make sense, as I had never seen a low oil warning on my car.
Still, I trusted their diagnosis and paid $4,500 for the repair. On my way back to Miami, I immediately got a warning that the car was out of oil. When I called, Amy told me to “just add oil until you can get back to us.”
I drove all the way back to Melbourne, where they took my car for only 30 minutes—no lift, no plates removed—just topped it off with oil and sent me off again. Two days later, it was leaking oil again! When I called back, they refused to take responsibility or offer further help.
I’ve since gone to another Porsche dealership for a second opinion. I’ve never dealt with a service department so careless and unwilling to make things right. Completely untrustworthy experience.
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