I'm not sure where to start. - mmason1130
I'm not sure where to start...after a great purchase experience on my 2023 MDX Type S, the first experience with the service department should alarm other buyers from this dealership. From their lack of communication, their inaccurate information, the 6 inch scratch they put on my car, the sap all over the car from the tree they parked it under, their false promises, and their lack of actually rectifying the paint defect on my 3 month old MDX. Then they refuse to give your their district managers contact info, but her name is Stephanie Barker, she isn't able to talk to the customers from the shops she covers. Now they've told me since she isn't able to have a conversation with me I need to contact Acura Customer Care. I'll oblige and discuss the disaster of a experience
I've had, as well as filing a BBB complaint, a complaint with the GA Attorney General, and reviews on various social media sites. It's unfortunate because my purchase experience with Keyur was great. Buyer beware and stay away from the service department, Hector and Alejandro are nice guys but inapt to manage a luxury dealership service department.
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