Honda Civic Lease - Sujith

We had been to several dealers in and around Rockford area for leasing of Honda Civic. Napleton Loves Park is definitely different than others, the response was very quick. The first meeting was to finalise the lease rate, it took 30mins. They were ready with all the required paperwork in the second visit, it took only an hour to get the lease done. Alex Maldonado was our sales representative, he honoured all his commitments and he exceeded the expectations in getting the lease done. Overall it was a great experience, we will visit once again this showroom for new purchase.

Absolute best customer service - ScottPhillipsPR

Every experience with Fletcher Jones Audi service epitomizes what customer service is all about. I was in and out in no time and treated like a valued customer. Josh and Dave were amazingly efficient, completely professional and a real pleasure to work with. Communications was spot-on, as well. I've been in a service business my entire adult career, and we could all take a lesson from these folks. Thanks so much! Scott Phillips

hard negotiations,but excelent results - Wally

I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really nice guy and very professional.He was very patient and spent a plenty of time with me and my wife to help and find the best car for us.Thank you Lucas.

Amazing service - jsaindon@cars.com

Absolutely love the staff here at Classic Orr in Texarkana. Very friendly people who are very knowledgeable about my automobile and my service needs. Daniel B. in the Service Dept. you are Awesome!!!!! Also spoke with Jerrah P. who is a very nice Salesperson.

Mitch Massaro - N.J.T.

I accompanied my daughter as she shopped for an Audi. Admittedly, there wasn’t much I could help with as, up to this point, I didn’t know much about Audi’s. We actually went in after seeing a vehicle she was interested in on the internet. We were really so fortunate to have Mitch as our dealer rep. He was very patient, explained everything we needed to know, and everything worked out great. Highly recommended.

Great Experience - Out of State Transaction - Comp10

Alex at Audi Exchange has been fantastic to deal with. This was my second vehicle purchase from him and would highly recommend Audi Exchange and Alex in particular. I purchased from out of state and they made the transaction seamless and transparent. They will remain my first choice for purchasing Audi vehicles or high end used vehicles.

Salesman woes - stldec1

I went looking for another salesperson but that salesperson didnt work at this particular dealership so this salesperson assured me that was fine he could sell me whatever vehicle I was looking for. I'm new to the Green dealerships and asked if he could help me with all cars with the Green name. Afrer I didn't qualify for the vehicle I wanted I asked about other cars within the Green name and he informed then that only the vehicles that where on his company shirt is what he can sell. I asked at the beginning of the encounter I went on to deal with him even after the mislead, only to be harassed,and lied to about an warranty for the vehicle I ended up getting. He explained it was an Warranty but when I came back to sign papers I asked what did the warranty cover he knew not the answer referred me to someone else to answer. so when I asked the someone else and it was no warranty but rather a matainece. I clearly stated I had to have warranty to buy this car.He was rude after I called him out on it poor customer service from the salesman Dealership itself was fine The Boss was kind and wanted to hear about my experience and did some compensation overall I will never use that sales person again.

Painless Purchase - bowl300

We usually dread the purchase process with dealerships. However I have to say working with Brayden Miller was very pleasant without the endless back and forth of the negotiation dance. We found Brayden to be both personable and professional in the handling of our purchase. I would definitely recommend you look Brayden Miller up when buying from Grossinger at the Bloomington-Normal Auto Mall.

great experience - great experience

I enjoyed the fact that no sale person harassed or pressure me into purchasing a vehicle from the dealership and was impressed with how knowledgeable my sale person was of the operation of the vehicles.

Good so far - Emma-Audi

We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) has been nothing but phenomenal in keeping me informed of progress, and makes no decision without checking with me. Note that I did not even purchase the vehicle from their dealership. Understandably, Audi is an expensive make to own and operate, but I have had very good experience through Kevin handling my vehicle.