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I bought my first Audi (CPO 2018 S5) in May. After a... - Randy Klein
I bought my first Audi (CPO 2018 S5) in May. After a quick 10K miles it was time for my first oil change so I made an appointment with the closest dealer (Audi of Hoffman Estates). The service rep on the phone was kind, helpful, and knowledgeable. I scheduled an appointment and showed up a little early and they whisked my car away to the service department. Shortly after sitting down with a cup of coffee in the comfortable waiting room, a gentleman came up and told me that the person I bought the car from had purchased Audi Care and that it transferred with the vehicle ownership and they were going to change the oil and complete the upcoming scheduled maintenance - at no cost to me! The service was completed and the car brought back washed and vacuumed. The gentleman from the service department assured me that my car was in excellent condition and said he’d see me in 10K miles and thanked me for my business. He’s right, I’ll be back.
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Eric Ponce xxxxing rocks!!! kept me up to speed through... - Francisco
Eric Ponce xxxxing rocks!!! kept me up to speed through the entire service visit! Was able to go above and beyond! I requested for the possibility of my vehicle being done before the end of the day, Ponce understood my urgency, he somehow made it happen!
I've purchased multiple cars from this dealership over... - NewCarBuyer
I've purchased multiple cars from this dealership over the years. They have always treated me well. John, my salesperson, gave me a great deal on my new car. I highly recommend this dealer.
Steven was very knowledgeable and helpful with any... - Ruarci
Steven was very knowledgeable and helpful with any questions or concerns I had. He made the process of buying my new car as simple as possible.
Gonzalo was very courteous and helpful in explaining my... - Uday
Gonzalo was very courteous and helpful in explaining my options. He was very competitive in closing the deal in a quick time. Daniel was very patient in explaining all the features of the vehicle.
I purchased a new Honda Passport from Mike Massaro at the... - mphill221
I purchased a new Honda Passport from Mike Massaro at the Napleton Dealership in Rockford. Mike has a thorough knowledge of Honda vehicles as well as technological expertise. No question was too small to answer. I found Mike to be most pleasant, professional and easy to work with. He make my buying experience easy and fun! Nothing but sheer excellence. 5 plus stars.
The best buying experience I've ever had. Josh VonLanken... - Tely2005
The best buying experience I've ever had. Josh VonLanken was extremely accommodating and knowledgeable. The sale went quicker than anticipated all because Josh was so efficient. Would highly recommend him to handle your next car buying experience.
Excellent customer service with competition beating deals! - Sam M
Great team with excellent customer service. I have previously owned BMW/Mercedes, and most recently Audi from another local dealer. The Audi Team at Orland Park got me a great deal (beating several other competitors in the area) in the exact vehicle I wanted, and made the process of trading my old vehicles seamless. While the process of buying or leasing a new car can often be confusing and painful, Peter Mangano's team provided straightforward, excellent service. It has been my most pleasant and efficient car experience to date, and they went above and beyond to get me what I needed. I am a loyal customer from now on!
......WARNING! This dealership is the epitome of :BAIT... - glako
......WARNING! This dealership is the epitome of :BAIT and SWITCH".......
#1. fake advertising...a good majority of their leased car " specials" do not exist. However,a more expensive option is definitely available.
#2. sales calls ,emails,and texts are endless and annoying . Do not give them your contact info.
#3. as I tried to finalize a purchase ,the sales manager admitted my car was a loaner with over 5000miles. However, the same car was available with no miles but for a much higher price.
I WILL NEVER CONSIDER BUYING FROM THIS DEALERSHIP AGAIN
My wife and I wanted an Audi 5... we owned a sports car... - landmliay
My wife and I wanted an Audi 5... we owned a sports car several years ago and we thought we'd check out Audi dealer in Bloomington.. We went to look but Brayden Miller did a great job of giving us a deal we could take. We leased it in November and loving it...but there are so many bells and whistles we're going to go back for another review. We couldn't be happier with our Audi.
Scheduled an on line appointment clearing detailing my... - Audi Guy
Scheduled an on line appointment clearing detailing my issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. Got the last loaner of the day, because they never scrolled down to the end of the description.
Had my car overnight and even gave permission for the Tech to take my car to his home and drive it under different conditions. AMAZINGLY, NOT ONE OF THE ISSUES I DESCRIBED could be replicated. BUT.... They did offer to charge me about $150 for a $29 air filter, $250 to remove and replace my brake fluid that even someplace like MIDAS does for $89 to $99. Claimed my brakes were bad and my air filter in need of replacement, when IRONICALLY, I just had my brakes done 3 months / 3 K miles earlier and Replaced the air filter myself.
IF I had done everything they said, it would have been over $3000, of which, NOT ONE OF THESE THINGS would have fixed the issued I BROUGHT THE CAR IN FOR.
I got about a 20 page print out of all my detailed listing of everything I said need attention, and what they wanted to fix, but NOWHERE DID IT SAY what was wrong or why they couldn't find the issues I brought it in for. NO TECH NOTES, NOTHING !!! Several Issues I asked to be looked at were never even looked at.
It's like a revolving door at that place with Service advisors. I'v had 3 AUDI's and was using them exclusively for service, but NO MORE. HELMUT & VITO'S right down the street is at least 1/2 the price on any service and they use all the same parts.
SO SAD !!!!!!
Master Certified Audi Brand Specialist
Financial Services Manager
Audi Hoffman Estates