If I could give more than 5 stars, I would! - TS
If I could give more than 5 stars, I would!
I called D Patrick Volkswagen after having an absolutely terrible experience at another dealer. (I had driven 2.5 hours to purchase a new vehicle only to arrive and find that the vehicle, VIN, price, and even interior color were not what I had been expecting.) Needless to say, by the time I called D Patrick Volkswagen, I was extremely apprehensive about driving another two hours to another dealership.
I explained the entire situation over the phone and told them that they had a vehicle I loved, but I needed to know everything was worked out before I made another long drive.
From that moment on, the experience could not have been better.
David was absolutely wonderful. He was kind, patient, straightforward, and understanding about why I was hesitant. They handled everything they could ahead of time, had my approval within about an hour, and made me feel completely comfortable making the drive.
When we arrived later that day, the exact vehicle I was expecting was there waiting for me. There were no surprises, no games, and no pressure. David took the time to explain the vehicle and its features, and the entire process was incredibly smooth.
The manager, Shannon, and the gentleman who handled our financing were also fantastic. Everyone we dealt with was professional, friendly, and made what had started as a horrible car-buying day end on an incredibly positive note.
This dealership earned our future business. We drove two hours to get there, and after this experience, I would gladly make that drive again. When it is time for another vehicle, D Patrick Volkswagen is where we will go!
Thank you, David, and everyone involved, for showing us what buying a vehicle SHOULD be like. You turned an awful experience into an exciting one, and we truly appreciate it! I love my new SUV!
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