Professional and Excellent Service - LovemyX5
The best car buying and service I've experienced. They are not pushy, very professional and the service is excellent. They have a customer for life!
Made buying a car easy - Paula in Brownsburg
I just bought a 2018 BMW X1 and I love it! Jeff Street was very helpful and took the time to go over every detail of the car. He also was able to find exactly what I was looking for. Great buying experience and knowledgeable sales person!
Highly recommend! - Anthony’s BMW
Not only is the car we bought awesome, but the customer service with everyone in the dealership was an A+. I would highly recommend this dealership.
"Vehicle Functions as Designed"--- Fixed or Not? - J.G.O.
I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and informed that the error was a "Fuel Consumption" error and it would require a soft ware update, of which my cost would be $159. I authorized the repair over the phone and shortly was called to note that the vehicle was repaired and ready for pick-up. Tuesday, after New Years, I went to pick up my car. The documentation reflected a complete repair with a total exceeding $300 ( oil change included) It was noted that the "vehicle functions as designed" after the software update was completed. I paid for the repair and went to get in my car and drive home . . . the check engine light was off . . . fuel gauge, still faulty.
I went back into the store to confirm this error is work, frustrated by a misaligned expectation given. I was then given back a loaner and assured that they would figure out the issue and fix it.
The following day I received a phone call, stating the "real" issue was a faulty fuel tank that needed to be replaced . . . totaling over $2,000. It is important to note that I was already informed that the vehicle was "functioning as designed" however, they had the audacity to ask me to pay this without acknowledgment of their error in work at all . . .
I declined the offer to donate $2,000 to their cause for a repair that had previously been "fixed" of which I then asked for a refund of the $159 of which I was unjustly charged for a repair that had not been completed....
I was informed that I would have been charged that either way . . . but was informed that they would be happy to fill my tank and delivery my vehicle to me for my inconvenience . . . See, the issue is not the $2,000 charge . . . it was the lack of validation of the original repair and the documented error that D-Patrick refused to to take ownership of. I do not believe that the customer is always right, but I do believe that a business should treat the customer with integrity, ethics and values befitting a sustainable trusting relationship. It doesn't matter what I can afford or what I can't---the value I place is in truth and respect. It was unfortunate to say the least.
OUTSTANDING CUSTOME SERVICE FOR THE 30 YEARS ! - Susan Poe
I HIGHLY recommend "Chris Harrington" from Defouw BMW. He went above and beyond to help me find what I wanted, because I had been looking high and low, everywhere. He looked for 2 months:( 2 days after Christmas, Chris texted and called and said come on in, I found you the vehicle that "You Want!" Chris is very professional and friendly! I bought my first vehicle from him 30 years ago and several others through out the years and Chris has always given "EXCEPTIONAL" Customer Service, He also worked with my daughter recently as well; After she wrecked her car(totaled) and was able to get her into car as well. So no matter the problem or situation, Chris always goes that EXTRA MILE, to help you, work with you and make sure you, "THE CUSTOMER" is Happy. You would be lucky enough to have Chris assist with your purchase.
Horrible service - Car
I went there for. A just oil change on y new vehile with a prior appointment and over phone they told me it will done less than hr and when i get there they asked me wait for 2 hrs without a loaner .
They dont explain over phone and treat u like nothing and service guy nick has attitute
I left a message with james waiting to hear from me
Just a request , we have many choice , pl treat our time valuable and when we buy luxury car and we deserve the dealership to value of our time .
Its a regular oilchange with a prior appointment