Easy buying experience - Brian81
Salesmen were friendly and informative. Not high pressure salesmen and we were able to enjoy our car buying experience. We will be buying from again!
Top Reviewed Specialists At This Dealership
Used Car Assistant Manager
Homar Rocks - Buick
Homar was great to work with he stay with us ever step of tge way. Awesome customer service he is a great asset to your team.
Overall really good experience - Trevor N
They were fair on the price of the vehicle I purchased, and fair with my trade-in’s value. Financing with them was very easy and the rate they were able to get me was competitive. Our sales person, Carson, helped us set up all the electronics in the vehicle, and made sure we were educated on the features.
Outside Sales Consultant
Amazing customer service!! - Tcazares36
My husband and I went in on a late Monday to look at a 2014 Chevy equinox we seen online! Justin who was the first and main one to help us was awesome. Very attentive, friendly and kind . Justin is pretty new to Dale Willey Automotive and had a little help from Chris who was also good! The closing day we met with pat who helped us close the deal and did the financial end and was also great! No disappointments! And everyone is ready to help! We couldn’t have picked a better place.
Happy in our new Buick - BUICK#1
Had a very good car buying experience the sales person Jeff Gomez extremely knowledgeable when it comes to car buying western motors is a great place
Great place to buy vehicle - curlyhope
I would definitely recommend Midway Motors. We didn't feel pressured to buy, they gave us time to think about it, as it's a big purchase. We were very pleased with their customer service. When we decided to get a new truck, we contacted Chad and told him what we were looking for. We set up appointment and was greeted as soon as we came in. During this process we worked with several employees, and they were all terrific! Chad made sure we new exactly how the electronics worked in truck and he went over everything with us. We were very pleased with this dealership.
Scheduled - Tony
Fast & Efficient. Fast because it took only 40 minutes, Efficient because everything needed got do. Also the personnel I deal with were very pleasant and attentive to my requests.
Buyer Beware - Buyer_Beware
Buyer Beware!!! This dealer sells used rental cars stating they are "One Owner". If you you want to buy a car from this dealership ask for all the previous owner names and information. Otherwise you will be getting a car that was used/abused hard as a rental car that they got at auction for much lower than you will pay. Wish I could list negative stars for a review. I am sure they will responded to this post indicating they are willing to help...they are not. I have been in contact with the dealership countless times since buying my vehicle, no luck getting my car returned of fixed. What more details, email me? I would be happy to give you pointers to deal with this location. In a word RUN...buy somewhere else, there are many dealers that would earn your money over this auto group.
The Best Experience I've Had Purchasing a New Car - Doris
I purchased my 2019 Buick Encore from the Kansas City, Kansas Randy Curnow Dealership. Nate was my salesman, and he was very personable, professional and most of all made me feel very comfortable. I did not feel pressured, and Nate did not try to make me purchase a car that I didn't want, nor did he try to get me to spend more money than I planned on spending. Now, I need to add that I am a female purchasing the car, and Nate showed me the same respect that I think he would have given a man purchasing a car. I hadn't had that experience at other dealerships when I purchased other new cars. I also want to add that when I talked to the finance department, they did not pressure me nor did they try to get me to spend money I didn't need or want to spend. This is the first time I have driven out of a dealership with a new car feeling really good about my experience and not worrying that I had been taken advantage of by the dealership. Nate called me later to thank me for purchasing a car and to let me know that if I had any questions, to please contact him. No other dealership has done that. I have started recommending KCK Randy Curnow and Nate to my friends.
Multiple Vehicles over 20 year period - Don231
We have driven approximately 40 miles to buy and receive service on our vehicles at this location over a 20 year period. Scott in Sales and John in service are exceptional to work with.
Great service as always - Buick
Our overall experience for both buying our vehicles and service of vehicles for almost 30 years has been 5 star. Highly recommend the entire staff.
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG... - howcantheysleep
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS.
I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT.
I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give.
SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on…
If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!!
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
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