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My husband and I had one of our best dealership... - ashleymwright15
My husband and I had one of our best dealership experiences at Olathe Toyota. Mostly due to the wonderful salesman, Carlos. He was very patient with us on our first trip to the dealership when we had our 8 month old daughter in tow who cried almost the whole time during our test drive. We also tested our various car seats and strollers to gauge how the car would grow with our family. Carlos was helpful at answering all of our questions. We appreciated how this dealership was open on Sunday’s- we were able to come back and close the deal sans child without having to rearrange work schedules, etc.
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Sales and Leasing Consultant
I won't mention any names as we are not trying to ruin... - ekfb5
I won't mention any names as we are not trying to ruin someone's livelihood, but our experience at Lewis Toyota in Topeka KS was terrible to say the least. Sales people were nice at first but became extremely pushy towards the end. They even almost ordered us the incorrect car until we corrected them on it TWICE. Prices were never clearly communicated and many things were hidden from us throughout our visit. There was absolutely no transparency at this dealer and things kept getting changed without us being informed. Honesty was another big issue for us with this specific dealership. When we started signing the documents, the VIN number on the documents was incorrect and they never made any attempt to correct this. Additionally, they also tried to get us to sign loan documentation and refused to give us our APR and monthly payment. At the end, we decided not to take the car they took their anger out on us, which was very unprofessional of them. Therefore we chose not to purchase from them and take our business elsewhere. Because of this experience we will not recommend family and friends to them and we will no longer take our car to Lewis Toyota for routine maintenance.
Excellent service, easy to schedule great to work with.... - KD
Excellent service, easy to schedule great to work with. Service is accomplished quickly and the service team keeps you informed of the progress and time.
We from atlanta and never had this type of hospital ,... - Leonardwilliams841
We from atlanta and never had this type of hospital , plenty drinks everything we needed to handled they took care off , give them a 10 +++++ ,,lol
Recently purchased a used truck and our salesperson... - Tim
Recently purchased a used truck and our salesperson Justice was very helpful and easy to work with! Justice helped get a few additional issues that needed attention on the truck fixed before we drove it off the lot.
Great Buying Experience - emmarettae
This was our first dealership experience and I'm so glad we chose this dealership to do business! We had originally gone down the road to the Ford dealership but the salesman there didn't listen to our needs and price range. We politely declined and decided to see what Clint Bowyer had to offer. David came out to greet us. He was very nice and listened to us, and didn't try to push a car on us we weren't interested in. Once we found a car and sat down to discuss the details, we understood why David's nickname is "Simple". Everything was straight-forward and honest, and he was very happy to answer any questions we had. I would definitely recommend this dealership!
Sterling Marco Oscar very good job help me change 2014... - Arnold Chacon
Sterling Marco Oscar very good job help me change 2014 highlander to 2019 Tacoma off road. Red and love it a lot. Very nice leather seats
Thank you so much service department.Twice your service... - topkspsych
Thank you so much service department.
Twice your service department have privided assistance to me. Both times they were kind and informative. The first time, I was traveling from my home in Topeka (in my Prius) to my father’s home in Grinnell. While driving a wind storm came up and made the molding on my roof to fly around. Your service department taped the molding down and gave me great ideas on how to self repair my car.
This week your service team again came to my rescue by providing assistance to me while again I was visiting my father. After driving my car to take my father to his doctor’s appointment my car would not start. I tried to find a local mechanic but no one knew how to work on hybrid cars. I called your dealership,, and again your service department provided assistance. After asking several questions, your technician determined that my battery was dead. He talked me through the steps to jump my car, and even helping me find the correct battery.
A big thanks goes out to your service personnel.
Excellent service as always. Quick efficient, they... - kimeokid
Excellent service as always. Quick efficient, they provide you with a precise detailed account of what needs to be done with your vehicle. The waiting area is comfortable and clean.
If I could leave a zero review I would. The sales manager... - Vsperling
If I could leave a zero review I would. The sales manager we worked with (Dillon) showed us how completely unimportant we were by not showing us the the time of day as soon as we walked out of that door. He promised he would call us the next day with a yes or no on approval and he completely dropped that ball. Some xxxxty sales person tried to justify it by saying we wouldn’t be approved unless we put $10,000 down (what do they know. Maybe we have 10k) and that’s probably why we didn’t get a call back. We wasted time and gas on this place. Will absolutely never consider them in the future.
Didn't ask them to wash my car! - Steve08
Quality Toyota Independence Kansas, here we go now update. They send my car out to Quality paints to have the scratch taken out. At first glance I thought they'd taken care of the problem. This morning when I go out to my car I realized that the spot where they scratch my car has not been taken care of! You think these guys from quality paint would cover your car so they wouldn't get splattered on the rest of your car,especially on black trim! Nobody takes pride in their work anymore! When I called quality Toyota this morning I was so mad I was shaking! The more I look at my car there is swirl marks from whoever was using a dirty mitt while they were washing my car! The thing is I never asked them to wash my car! So now I have this problem with them xxxxxxx my god is anybody professional anymore!
I HIGHLY RECOMMEND YOU DO NOT TAKE YOUR CAR TO CROWN... - Againsthieves
I HIGHLY RECOMMEND YOU DO NOT TAKE YOUR CAR TO CROWN TOYOTA, NOR BUY A TOYOTA. After I took my Prius engine was running rough, they felt they had properly addressed by getting me to agreed to an overpriced (expected) replacement of a part. Mechanic had not been sure this was the right move, but was his best shot. I had agreed to go that route as he sincerely said if that was not the fix he would make things right. Well, within five days, the engine ran rougher and in the same way, I took it back and mechanic tried to say he had fixed problem, that now I had a new a different symptom, completely unrelated. This was a laughable conclusion. Anyway, the proposed fix now was an engine install that had over 115,000 miles on it for $6k. Please, this is how the most deceptive and bilk-driven auto shops work. THIS DEALERSHIP RUINS THE TOYOTA NAME. I've convinced many not to go here for service, nor to buy a new car, and not even to buy a Toyota again. STAND UP: DON'T BUY TOYOTA
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.