On April 30, 2026, I noticed a voltage malfunction - hizkiasfikre
On April 30, 2026, I noticed a voltage malfunction warning on my 2017 Toyota Highlander, possibly related to the alternator or battery. I went to Olathe Toyota, my regular (home) dealership, and spoke with a service advisor. I explained everything in detail and showed him all the warning messages displayed on my vehicle’s screen.
He told me they were unable to fix my car at that time and offered to schedule an appointment for another day. I then asked him whether he believed the car was safe to drive, and he said yes. Hearing that gave me some confidence, so I agreed to schedule the appointment for a later date.
However, when I returned to my car, it would not start at all. Fortunately, a technician kindly helped me by charging the battery so I could get the car running again. Even after that, the same warning messages were still showing, indicating that the issue was serious and potentially unsafe to drive.
That technician then introduced me to another excellent service advisor, Adam White. After seeing the situation, Adam immediately recognized that it was not safe for me to drive the vehicle and made sure I did not leave in a dangerous condition.
I am writing this comment to express my sincere appreciation for Adam White’s professionalism and care. At the same time, I hope the first service advisor I spoke with will be more careful in handling situations like this in the future, as they directly affect customer safety.
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