I had my toyota in for Toyota Care oil change at 15,000 - Dave Z
I had my toyota in for Toyota Care oil change at 15,000 miles. After over an hour, they said it was done and handed me the printed inspection results, stating all tires were at 36 PSI, tread depth good, and brakes good. Upon entering the vehicle, the check tire pressure light was on and when I questioned the service advisor as to why they falsified the inspection, he just said they were busy and tech forgot to do it. When I further pressed the issue, stating he clearly signed off that tire pressure was a 36 PSI yet if he did that, it wouldnt have a light on, he just said he forgot and dismissed that his tech falsified documents....which make me worry they didnt actually do a full service they claimed they did and charged for. Brought this to service managers attention over a call and was told he would check camera and get back to me...which never happened. Toyota itself got involved and documented case, but they cant do anything to local dealer and dealer claims they reviewed cameras and apologized.
DO NOT TRUST THIS LOCATION!!!! If they cant be bothered to check tire pressure and would rather lie in documents than that...who knows what else they are or arent doing on your vehicle.
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