David is amazing!!! - Tiffany D.
We had a great experience with David at Herbert Town and Country!! Very friendly and professional. Very knowledgeable and experienced! Got us the best deal!! Will be back to use him for our next vehicle purchase!
Great! - John&kim
Everyone went above and beyound. Kelly was a awesome salesman. We will definitely go back when ready to make another purchase. They worked really hard to find the jeep we wanted.
Top Reviewed Specialists At This Dealership
Excellent - Shanquel77
I was sold a pre-owned certified lemon had it for 17 months always in the shop they bought it from me and put me in a new vehicle help me out a lot
Business Development Coordinator
Excellent service - Coreylsu21
My wife brought in her jeep for service and was helped by Audie Hebert. Audie was very polite to her and she told me she felt like he was honest and not treating her differently because she is a female. My wife has had anxiety bringing past vehicles for service because she felt like women are taken advantage of. Not this time. Thanks again Mr. Audie!
Exceptional & Quality Service! - hannahf
Extremely satisfied for the exceptional service I received from Sterling while my Jeep was undergoing warranty repairs. They were very helpful and informative throughout the entire process along with providing excellent customer service. Service Advisor, Heith Adams, went above and beyond to ensure that my Jeep was repaired and made me feel confident in choosing Sterling for the needed repairs. I would recommend Sterling to anyone and look forward to doing business with them in the future!
Best transaction ever! - kristarawlins
No pressure purchase! Friendly and knowledgeable staff. Love my Santa Fe! I've driven Toyotas for 20 years. I'm enjoying the change. Eddie is a rock star! We will be back!
Number one - Nan
Not just a great buying experience. Whenever I have brought my jeep in, for service or even a recall. Everyone I have dealt with, true professionals and putting customer first. Work done in a reasonable amount of time. Thank you More and everyone else.
Excellent Customer Service!! - Kaitlin318
Best car dealership I have ever been to. Stephanie was very sweet and worked hard to find the jeep I liked even. Everyone I dealt with up there was extremely helpful! I love my new jeep and it was a pleasure doing business with Stephanie!
Dealership refused to repair damage from shipping - indy
Part of our deal was to ship the vehicle I purchased to Indiana. Upon arrival the vehicle was damaged. The dealership has refused to pay for the damages. They offered only 50%. Why should I pay half of the damages??? At no time has the dealership management called or communicated with me or apologized for the damage or my inconvenience. All communication has been done through my salesperson, Gail, who is great by the way! I hope she switches to a good dealership and SOON!!!
Do not do business with the dealership!! The Sales Manager Chase and GM Chad will try to rip you off, as they did me!!!
Lied about financing - 2bdeceived
I was worried that my payments were out of our budget, so the agent who processed me, with his boss standing over his shoulders assuring we were getting a finance special, promised that their special financing going on at that time would mean my notes would automatically decrease by $150 after the first 6 payments. Wrote it on my final breakdown financing sheet. It was only after I called them to see why the payments didn’t decrease is when he denied it, and after combing through the hundred pieces of final sale documents he printed out, what do you know, it was not there. Chrysler finance said they dont even refinance their own car notes, so the agent couldn’t have promised it, another lie. Then launched a fake investigation into my claims of being frauded, only to say that I am free to go somewhere else to see if any other company would refinance the payments. Of course no one wanted to. Oh yeah, motor keeps locking up on the vehicle, and I’m still paying $752 a month for a piece of garbage. Two disabled, once a month income people, preyed on by Chrysler Dodge in New Orleans. My husband died in anguish over struggling to pay a note for a dependable car to get him to dialysis, and my to my doctor appointments. I hope they all live to regret their evil doing.
Body shop - Dan1212
Had work done on a ram. Everthing they did was shoddy. Loose bolts and trim. Would bring truck to different body shop next time. So there!!
bait and switch - jew22
Had found vehicle online and called several times to confirm availability. Had rep set appointment to meet with Sales Manager, go over vehicle and discuss pricing. Arrived at dealership at set time and had to wait 20 minutes to see manager. Was then informed that vehicle that I had initially asked about had been sold. Offered to bring similar vehicle from another dealership at a higher price and was very unapologetic about the whole affair. Wouldn't buy \a vehicle here if you paid me.
Very poor customer relations. Rate it NO stars..
Poor customer service - edilew999
I called to speak to someone in the service department about setting an appointment to repair my car. The receptionist put me on hold for 15 minutes and when she returned she told me that they were busy back there and to leave my number and they would call back. After two hrs. no call. I called back and was put on hold again for another 15 mins. only to be told the same thing. I did not receive a call at all. I had to have my car towed to another place for repairs. I will not be going back the service is terrible, I'll drive to another dealer to have my work done.
crooked dealership - FRUSTRATED
Mark dodge dealership has the WORST SERVICE DEPARTMENT!!!!!!!! Do research on this business as a wish i would have. I bought a vehicle with lots of problems, probally why previous owner returned it. Bottom line i made lots of phone calls and lots of trips to the service dept , i have my phone records and the BETTER BUSINESS BUREAU sent me copies of how many times truck has been in the shop for same issues REPEATEDLY !!!!!! Well last time year later, they kept putting my service appt off because of the hurricane harvey so when they found problems OUT OF WARRANTY but they couldnt find the problems during the warranty!!!!!!
Shopped for Chrysler 200 Limited online. Found three to... - acasinofriend
Shopped for Chrysler 200 Limited online. Found three to look at. First one was in Mississippi, where we live. Second was in Alabama. Third and final was at Bergeron. We did not want to settle. We found MORE than we were looking for!!!
service - schuyler judice
Well let's start with the first time my jeep was worked on here I was told it would take 4 hrs. I called through out the day checking on it. With them telling me they haven't started working on it. When my appointment was at 730 am. Well to sum it up I ended up not having a vehicle for two days. Because of the lack of planning. So I thought it was just a xxxxx. The second time, Had some parts ordered for some warranty work. And I made the appointment at 730 again on a Friday. I call them at 230 to find out what's taking so long. And they tell me once again they haven't started working on it. This is a huge problem when someone needs their vehicles. Especially when told will take a couple of hours. Poor management.
Gettin hooked up in the hills! - dreedjr
What a satisfying experience. The people were super nice, and the price was unbeatable. Never again will I shop around for a vehicle. If you live in Baton Rouge, or the surrounding area, make the call and make the drive. You'll be glad you did.
Poor Sales Manager Relations - Customer
This is by far the worse car buying experience that I have had. Sales manager was very condescending. He treated us like we were dumb as rock and he was a genius. He was offering us 30% of the blue book value of the trade and trying to sell us a 2 model year old vehicle at the current model year prices without negotiations. He finally said that he can sell that vehicle anytime and did not care to do the business. I requested to speak to a manager above him but non was forth coming. I do not know if my request was ignored or if it was not relayed. either way I will never be doing business with them again and I urge any potential customers to do the same unless you want to be treated as though you are dumb as can be.
Hebert's Town and Country Chrysler Dodge Jeep RAM