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Great customer service and very knowledgeable. As a... - LMN
Great customer service and very knowledgeable. As a woman it’s important to feel like I’m being respected as a consumer and not forced to purchase services I don’t need. I went for an oil change and got an oil change plus some guidance on maintenance schedules and how to plan care for my vehicle. I will be back!
Top Reviewed Service Specialists At This Dealership
I know some people are leery of dealership service but... - gturch1
I know some people are leery of dealership service but not this family. We have received excellent service from Joe, Tom and also Kyle in the auto body shop. Always friendly and most important, truthful and fair. Been purchasing our vehicles from Sullivan Bros. for years.
Service advisor Phi Phi Hoang professional, efficient,... - ruth_silva
Service advisor Phi Phi Hoang professional, efficient, addressing all questions and concerns. A definite asset to Kelly Nissan of Woburn. Great service and a courteous staff.
Michael is the consummate professional. He knows his job... - Bronco
Michael is the consummate professional. He knows his job and does it well. He is patient and extremely polite. He always takes the time to answer questions and alleviate concerns. He is an absolute pleasure to deal.
Fast (had my vehicle back within an hour), friendly... - costado
Fast (had my vehicle back within an hour), friendly (explained what was going on with the vehicle) and the price was good. Thank you 😊 My salesman, Josh, has been so helpful since I bought my vehicle! Always willing to help me with my concerns. Thank you Josh😊
Express Serv. Advisor
Nick in service was very accommodating when I brought my... - Lil deuce coupe
Nick in service was very accommodating when I brought my Rogue in For Service. Jason in sales made sure to explain the maintenance schedule during delivery.
The service team did a great job on my detail. Murdoch... - Nmspada
The service team did a great job on my detail. Murdoch has been diligent about trying to get my car play working again and to figure out if it’s an Apple issue. Everyone is always very friendly and willing to resolve any issues.
Amazing customer service. Listened to what I needed fixed... - mlheller11
Amazing customer service. Listened to what I needed fixed only what I requested and got it done quickly considering the covid19 crisis. I’ll be returning for future repairs.
Had a few issues with my new Murano. But. Bryan went... - Radu D
Had a few issues with my new Murano. But. Bryan went above and beyond to make sure everything was taken care of..... great service advisor great customer service Attention to detail is also very good .... thank you for all your help
Had an appointment for repair of one tire. It took 1 1/2... - Gm
Had an appointment for repair of one tire. It took 1 1/2 hours. Way too long a wait for a short job. Job job job.
Fool me twice, shame on me - carbuyer_cynic
On one service visit, the tech neglected to put the brake fluid reservoir cap back on after changing the fluid. The ride home was fun as brake fluid splashed all over the hot engine bay, causing a very strong burning smell. Fortunately I recognized the problem and was able to take care of it without having to go back to the dealership.
I spoke with a service advisor, who was very apologetic and offered me two free oil changes to help make up for the mishap. I decided to give them another shot and went in for an oil change and tire rotation, which appeared to be fine when I left the dealership. Unfortunately, last week I found out the hard way that the tech had over torqued the lug nuts so much that I stripped two of them and broke the adapter for my breaker bar trying to get them off.
Needless to say, I will be taking my car elsewhere for service next time.
Boch Nissan is great.Derek is a wonderful mechanic, he... - smcmaugh1
Boch Nissan is great.Derek is a wonderful mechanic, he has been great with rouge we bought I love it.I just got an oil change,and are always polite and knowledgeable.
Destroyed our transfer case while replacing transmission - Shawn martin
Brought our rogue in at 93 k miles junk transmission..replaced for free and on list of fixes they stated brakes, bearing .exhaust leak....picked up days later with new transmission...got home thing was leaking like a xxxxxxx fir days...called back they said we told you about leaking transfer case we forgot to put on print out sorry human error...no way I said...there wasn't a drop on my driveway I had just installed
..they said we told you.they lied..they ruined it and wont cover it..we are filing in small claims as of right now and writing bad reviews on every site we can...ruined our car...never buy a Nissan again
Excellent Service Center - Michael Adams
I brought my new car in for warranty service because the Dealership I originally bought it from in Raynham was absolutely horrible. I received a warm professional welcome from Mike O. the Service Advisor. A quick look around the shop and I realized I could eat off the floor here. My work was performed immediately by true honest professionals. I have been to many dealers in my life and I have never ever had such a positive experience. They have earned a new customer. I will always return here for service. The shuttle service driver was really a fun guy with good stories. I really feel at home here and hope anyone reading this will follow my lead on this dealership.
Diligence - Mr.C.
A good team ! Worked through a tough diagnosis. Heating system for some reason went on the fritz. It was blowing and the air would not heat up. 50K mileage stuff happens. These guys put the man Palelei on the job. Confirmed controls unresponsive and new control assemblies order for conditioner and navigation. Have to love technology and how these components intertwine. Long lead time from factory parts. These guys set us up in a great loaner and followed up. December 11th to January 4th they persisted and kept me informed as I came to pick up the vehicle. The diagnosis was correct yet a symptom remained. They brought me right back and reviewed and suggested another go at the issue. Sure enough a core had let go and they moved to bring one in from factory parts. I know these guys are good stuff happens and Palelei wanted back at it. Expediting the core and keep us in the same loaner they resolved the issue. Did I mention these guys even cleaned the roof drains and AC drains. Someone went overboard and detailed the car. Thanks, we are confident they will persist with diligence and expect nothing less
My experience with Renee Yanke at this dealership was... - Skhamilton60
My experience with Renee Yanke at this dealership was wonderful. I was looking for something very specific. She worked at trying to find it or something that would be comparable. She took pictures of interiors to give me perspectives on visibility. She went above and beyond. She kept in touch with me. She wasn’t pushy and listened to what I needed and wanted. While I did find my vehicle elsewhere ( very difficult to find) I highly recommend Renee because of her diligence and service.
IN December 2020 brought my 2018 Nissan Rogue to Both... - escafi
IN December 2020 brought my 2018 Nissan Rogue to Both Nissan because my car Battery died and give me an invalid key warning and would not start. I brought it to the Dealer "Boch Nissan" in Norwood Mass. To my Surprise they told me that I had the wrong key for the Car and they Belong to a Nissan Maxima. "How the xxxx that Happen" I Asked, Well from there things got to xxxx.They have been telling me that the Keys that I have been using for 2 years never worked in my car and I probably switched them at some point AND I HAVE TO PAY 300$ FOR A NEW KEY. THIS IS THE MOST RIDICULOUS THING THAT EVER HAPPEN TO ME.
EXPERIENCE WAS HORRIBLE, THE PERSON ON THE CALLS TRIED TO CONVINCE ME THAT I HAD THE WRONG KEY AND I NEVER USE THEM TO START THE CAR WHILE I TOLD THEM THAT I USED THE SAME KEYS MY WIFE AND I FOR 2 YEARS. the people are just scammers, from the day that I bought the vehicle they gave me wrong keys and they don't wont to fix there mistake. the worst Experience I have in my entire adulthood. I knows dealers are scammers but at BOCH NISSAN THEY NEED TO BE LOCKED UP FOR FRAUD.
Disappointed - Me
Three years ago, I purchased my vehicle at a Nissan dealership in Manchester, NH. With my lease up, I decided to return the car, and Nissan Corporation verified that I could return the car to any Nissan dealership, which was important to me since I had since moved to Massachusetts and wanted to find a local dealer. On April 1, 2019 Commonwealth Motors in Lawrence responded to my phone call and assured me that I could return the car to them on April 3, 2019 - but that I needed to call ahead of time to make sure that there was room on the lot. What a reasonable request, I thought.
I had my car inspected by Alliance on April 3, 2019 and called Commonwealth Motors in Lawrence that same day ?at 10:18AM? to verify that they had room on the lot. The friendly gentleman who answered my call told me that I would be all set if I came in before 5p. Great! How easy! ?At 11:15AM? I arrived at Commonwealth Motors in Lawrence, on the Nissan side. I was greeted in the showroom by Michael Sullivan who was willing to assist me. He was then called over to a desk and from what I was told, instructed that he was not to accept my car.
At this point, the sales manager, Marshall Daniels, stepped in. I explained that I had called Nissan Corp multiple times, and they said I could return the lease to any Nissan dealership, and that I had also called Commonwealth Motors twice, once within the hour, and they told me to come in to turn in the vehicle. Mr. Daniels stated, "We do not take leases that were not purchased from our dealership. That has been our policy for eight years."
I asked to speak with the manager, and Mr. Daniels responded that he was the manager. I then asked to speak with the person he reports into, and his response was, "I don't report to anyone." He then told me that he would get someone else who would just tell me the same thing. Next, the financial director, Bobby Barry came out to confirm that Commonwealth Motors does not take leases that were not purchased from them. Again, I explained my situation and the direction that I received, but they were still unwilling to help me. When I suggested that I was going to call Nissan Corp., Mr. Daniels replied, "Go ahead and call them. We don't have room on our lot," despite being told just 45 minutes earlier that there was room on the lot.
I am absolutely disgusted with the way I was treated as a customer and as a human being. I have left a voicemail with Mr. Daher and his son, and am waiting for a call back. I have also submitted an official complaint with these specifics to Nissan Corp. The lack of customer service, lack of professional courtesy, and the ungrateful attitude of someone like Mr. Daniels is shocking to me. I will never do business with Commonwealth Motors again, and the friends and family in my massive network will not either.
Update: on April 4, I called the Honda side of commonwealth asking if i could return my lease that was purchased in NH. I was told by Glory that yes i could in fact return my lease and then i explained what occurred the previous day and she transferred my call to a gentlemen named Lamar. Lamar claimed i could not return my lease at commonwealth after once again being instructed that i could. He repeated my phone number back to me and assured me someone would get back to me. Today April 11 and NO-ONE has reached out.
Now it does not come as a surprise to me that Commonwealth Motors receives so many single star reviews, with the owner seemingly pointing the finger at the customer. Shameful and disgusting. You deserve to lose my business.
I fall of out love with Bertera Nissan from Auburn. They... - FMC
I fall of out love with Bertera Nissan from Auburn. They didn’t appreciate my 4 years of loyalty or their service guarantee promise. My vehicle got service 4 or more times between February to August 2020 for the same reason causing me to pay thousands to them in repairs for the same issue instead, once I started complaining to the General Manager I was told to take my business elsewhere. The service manager discriminated against me and use profane language and racial slurs. I wish someone could reviewed their security cameras to see how bad I was treated. And yes I took my vehicle to somewhere else and was permanently fixed.
Gross Misdiagnosis - CVT-Flush
Car running great but Check Engine light came on dash around 63k miles. Stopped at Autozone (free code check) and they said it was code p1740, but wasn't sure what was wrong and to check with dealer. Went to dealer, showed them the code, expecting to hear it was a sensor or something minor. They immediately said (pretty matter of factly) it was a "jabber?" code and I needed a new transmission. With no empathy, they bluntly said it would cost around $4 thousand to fix and just stood there. No "sorry this happened, we'll see what we can do..". I was floored. I told them I was only 3k beyond 60k powertrain warranty, and they said there was nothing they could do. Since the car ran fine I drove it out of there to a mechanic friend. He told me the CVT transmissions fluid was low. He flushed it and put in new fluid. Reset code. Driven 4,000 miles since with no problems. $180 vs. $4,000.
Prior to servicing my vehicle I spoke with Craig Wetzel... - scottb959
Prior to servicing my vehicle I spoke with Craig Wetzel (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion I asked if the service dept deals with third party extended service contract providers (I have a extended vehicle service contract through CarChex) and he said yes. I had been using AutoFair Nissan in Chelmsford and they had previously dealt with my CarChex in regards to a covered repair.
On my most recent oil change, tire rotation, multi-point vehicle inspection (Friday 10/9) I was informed that I needed a drivers side inner tie rod. I informed the service tech that I had an extended service contract and that it was a covered repair. I asked him (Rambo) if they would contact CarChex and start the claim process, I was informed that the dealership "does not" deal with third party extended service contract providers unless I purchased the contract through them.
I sent Craig W an email regarding my concern and never received a reply. So either their is a misunderstanding or Craig flat out lied to me to gain a customer. Very disappointed.
On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m
On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO... - RECONSIDER
I WENT TO ELITE AUTO SALES IN ABINGTON,MA ON 8/15/08 TO SIGN OFF ON SOME PAPERWORK ON A MATTER THAT WAS ALREADY SETTLED WITH THE OWNER. WHEN I WENT IN I WAS TREATED WITH THE UTMOST DISRESPECT. THE SALESMAN THERE PROCEEDED TO SWEAR AND USE VERY STRONG VULGER LANGUAGE TOWARDS ME IN FRONT OF MY YOUNG DAUGHTER. I AM A MARRIED MOTHER OF THREE AND I HAVE NEVER BEEN SPOKEN TO LIKE THAT IN MY LIFE. IF THESE ARE THE KIND OF EMPLOYEES THAT ELITE AUTO EMPLOYS THAT SAYS A LOT ABOUT THEM. I WOULD STRONGLY RECONSIDER GOING ELSEWHERE.
Curry Nissan Chicopee