I seldom write reviews, but when the quality of service - Dan
I seldom write reviews, but when the quality of service exceeds my expectations to the degree my recent experience at Jim Ternary Chevrolet did I have to! My wife and I had done all the research for a brand and model that would meet our needs for dependability, reliability, and reasonable price. We went to Jim Trenary’s in O’Fallon, Missouri, to look at our top two choices and met Brett Wilkinson, one of the new car sales consultants. Brett showed us our top choice which was in the showroom, gave us a chance to start looking at it while he went to get the keys, and when we said it wouldn’t be a good fit for me accepted that and took us outside to look at our second choice. I was impressed by his approach – no tales about how great a salesperson he was, nothing about getting the best price for us, no mention of how all his customers “loved” him like I have experienced with other car sales reps – just a low-key, assured confidence you would expect from someone who knew his job, knew his product, and wanted to ensure it fit our needs. The inspection of the Equinox LT and the subsequent test drive were informative as Brett pointed out features, answered questions, and offered meaningful suggestions. Our decision to purchase shifted from the one we test drove to another one – Brett didn’t miss a beat. When I put off the decision to buy, Brett didn’t move to a hard sell. He gave me the necessary room I needed. Every appointment we made was kept by him. He guided us through the purchase process as a friend would have. Throughout the four days of our interaction (by our choice), Brett treated us personably and professionally, like we were the only people he was working with and our getting the right car for us was the only thing he was interested in. No pressure - only genuine concern and direct, knowledgeable answers to our questions. After the sale, he took care of the prep and went over all the finer points of registering for the GM-provided programs and he has stayed in contact since we left to ensure everything is working out for us. I highly recommend Brett if you are looking for a terrific, experienced salesperson who will give straight advice, direct factual answers to your questions, and meaningful follow-up after the sale. As an aside, the entire experience at Jim Trenary’s was enjoyable. The staff we interacted with were very friendly and seemed to really enjoy what they did. Although our time with Gabe Anderson (the Business Manager), was brief, he made us feel welcome. He was clear in his explanation of the papers we needed to sign, and (without pressure) actually succeeded in getting me to agree to an extended warranty – something I rarely do ;)
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