I would never recommend this business to anyone. The... - hp
I would never recommend this business to anyone. The salesman who I dealt with is a liar and should be fired. Due to being mislead, my credit score was negatively impacted.
I parked at the lot and within ten seconds was approached by a salesman who asked me to come inside to help me find what I am looking for. I told him immediately that I was not looking to buy and that was instead trying to look at different models. I told him my general wants and my financial requirements. He shows me a vehicle that is far over my maximum, by about 40%. I tell him that I don't even want to take it on the highway and that I want to look at different vehicles because the car was too expensive. He tells me we can look at others but asks if I want to get the trade in value on my car, which I agree to. Instead of showing me new vehicles, he tried to talk me into financing the car that I did not want. He asks if he can check my credit, and tells me that it won't be a hard inquiry (This is a lie, and I wouldn't have agreed if I knew). He did not show me my trade in value until showing me loan options, at which point I reiterated that the vehicle was outside of my price range and I would not purchase it. After I realized that I was not going to be shown any other vehicles, I told him that I was going to leave and he said "Please, let me try one last thing" and returned with the Finance Officer. I declined the offer proposed and left.
A few days later, I get an email from one of my credit monitoring dashboard that stated that I had a hard inquiry from Reliable Chevrolet. I call their finance office to find out that the new salesman claimed that I was saying that I "wanted to buy that car today". Not only did the salesman lie to me, but his coworkers as well, assuming that the employee on the phone was being truthful. I was told that the salesman would be talked to, but not punished. I was also told that they would do nothing to remove the hard credit inquiry that I was misled into signing.
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