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Cathy & Tom - jeep guy 123
We never hesitate returning to Bonneville and Son to purchase a vehicle, whether it’s new or preowned. Our salesman Rick Ouelette never lets us down. He is a pleasure to work with. He always follows up, listens to our needs and works hard to get us a good deal. He is very patient and never makes us feel pressured into making a decision, which is one of the biggest reasons we keep going back to him and Bonneville. This is a family owned dealership and their pride shines through in everything they do. Mr B is very involved in everything that goes on and is often at the front desk. He is very approachable and willing to listen to any concerns or just to engage in casual conversation.
We tell many of our friends, family and coworkers why we enjoy buying vehicles from Bonneville and Son.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Overall Really Amazing - HamadINNH2019
Once I stepped into the dealership the agent Fred knew exactly what I was looking for and helped me get it without any compromises then we went on a test drive before coming to finalize the deal which was even an easier process through their accountant Jessica, so honestly after all it was really an amazing experience that couldn’t go any better!
Hamad originally from Kuwait
Great Experience! - DDNH
The short version... If you want honest (don’t think I have ever used that word about a dealer), and knowledgeable folks to work head to Milford and see for yourself. Make sure you ask for Clayton Bogus or Brian Young.
Recently worked with Clayton Bogus, Account Manager and Brian Young, Sales Manager. I Spoke with Brain over the phone and drove down to meet with him, not even knowing he was the Sales Manger. He answer every question I asked and then some. He referred me to Clayton who showed me the vehicles I was interested in, pros and cons of each and answered every question I had. Then we started working with Brian, which vehicles had the best incentives, lease programs etc. Next it came down to the dreaded negotiating of going back and forth from Clayton to Brian. NOPE. Clayton and I stood at the counter with Brian and had an honest open conversation about Vehicle price, leasing options, and what was in the best interest for me and my family. I didn’t even buy a vehicle that day. After shopping around for a month, exchanging countless emails with Brian and text messages with Clayton, and even recruiting professional help.Their pricing and customer service could not be beat. I didn’t get a great “deal”, I got a great price, great customer service, and honest information. Go see for yourself drive the extra five minutes out of the city and at least compare Contemporary Jeep to everyone else.
Thank you for all your help Clayton and Brian!
Great experience working with Jason Robinson - TS&JS
In the past 4 months, my husband and I have traded 2 vehicles with Jason Robinson. Jason thoroughly explained the Lease Program as we are new to leasing. Jason is very knowledgeable and personable. He made sure to show and explain all the options in our new vehicles. He even took the time to help us set up our phones with the hands--free systems in our vehicles. Jason was an absolute pleasure to work with. We would definitely recommend him to anyone who may be in the market for a new vehicle.
Terrie and John Salvato
From bad to better - erinpotter25
As a customer continuously for about 2 months in the service department I was at my witts end. The aggressive deal I was offered was the only thing that kept me in the door. Dennis is amazing and I appreciate working with a salesman who I have done business with before. The level of respect I received really went a long way
Incredible! - Lace611
Want a purchase experience you're comfortable and confident in? Michael Maroules is the person for you. At Crest Michael took great care and showed immense respect during my latest purchase. He and his team are not afraid to work for their customers and he genuinely created the best experience possible. I couldn't think of purchasing through anyone else again.
EXCEPTIONAL SERVICE - GRATEFUL
You should have your car serviced here, for anything and everything. The service is absolutely exceptional, the prices are extremely fair, the men and women that work here are kind and know what they are talking about.
We were driving up from New York to Stowe when our car completely broke down. The towing company/repair shop the car initially landed at said my car would need an entirely new engine. I can only say it was a miracle that brought our car to Jay and his team at Lambert Auto for a second opinion. Jay reviewed the car and said he would be able to replace a few parts and get the car working again – for literally 1/10th of the price. His colleague Stephanie worked relentlessly with our (terrible) warranty company on our behalf. Everyone was extremely responsive to us, empathetic and hard working.
Jay went ABOVE AND BEYOND for us. He not only correctly diagnosed and fixed our car quickly but went the extra mile. The only train we could catch up from NY got in at 6pm on a Saturday – two hours after closing time. Jay met us at the train station with the car and explained everything to us again in person.
Without going too much into the details, we put ourselves in a bad spot when we made a stupid mistake with the car later that night. On 8pm on a Saturday Jay answered our call and helped us, out of the kindness of his heart, way after working hours.
Jay and the team at Lambert Auto are kind, incredibly trustworthy, reliable, they will not rip you off and they know exactly what they’re doing. We would highly recommend working with Jay and Stephanie to have your car serviced – anything from an oil change to serious maintenance work or repair. You can trust this team 100%. If and when we are in that area of Vermont/New Hampshire again we will come back just for an oil change and to thank them again– I never want to have my car serviced any where else. This service and knowledge is truly unparalleled. Do yourself a favor and get your car serviced here!!
Never treated so well at a dealership - Roadkill611
Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no extended warranty. They fixed the vehicle and charged me $500 deductible and called it a goodwill repair. I didn’t even ask them, they offered this to me as an option. Never have I been treated so well at a dealership. In doing this they have retained a lifelong customer.
Best Dealer Experience in a long time. - George
Ann McGinn, our sales person, was very professional, knowledgeable and helpful in our search for the right Chrysler Pacifica for us. There was no "hard sell" just very fair and comfortable negotiation.
It has been a real pleasure dealing with Tri-City CDJR. We would do it again in a heart beat.
Their service department is terrific as represented by Michael Caton, Service Advisor, who answered every one of our technical questions without hesitation.
Thank you for a memorable experience.
Joanne and George McCarthy
2017 Challeger Scat pack shaker - ShakerMark$
Well had started off using the internet to see the price of the vehicle. Worked with Andy who did everything BUT tell me the price! Ended up going, they still sell cars by the old model way...you deal with a sales person who really can’t do much, this leads to the manager who turns around and gets his info from the man in the office. Long story short, something that really should only take a couple hours took well over 6hours.
Did I feel I got a good deal nope not really but you never really do.
Excellent sales man - Jenne134
I had the pleasure of meeting with Donnie this morning and found him very personable and knowledgeable about the cars on the lot. I will recommend him and Keene Chrysler to my friends and family.
They lied about my towing weight - Freddymac
bought new truck to tow a new toy hauler
needed tow weight over 1200LB told 3 time tow weight 12,340 tows only 11,600
New vehicle - Travelnurse
Bought a new Jeep Renegade and my expectations was exceptional! My Salesman was direct and it was the easiest and quickest experience I've ever had with purchasing a new car! Thanks
Quick appointment, fixed my van as soon as the parts came in - CBOOTH60
Small town dealership, bought my van some where else, every time I took it they said they would have to send it to Chrysler dealership to be fixed. Skipped the middle man, got seen the same day., instead of weeks. My van was fixed in days not weeks as soon as the parts were in. Great service. It would be nice though if they could wash it after!
Horrible service department - CAP
I’m only giving them a 1 because I can’t give them anything less. While the buying experience was OK, the Allen Mello service department is by far the worst I’ve ever dealt with. From the time we bought our brand new Jeep Grand Cherokee Overland, the Mello service department has been nothing but problems for us. They’ve lost paperwork related to one of our service visits. They were unable to find in their system one of four free oil changes from the manufacturer that were part of the original deal. Most recently, in January, we took the Jeep to them for a paint bubble that had developed on the front of the hood, just under the Jeep emblem. My wife met with them and a service rep named Jake took about a dozen or so pictures of the hood from various angles. He said he’d call back in 7 to 10 days to let her know what the next step was. My wife is an accountant and that is a busy time of year for her. Assuming they Jake would call, she forgot all about it until late April when I remembered and asked her if Jake had ever returned her call. He hadn’t so I called and spoke to Jake again. Jake told me I needed to bring the vehicle in to take pictures of the hood and when I asked him what happened to the pictures he already took, he refused to answer. He just kept repeating that I needed to bring the vehicle in to have pictures taken. A few days later I arrived at the service department and waited to speak to Jake, who proceeded to take about 15 or so more pictures of the hood. He then insinuated that my wife must have wrecked the vehicle since there appeared to be clearcoat bubbles along the bottom edge of the hood. The vehicle has never been in any kind accident and I told Jake that, also stating that if the hood had been repainted it had to have been before we bought the vehicle from them. However, he once again said he was going to submit the pictures to the body shop and would contact me once he had some news. After some back and forth about the previous pictures, he finally admitted that the first pictures were lost (why couldn’t he have said that sooner?). I asked him when we could expect a call and he said 7 to 10 days. I asked him what I should do if I don’t hear from him in 7 to 10 days and he replied that I should call the service department. I let 15 days go by with no word from Jake. I called and he wasn’t available so I left a message to call me. No return call. Called again, Jake wasn’t available, left a message, no return call.
Finally, out of frustration, I called FCA headquarters who called the dealer with me on the line. Initially Jake said he remembered the case, but it became clear after a few moments that he had no idea who I was or what I was talking about, and when he looked in their system there were apparently no notes or pictures and he told me I was going to have to bring the vehicle in to have them take pictures of the hood. By this point I was a little ticked off, but I stayed calm on the phone since the FCA rep was on the line. I reminded Jake that we’d already been to the dealership twice to have pictures taken and I wasn’t going to waste my time doing it again. Jake then claimed to have found the pictures and stated he would submit them to the body shop and I should hear from him in about 7 to 10 days. The FCA rep was listening the entire time and taking notes. I mentioned that this was the third time we heard “7 to 10 days” and that it was unacceptable. I told Jake I expected an answer sooner than that, and I expected him to follow through with a call this time. He assured me he would call as soon as he heard something. After Jake hung up, I spoke to the FCA rep for a few more minutes and she told me to call back if I didn’t hear from them by Monday COB. Jake did call later that day and left a message saying he had no news to report and the he would call again on Monday with an update. Monday came and went with no call, and we still didn’t hear from them on Tuesday so on Tuesday afternoon I called FCA again, who appointed a Jeep case manager to this issue and I filed a formal complaint. They contacted the Mello service department and found out they lost the pictures again. FCA is working to get the vehicle notes (if any are available) and are referring us to another dealership to correct his issue. In the meantime, I can only say that after this experience, Frankly I wouldn’t trust the Mello service department to work on my bicycle.
Don’t go to dodge Chrysler - Rodawg07
I dealt with John mckillop and got totally screwed he ran my credit 4 times at 4 different loan companies and lied about the payment amount. it wasn’t until after my credit was ran And found out the amount was way out of my budget. Which then put a lot of hard inquiries on my credit which knocked me down a class and made it harder to get the deal I wanted. That’s Berlin city for ya! You all need a car call crosstown motors in Littleton nh and ask for Steve Northrop he will treat you right.
Wouldn't honor previous deal after credit was pulled TWICE - reggie11
Had a deal worked up on a Ram 1500 but wasn't able to test drive the truck until the following week. Drove the truck and had a deal in place so I submitted a credit app and then when I verified the deal one last time they said part of the deal was not included anymore (making my last lease payment on my current car). Said that was a one day offer to get me to buy the truck last week (same month though) and they wouldn't honor it. This was done after they pulled my credit so the deal fell through.
They also pulled my credit TWICE. I have Tier 1 credit so there was no need to pull my credit twice. So now I have two hard inquires on my report on the same day for a deal that fell through because they wouldn't honor part of the deal from the previous week... Not happy at all
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
In New Hampshire
Bonneville and Son Chrysler Dodge Jeep Ram