19 New Hampshire Jeep Dealers
Second truck purchase dealing with Josh Lawrence. - anderson24cj
Second truck purchase dealing with Josh Lawrence. Understands customer focus and I feel Bonnevile & Sons holds to the Listed Invoice Price. Was disappointed in trade value offered for first Ram purchased but ultimately it didn't matter as new Ram was a cash purchase.
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The team at Bournival Jeep exceeded my expectations. - btucci8877
The team at Bournival Jeep exceeded my expectations. I had been all over the seacoast of Maine and New Hampshire in search of a 4xe. Bournival had one in stock and priced right. I highly recommend Bournival Jeep to anyone in the market for a new Jeep. Will definitely be apart of the Bournival family for years to come.
A big thank you to Tim and Dustin! - Heather.starkey1964
A big thank you to Tim and Dustin! Buying a new car isn’t fun to me (going back to making payments, ugh) but it is a necessity and you have made it painless and I appreciate all you have done to make it happen. Thanks again!
I purchased my Honda HRV from here back in February. A... - annie.noyeshyde
I purchased my Honda HRV from here back in February. A week later I was having issues with it starting and finally after THREE trips to a Honda dealership they were able to figure out what was wrong and fix the issue, which Keyauto very kindly took care of. The only other issue for me is the car didn’t have a new sticker on it; when I asked if they could put a new one on I had the choice of going to their sister dealership in York. I live in Maine so I chose to do that because I was told they also check emissions so I wouldn’t have an issue. After making the appointment and driving an hour there for my new inspection sticker, I was told they could not do it because they aren’t equipped to check for emissions testing! A bit frustrated with the misinformation, I would’ve just saved my time and had them put one on before driving off the lot.
But overall, my initial experience of going in and purchasing my vehicle was great. Aristedes was super friendly and helpful with all my questions!
I've used them a couple of times. - Jasmine
I've used them a couple of times. There isn't a long wait for an appointment and they get things done on time or even early. They seem honest and don't pressure me for unneeded or premature work.
everyone was phenomenal! - caeleymccarthy
everyone was phenomenal!! they valued me as a customer and a person. i am so happy with my purchase. everyone was so kind and genuinely happy for me. it made my first car purchase enjoyable:)
I knew what I wanted and didnt want and there was no - Dawnh144
I knew what I wanted and didnt want and there was no pressure to change my mind. Being a female I wasnt talked down to which is usually how Im treated at car dealership. They were quick, efficient and friendly.
Excellent in all regards. - bsuckow
Excellent in all regards. Could not have been happier with their work. Went above and beyond
Service, but in more of an "urban dictionary" way. - FrmrMarianoCust
Service, but in more of an "urban dictionary" way. We brought our Cherokee in to diagnose the auto start and an airbag warning light. Got a call with a quote for $3200 to replace both seat harnesses to correct the airbag light. The technician also noticed a loud noise in the engine that could be a camshaft problem that, if not addressed, could lead to an engine replacement. Advised by the service writer that it might be time to replace our car. I went with my gut, paid the $370 for diagnostic time and an oil change. Fortunately, I decided to take the car to a local repair center. They cleaned a connector on the airbag harness, reset the auto start fault and did a cleaning treatment to reduce carbon buildup in the engine. Everything is fine now for $600 to my local shop. Bob Mariano doesn't have to worry about seeing me again. Ever. At best, the tech was just bad. At the worst, this dealer tried to deceive me into trading my car for much less than it's worth.
FWIW, this is the second time I've asked this service center about the auto stop/start. The first time I was told it was the auxiliary battery and we could take care of it the next time it comes in. Turns out this car doesn't even have an auxiliary battery!
They offer the best service. - Kate
They offer the best service. I am extremely satisfied and they always go the extra mile. David in service is phenomenal as well as the rest of the team. I bought my Jeep Grand Cherokee and kept my 2004 Jeep Grand Cherokee for local runs. They keep both in tip top shape, and I even get them detailed there as well. So not only do they run well but they look great. Thank you team! Let’s not forget the drivers, who pick me up and drop me off, always courteous. Thanks again.
Terrible customer service! Please read through.I... - 19RamLimited
Terrible customer service! Please read through.
I arrived 15 min. early to my 8am scheduled appointment to be told that they will get my vehicle in as soon as they can. I asked Michael "what do you mean, I thought I had an appointment?". Michael tells me that my appointment was for the write up with him and the service guys have a very busy day but he will see what he can do and get back to me at 9am. Fine... But I should have been told this so I could make arrangements to get to work. Fail #1. At 9:20 I head for Michael's post. Fail #2. What happened to 9am? We end up meeting in the middle where he tells me that the technician has done all he can do and they're waiting for an email back from engineering. I sit and wait... 10:30am I head to see Michael. I ask him if he's heard back from engineering. He tells me no. I ask how long does it normally take to hear back. He tells me it could be 5 min. or 5 days, he never knows. Now that's fine I get it, it's out of his control. But... why am I still sitting here for over an hour? He should have given me my truck back, sent me on my way and called me when he heard back from engineering. That's Fail #3. But he didn't so I requested it. I finally leave around 11am 3.25hrs. later with nothing resolved. Now this was on a Tuesday morning. Michael calls me back a week later on Monday. Tells me they need to do more test. We make a scheduled appointment for almost 2 weeks later so he can give me a loaner so I don't have a repeat of the last visit a week ago. Appointment day comes and I head for the dealership. 45 min. travel time to get there. I get a call from Michael. He asks have you left yet. I say yes. He then tells me they don't have a loaner available for me. Fail #4. So I tell him okay I'll head back home. He say's he will call me tomorrow to reschedule. Tomorrow comes and 5 hours into his work day I haven't heard from him. Fail #5. So I call. I'm told Michael is out to lunch can I help you. I explained the situation to the guy on the other side of the phone and he has this (no skin off my back attitude). Hey says I can reschedule you but I can't guarantee I can get you a loaner. Fail 36. Now I'm not impressed. I just bought this truck from them a month ago. So I figured I'd should bring it back to them so they can get the warranty work instead of taking it to a closer Ram dealer who I didn't purchase from. I tell the guy on the other end of the phone forget it. I've been dealing with this for 3 weeks now and you can't make arrangements with 2 weeks notice for a loaner? again, I get no understanding from him. Just a smug sorry (no skin off his back attitude). Fail #6. And to top it off I get this email wanting me to write a review for them. So now here it is 3 hours after I was told Michael was at lunch and I still haven't heard from Michael. I have taken this all in stride without losing my temper. I don't deserve this crap, no paying customer of theirs does. I could see another side to it if I was being difficult but I haven't been. So what gives guys? Sold me the truck and now customer service goes out the window? Crazy! Over 3 weeks in on this service call and they can't guarantee a loaner for a day. Terrible service I'd say. Take your vehicle elsewhere for service!
We brought our Jeep Cherokee in for an oil change and - kathy_baxter
We brought our Jeep Cherokee in for an oil change and tire rotation. Bernie was very helpful and easy to talk to, He found a recall, and took care of it. Little extras go a long way. Thanks Bernie . I believe this is our 4th vehicle purchase from Allen Mello. Have never been disappoined.
Do NOT trust their service department. - Debbie
Do NOT trust their service department. They failed the inspection on our truck saying that we needed all new brake pads and rotors at a cost of over $1,300.00. We took the truck home, checked for ourselves and found very minimal wear and minor surface rust. We brought it to another service station and after they double checked, they passed the vehicle.
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
These people have no idea on how to treat a customer!... - Cowboy
These people have no idea on how to treat a customer!
They like to pressure you into something you didn’t want. I was there for hours and they wouldn’t stop till I purchased the truck! It wasn’t the color truck I wanted and it gobbles gas !
I took it to another dealership to trade it for something I wanted and they would only give me $41,000 for a $54,000 truck that I’m paying for! They are very Crooked plus the tires they took off to put the big tires on they never gave them to me and they where on the window sticker and they sell them on Craigslist for $800 ! Then they said they would throw in running boards lol they where also on the window sticker they took them off and was offering them to me like I was getting a great deal ! Lol just don’t buy from them save your money and find an honest dealership if there is any.
Wouldn't honor previous deal after credit was pulled TWICE - reggie11
Had a deal worked up on a Ram 1500 but wasn't able to test drive the truck until the following week. Drove the truck and had a deal in place so I submitted a credit app and then when I verified the deal one last time they said part of the deal was not included anymore (making my last lease payment on my current car). Said that was a one day offer to get me to buy the truck last week (same month though) and they wouldn't honor it. This was done after they pulled my credit so the deal fell through.
They also pulled my credit TWICE. I have Tier 1 credit so there was no need to pull my credit twice. So now I have two hard inquires on my report on the same day for a deal that fell through because they wouldn't honor part of the deal from the previous week... Not happy at all
Incredible! - Lace611
Want a purchase experience you're comfortable and confident in? Michael Maroules is the person for you. At Crest Michael took great care and showed immense respect during my latest purchase. He and his team are not afraid to work for their customers and he genuinely created the best experience possible. I couldn't think of purchasing through anyone else again.
Purchased a 2016 Jeep Wrangler 4 door August 2021. Was... - msteen4
Purchased a 2016 Jeep Wrangler 4 door August 2021. Was hesitant to shop here due to a past negative experience with Autoserve, I should have listened to my gut. The purchasing of the vehicle was not bad, Justin was very helpful in making the deal happen. However, during this process my husband asked several times about a second key and the reply was " if there is one its locked in vault and we wont know until the deal is done". After the deal was done, we were told there was not a second key. Justin said he would check again and find out what the cost would be and never did.
I was told the jeep was brought in for recon. it was barely vacuumed, the previous owner had a dog. Dog hair is still to be found coming out of window wells and other crevices in the jeep. The jeep had an awful, wet dog odor that was enough to make me gag. I asked them if they would deep clean it, I am not a dog person and have a severe dog allergy, which I had told him before the purchase. Justin asked his manager and I was told " Sorry there is nothing we can do, buy a bomb" Seriously? I just gave you a great trade, in which you gave me $2000 less than the other dealers, but I accepted because I wanted the jeep and the other dealers didn't have one. You cant shampoo and condition the jeep I just bought from you? A $250 service and providing good customer service, wasn't worth a good review? I guess that's the difference between buying from dealership that works on commission and does not put the customer first, that does not care about their ratings as long as they get the deal. Next time we will go back Grappone! Also, they had me sign on this jeep on a Sunday, and did my 20 day plate, but did not have me pick it up until Thursday due to them fixing a couple things eating into my 20 day plate time.
Very disappointing experience.
In New Hampshire
Bonneville and Son Chrysler Dodge Jeep Ram