47 New Jersey Volvo Service Centers

Jessica and this dealership went above and beyond to help - Njmomof3

Jessica and this dealership went above and beyond to help me with my tire. Thank you so much!!! Excellent customer service!!

Our service Service is always the friendliest, - jvcodispodi

Our service Service is always the friendliest, professional experience as always. It was so good we purchased a new vehicle

Incredibly knowledgeable service team. - irini26

Incredibly knowledgeable service team. Everyone there is courteous and respectful, they understand that people are stressed and busy and they go the extra mile to alleviate the situation. They provide excellent and fast service. I have to call out Mike, he has been invaluable in helping me over the years, I can't imagine going anywhere else. I highly recommend!

I want to thank Chris at Volvo service for his help - psmemon

I want to thank Chris at Volvo service for his help getting my car properly serviced and back to me as fast as possible. Great job Chris, and thank you to the mechanics as well! Sharon P.

Another great service experience at. - bmwx5dom

Another great service experience at. Bridgewater Volvo. Damaged my tire and they had me come in immediately. Q, the Manager and Rob one of the service were waiting for me and worked with Red the Parts Manager to make sure the tire was ready. So important S my wife had a Heart appointment. The Sales Department, Finance Department, and Receptionist kept checking to make sure I was being helped. Customer service is #1 at Bridgewater Volvo.

Brian Kennedy, who has not been reviewed here, is one of - Not Your Average Volvo Customer

Brian Kennedy, who has not been reviewed here, is one of my service advisors who graciously took over for Emerson Cambara, with whom I have also enjoyed working- was out sick. He assisted me with some very difficult service issues on a rare '06 S60 R project car I own. I even made a sales offer on a demo/loaner and he took time out of his busy schedule to walk over and present it to the sales department which was way over his pay grade. He has been excellent in his communication , getting back to me within a short period of time when I've contacted him. He is exceptional at his attempts to resolve anything I throw at him, but especially in advising me should I purchase any other Volvo 'unicorns' as I am a very atypical performance-oriented Volvo enthusiast. The team at service there with Brian & Emerson, as well as Shannon and Laura, is extremely pleasant in the way they both answer the phone and relay information. For this reason I will not service my Volvos anywhere else.

I have not issues with the service department as they do - TonyA

I have not issues with the service department as they do a very good job. I had a new agent Kelwin Castillo who was really helpful and assisted my wife in adding her new phone to the car. He was good in letting me know the cost of the 4 year maintenance and called when the tech had recommended some additional work. After discussing the options I went ahead with the service even though I was around $600 more. When the job was done he gave me the cost but then told me that there was a new policy that if you charge via credit card there is a 3% fee. I told him I wish I knew that upfront as I would have just done the maintenance and put the other service off for another time. This way I could have paid cash now and then again later. He did mention that this was instituted in March 2025 and I had my other Volvo serviced in October of 24 so I never knew about the change.

Service and sales at Prestige Volvo Cars Englewood are - SZR518

Service and sales at Prestige Volvo Cars Englewood are top-notch. I bought my 2019 XC40 in November 2018 at a good price with a great deal of support, without salesperson pressure or trying to sell me unnecessary items. Service went above and beyond to ensure my vehicle was maintained at the highest level and runs like it did the day I drove it out of the dealer. Claus Nagy, service manager, is a real professional, honest, and personable, and made sure that the car was taken care of with the utmost care. Kudos to Prestige Volvo Cars Englewood. I recommend purchasing and servicing a Volvo from this dealership.

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

An absolutely awful experience. After being quoted what... - j878

An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing. While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.

I was very pleased with my salesperson let me know... - horetagraham1967

I was very pleased with my salesperson let me know everything I need to know about the car and very nice person

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Great first time service experience taking my new S90 for - ajdeange

Great first time service experience taking my new S90 for an overall checkout. Stephanie was great and was very knowledgeable about the product.. way better service than my recent BMW experience.. It’s not just about the car you buy but the brand and dealership culture that makes me a fan. Great job..