120 North Carolina Ford Dealers

My salesperson Jared was amazing. - Robert109

My salesperson Jared was amazing. This is the second vehicle I have purchased from him. He executed leadership qualities like no other salesperson I have come in contact with in Western North Carolina area. So if the brothers at Franklin Ford want to acknowledge his dedication and due diligence to his customers, you have my blessing.

If you want to have your car serviced at Crossroads Ford - Mark Welsh

If you want to have your car serviced at Crossroads Ford of Apex expect to pay very high prices. Their diagnostic fee is $250, basically the price you pay for them to tell how much they will overcharge you for a repair. The labor to fix my problem took two (2) hours and cost $410 on the invoice, so their shop rate for labor is $205 dollars an hour!! On the final bill the line item for labor was listed as “supplemental work” and no breakdown of the hours or type of work for the job. There was also a charge for $40 in shop supplies to replace a horn?!? I asked an independent auto repair shop what they charged for the same repair including initial diagnosis, repair labor and part and the total was less than half of what this dealer charged. Not only is this service department ridiculously expensive, but I believe they will do everything they can to take as much money from you as possible with utter lack of transparency. Essentially, these folks are everything you would want to avoid when repairing your car. My advice is don't use them!!

We had such a great experience at Hilbish Ford! - Tammie

We had such a great experience at Hilbish Ford! Our salesman, Will Martin, was excellent. He was knowledgeable and so helpful. The process was smooth and the Ford truck we got is perfect. The Preowned Vehicle department was a great place to do business with; the finance department was also top notch. My husband and I highly recommend this place.

Great experience. - D1F50

Great experience. Tracy is wonderful, and there was zero pressure to buy. I met all of the managers, and they seem like nice, honest folks. I would recommend them to my friends and family.

Noah was excellent, 150% Professional, Courteous, and - 25packabs

Noah was excellent, 150% Professional, Courteous, and showed he Cared. A Great Representative for Ford. Timely and Professional Service. Thanks so Much.

Mike Brinkman and Frank Nappi the finance manager made - stevemillermd

Mike Brinkman and Frank Nappi the finance manager made our purchase of a 2025 Maverick XLT extremely easy. Everything was ready to go when we arrived and Mike took the time to show my son how everything in the truck worked before our departure. While we were on vacation at Emerald Island I learned about a Front Lower Control Arm Ball Joint Do Not Drive recall Friday afternoon at 4:00 and we were leaving the next morning for a 9 hour drive home. I called Mike and he found a Ford dealer near us and contacted them to arrange an inspection the next morning before we left. He even called to make sure we passed inspection and everything was okay. Crossroads Ford has a great team in Mike and Frank, and Mike especially went above and beyond the type of care one usually sees nowadays. We greatly appreciate it and my son is really enjoying his new truck!

Rip off artists. - mij

Rip off artists. I was quoted a price for an oil change. It billed out $30 more than qouted. When I raised the issue with management all I got was excuses (who charges a document fee for an oil change?). Communication is poor, it took me several attempts the day before to get a price on an oil change. These folks are extraction artists, as in extract your wallet.

My husband and I ordered our 2024 Ford Maverick Hybred - pruettg4mh

My husband and I ordered our 2024 Ford Maverick Hybred from Boyd Automotive in July 2023. Throughout the waiting process, Jason kept us informed of the build-status of our vehicle and was very willing to answer our questions. We received delivery of the truck on May 30th. Jason and the team were extremely helpful, made sure everything was just the way we had ordered it, took time to review the truck with us so that driving would be easy. I am the primary driver and just love it! We took off from Durham to Florida for a trip the day after delivery. The truck performed very well then, and has since. I highly recommend Boyd Automotive to anyone looking for a Ford vehicle; in fact, I did recommend to a friend of church already!

AVOID THIS DEALERSHIP! - Johnny

AVOID THIS DEALERSHIP!!! I will surely take part of the blame for not doing my due diligence before buying a 2025 Ford F-350 Super Duty pickup truck. I assumed that such an big and expensive peice of ... equipment would be capable of towing the kind of weight and trailer I need to tow. The mechanical ability is there. The tow hitch receiver is plenty strong enough. The truck is beefy enough. The electrical connections are there. The dealer even added an optional package to make towing a big RV trailer safer. Except for one tiny omission -- an option from the factory. A trailer brake controller. This is a pickup we're talking about, not a chassis cab. But I didn't check before turning over the money and signing the paperwork. Now I own a 7000 lb paperweight. But wait! There's more! When I had questions about those dealer installed options (actually customer installed, but why split hairs), thinking that they wouldn't work with the truck (I was wrong, but they didn't know I was wrong either--I only found out after I dove into the installation literature)--the General Sales Manager decided it was a good idea to argue with me. Even when I said we should wait and ask the master tech. The funny thing is that I actually got insulted when he suggested we rescind and unwind the deal. Ironically, that was the nicest and smartest thing he said, and I will forever regret not taking him up on it. Now, it isn't easy to admit I'm a fool. Maybe I expect too much, but it would have been nice if, after telling them I was going to pull a bobcat loader with the truck, someone would have mentioned that, despite any assumption to the contrary, trying to do such a thing with THAT truck could be deadly -- and illegal. Don't get me wrong, not all is lost. In fact, it's probably the best thing because the glitch with the software on the truck itself can disconnect the trailer brake controller installed at the factory from the truck's defective computer. Just like it was never installed in the first place. I suppose this issue will make the news in the not-too-distant future. Lawsuits aplenty. So the good here is that I can get a trailer brake controller that actually works and won't kill anyone. In closing, I shall never again do any business with Leith, I will never take the truck to Leith for warranty work, and I will at every opportunity warn others to stay as far away from Leith as humanly possible.

Capital Ford is an outstanding dealership. - Celine Shoup

Capital Ford is an outstanding dealership. Joseph helped us find the car we wanted and then answered all our questions. There are a lot of choices on the screen, and Joseph made sure we were comfortable with the car before we bought it. The manager of Capital Ford also allowed us to drive the vehicle to my mother's house, so we could make sure she could get in the passenger seat with no trouble. We will return to Capital Ford when we need another vehicle. Thank you, Joseph!

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

My 2021 Mustang's first oil change service and tire... - scramblersteve

My 2021 Mustang's first oil change service and tire rotation was handled very professionally and quickly. Scheduling and service status communication was outstanding. Highly recommended.

This is the 3rd car from Tri City. - shihtzupuppy

This is the 3rd car from Tri City. Easy to work with, Knowledgeable, and Friendly. From beginning to end the best experience in purchasing a vehicle.

Excellent customer service is always found at Cella Ford - beachluvn2

Excellent customer service is always found at Cella Ford in Bew Bern. They made our Ford Bronco purchase just as smooth and easy as it could possibly be! Thank you Cella Ford for our amazing new Bronco!

Ricky Styles is the best salesman bar none! - dfclark8

Ricky Styles is the best salesman bar none! Go see Ricky and he will take care of you to the fullest!

Just purchased a used Lexus from Sale Auto Mall and the - j_markl

Just purchased a used Lexus from Sale Auto Mall and the Sales representative "Paul Jarman" was great to work with. Pricing was excellent and service was fast and easy. There was a manager who helped with the sale who was great to talk to while we waited for our paperwork. I will definitely purchase my next vehicle from Sale Auto Mall and recommend it to all my co-workers at Moen Inc.

The sales department at Scenic Ford went above and beyond - kathyvan619

The sales department at Scenic Ford went above and beyond in and ensuring my safety and 100% satisfaction, in finding my 2023 f150. David Barton spent over 25 hours searching for the perfect truck. Finding it over 800 miles away! They treated me with utmost respect and like family.

Told me low price to get me in. Did not honor price. - CJ

I called on a truck i seen listed. They were close to my home and thought I would deal with a local dealer. I spoke with a salesman named Al Mendez. He said he could do better than the price I seen listed. He told a price. I came in drove the truck. I asked him a few questions and now I realize he evaded answering them. I gave him a credit application although I was going through my credit union. He came back and said everything is good. He gave me the paperwork and the price was different it was much higher than he told me. I asked about the price. He said he could not sell it for what he said. We had a discussion, then Al went and got the sales manager. I was pressured into buying the truck, and when i said no. He got an attitude. the sales manager asked Al about the price he gave me. Al said he was not sure did not remember. Total B S here. Al misled me on price and super high pressure. I did not buy a truck from them and recommend you do not go to Pittsboro Ford.

Very friendly and efficient! - wonz35

Very friendly and efficient! Staff went above and beyond. Thank you for taking excellent care of us!

I purchased a new 2025 Mustang GT RTR Spec 3 (28 miles) - lackner384

I purchased a new 2025 Mustang GT RTR Spec 3 (28 miles) from these guys-the undercarriage, exhaust, harmonic balancer and rotors were rusted like the car sat in the elements for months. I traveled from Pennsylvania to purchase this vehicle and when I tried to have the issue remedied with management, but they told me it wasn't their problem and blamed the upfitter. But the car was purchased from Capital Rocky Mount Ford, and they should have caught this before they sold the vehicle. Contrary to what their website says, THEY DO NOT STAND BEHIND EVERY VEHICLE THEY SELL. Save yourself the hassle and go elsewhere.

James was the best salesman we have ever had the pleasure - jskelson

James was the best salesman we have ever had the pleasure to work with! From our first call to handing us the keys, he made our purchase so easy. Super informative and personable. Everyone at the dealership was the same. Highly recommend!!

Picked up our new Bronco Sport today... Jamie Craft was... - LRONKE

Picked up our new Bronco Sport today... Jamie Craft was awesome. Always responsive to our numerous questions and responsive to our needs. It was a refreshing experience of which is no longer the norm.

Great people to work with. - Terrywilliams

Great people to work with. Nothing beats a small town dealership with friendly knowledgeable people in sales and service

I just bought my new Maverick truck from outstanding - jandersen72

I just bought my new Maverick truck from outstanding sales person Lauren. She was very helpful and it was a very satisfying experience. I highly recommend Lauren.

This dealership is untrustworthy. Was called and told... - JR

This dealership is untrustworthy. Was called and told that they had found a car that fitted what I was interested in, but said I would have to wait until it went through their shop to get checked out and that it would be set aside for me to be the first one to come look at and initially purchase, so after not hearing from them in almost a week I called to see if the car was ready to be looked at and found out that they had sold the car and when I asked why they didn’t call me as they had told me they would they all (customer care manager, sales manager and salesman) lied about what happened. The car belonged to them so it was no need to lie about it. It’s some way to treat a customer who had purchased 3 vehicles from them in the pass, but I’m doubtful if I’ll ever purchase another one from them.

Bought a used car - Bonnie

Awesome buying experience. Very simple and easy. Both Garry and Lindsay made it a very pleasant afternoon. I was very happy with how personal they both were. I would recommend both of them to help you get your next vehicle.

Great help getting us back to Texas for Thanksgiving!... - scottluce55

Great help getting us back to Texas for Thanksgiving! These people really care for others.

From the Salesman Steve Bray to the GM Jamie Young and - brianboffo

From the Salesman Steve Bray to the GM Jamie Young and the FI Manager Stephone White the process could not have gone smoother. I would highly recommend this dealership.

Jacob and the team made the buying experience so easy. - ken.averill

Jacob and the team made the buying experience so easy. Very friendly, professional and stress free. Great team!

ordered a vehicle 10 months ago still haven't got it been - mw4773

ordered a vehicle 10 months ago still haven't got it been sitting at hub for almost 2 weeks now just because the company they deal with doesn't have any drivers