120 North Carolina Ford Dealers

Anthony Zarnik represents your company very well. - Hizperfectplan

Anthony Zarnik represents your company very well. I would buy because of his professionalism. I walked in with an issue that needed to be resolved for an upcoming trip, he ensured I got the service and made recommendations for services I want in the future. I feel comfortable with future purchase from you because employees like Anthony work in your service department.

I have never experienced a more exceptional level of - Scott Shetler

I have never experienced a more exceptional level of service than I did at Andy Shaw Ford. I was on a road trip from Georgia to Ohio for an annual vacation to visit family, and my Bronco Sport had an issue with the turbo and suggested immediate service. At the time I searched for a local dealer and was only 2 miles away from Andy Shaw when this happened, and extremely happy this is where the issue occurred. This happened on a Saturday morning and the service advisor who answered my call, Bobbi, said to come in immediately and she would arrange for a tech to scan the code - Saturdays are appointment only at Andy Shaw but when I explained the situation she said not to worry they would work me in. The service staff determined my turbo had gone bad, a fairly common issue with the 1.5L 3 cylinder ecoboost engine, and assured me they would be able to take care of the replacement as I was still under warranty. After finding out I was on a vacation trip they immediately went to work finding me a rental. Specifically their service manager, Chad, took over here. Not only did he find me a rental, he helped load my luggage into his personal vehicle and drove me to pick up the rental to ensure everything happened as efficiently as possible. It was on the drive to pick up the rental car that I found out he wasn't even on the clock, he just happened to be dropping off some parts on his day off and overheard my dilemma and insisted on helping. Again, I have never experienced this level of service in my life. While on vacation Chad kept me up to date with my Bronco's repair work and took over working with Ford to cover my rental so that I didn't have to deal with any of this while on vacation. On my return trip Chad had my repaired Bronco waiting for me at the rental car location when I returned. I cannot say enough good things about the service staff, in particular Bobbi and Chad, at Andy Shaw Ford. They are friendly, polite, and seem like a close knit family who enjoy helping people; again something I have never experienced anywhere else. They all are the absolute best and if you are in their area, I cannot recommend them enough for your service needs. Thank you again Bobbi, Chad and the entire staff at Andy Shaw Ford - you turned an event that could have ruined my annual vacation into nothing more than a 3-hour setback and I can't thank you all enough! 5 stars isn't enough.

From sales to service, King's attention to the customer - Fred

From sales to service, King's attention to the customer is paramount. They build their business on personal relationships. Service department is the best I have ever experienced.

This dealership is superb! - lgprtrm

This dealership is superb! From start to finish, I had a great experience with them.

Service has been prompt and responsive for scheduling and - W.piegari1

Service has been prompt and responsive for scheduling and the services performed were also promptly completed.

I recently purchased a 2024 Chevy Malibu from these guys, - Alyscea Smith

I recently purchased a 2024 Chevy Malibu from these guys, my experience was quick and easy. Aubrey was extremely helpful and communicative! When my check engine light came on the general Manager Chris couldn’t have been more helpful. I brought it in to get checked out, when they couldn’t fix it Chris scheduled an appointment at another dealership immediately! When the bill came for the services to fix it, Riverside Ford paid for it in full. I was extremely taken care of and I couldn’t have asked for a better experience with purchasing my first car! I will happily recommend this dealership and especially Chris and Aubrey!

I have been a loyal customer of this dealership for years - brwilliams68

I have been a loyal customer of this dealership for years and have trusted them with multiple vehicles, which is why this experience was so disappointing. Recently, I dropped off my daughter's car for a tune-up. A couple of days later I was called and was told that the battery was about to fail and needed to be replaced. Later, I remembered that earlier this same year, the dealership had already informed me that the battery needed replacement, and they had installed a new one. This raised concerns, so I contacted the dealership for clarification. I was told someone would look into it and get back to me. Unfortunately, I never received a follow-up call. To their credit, I was not charged for another battery. However, when I reviewed the service invoice, I noticed conflicting information. One section stated that the vehicle had a "dead battery cell," while another section indicated that the "battery check" was okay. What concerns me most is not the battery itself, but the lack of explanation and communication. I have always had positive experiences at this dealership and have trusted their recommendations. However, when service records contain conflicting information and questions go unanswered, it naturally affects that trust. I am not accusing anyone of intentionally trying to sell me a battery that I did not need, and I sincerely hope that was not the case. I simply believe that as a long-time customer, I deserve a clear explanation of why the invoice contained contradictory battery assessments. I would like to continue bringing my vehicles here, but maintaining that relationship requires transparency and communication. I hope management will take the time to review this situation and provide the explanation that was promised.

Brandon was more than attentive. - jimmyjam

Brandon was more than attentive. Excellent communication and technical expertise. Listened to my issue, addressed the issue and followed up on everything. Incredible experience.

Travis & Andrew in the truck department are the best to - mwalters39

Travis & Andrew in the truck department are the best to work with. Took good care of me and what i needed Thank You

Great dealer. - cehicks

Great dealer. First service. In and out in an hour. I'll be back. You should clone Ron Gregory.

Dealership was very quick on checking out my truck. - wallacecoker

Dealership was very quick on checking out my truck. Found the problem. Ordered extra parts just in case they needed it. They needed the extra part. Fixed the problem.

They were friendly and professional. - bele394

They were friendly and professional. I would use their services again and recommend them to others.

If you need to buy a vehicle ask for Robert George! - dawntitafi

If you need to buy a vehicle ask for Robert George! Robert was welcoming, professional, and genuinely interested in understanding what we needed. He came in with a clear plan, took the time to listen to us, and made us feel like valued customers. He answered all of our questions with patience, kept us informed every step of the way, and made sure we were completely taken care of from start to finish. At no point did we feel rushed or pressured—just purely amazed with the honest guidance, outstanding customer service and the fact that we drove away with a vehicle that we absolutely love. If you're looking for someone who truly cares about his customers and goes above and beyond to help you find the right vehicle, we highly recommend Robert George at Capital Ford in Wilmington.

Professional sales staff and management, excellent - Stevensonrarecoins

Professional sales staff and management, excellent experience and will be a return customer, thank you

Darric was amazing! - Cloganeure

Darric was amazing! I went in with a different point of view on what I needed but he got me what I actually needed after talking with me and figuring out what was best.

I had a wonderful experience. - monica

I had a wonderful experience. The service was quick and efficient and the staff was both friendly and helpful. One of the smoothest service appointments I have ever had.

2021 Ford Bronco: Pre-collision crash error alert has - mdlawman4703

2021 Ford Bronco: Pre-collision crash error alert has been periodically activating since 10/2025. Hall has had the vehicle at least 3 times. Paid $500 for part in June to "fix" the problem. It did not fix it. Keep in mind I'm still covered by Ford Blue extended warranty until Nov 2027. They have had my vehicle for a total of 4 weeks over the 3 separate times to fix the problem. At some point, someone higher up within the dealership needs to step up and rectify this problem. Trish Young (Service Dept) has been fine to work with but we have to get this issue resolved. The vehicle goes into a "limp" mode and is difficult to get up to highway speeds when this occurs.

Brandon was very helpful and considerate. - Sarah

Brandon was very helpful and considerate. This dealership has a significant selection of vehicles to choose from.

I had an incredible experience purchasing a car from - tamiminnis

I had an incredible experience purchasing a car from County Ford in Graham. The staff made my experience an easy one. Special shout out to Jacob, Greg, Dulce and of course, Dale Stearns.

Wonderful young salesman! - angieg19811

Wonderful young salesman! Great experience, didn’t feel pushed into buying. They will go the extra mile for you!

Came in to have tire sensor repaired and was out in an - Pdquinn44

Came in to have tire sensor repaired and was out in an hour. Thank you for your prompt service.

Cloninger Ford of Morganton has an outstanding Service - Eddy & Ann Turner

Cloninger Ford of Morganton has an outstanding Service Department and outstanding Service Dept Staff. Keep up the good work.

I thought servicing my truck at my home was great. - Donnie

I thought servicing my truck at my home was great. The technicians were on time very professional entered and all of my questions. I will probably do this again on the next service.

My agent, Karen, provided excellent customer service. - LadyD

My agent, Karen, provided excellent customer service. I especially appreciated being able to communicate via text with her. Good Lady and representative of this company.

Javelin Jackson was very knowledgeable and experience at - gregg107

Javelin Jackson was very knowledgeable and experience at his craft. Throughout the process, he kept in communication with us before and after. Looking forward to his services in the near future.

Great group of people to work with. - F250

Great group of people to work with. I am really enjoying the new truck. Got what I wanted and the price I could afford.

Keith Hawthorne Ford has Restored my Faith in Car - jandrlandis

Keith Hawthorne Ford has Restored my Faith in Car Dealerships! I drove 2 states away to purchase a Pre-owned Nissan Maxima and it was so worth it! This all began as an Internet Inquiry that turned into my next Purchase. We were promptly and professionally greeted upon arrival then escorted to our Sales Professional, Andrew. Even the General Sales Manager took time to seek me out and personally introduce himself, shake my hand, and thank me for my purchase. This Dealership is On Point! Exceptional Customer Service, Value, and 100% Customer Satisfaction! The Vehicle I purchased, the Team, the Facility, the Entire Experience Exceeded my Expectations! Andrew, Bubba, Todd, what a Tremendous Blessing...........THANK YOU!

A pleasant experience, my salesperson was extremely - garymaynard828

A pleasant experience, my salesperson was extremely helpful and very knowledgeable about the vehicle and helped me each step through the process of selecting and purchasing my vehicle, I highly recommend Candice Vanore and will tell everyone about the best buying experience I have had

My salesperson Jared was amazing. - Robert109

My salesperson Jared was amazing. This is the second vehicle I have purchased from him. He executed leadership qualities like no other salesperson I have come in contact with in Western North Carolina area. So if the brothers at Franklin Ford want to acknowledge his dedication and due diligence to his customers, you have my blessing.

If you want to have your car serviced at Crossroads Ford - Mark Welsh

If you want to have your car serviced at Crossroads Ford of Apex expect to pay very high prices. Their diagnostic fee is $250, basically the price you pay for them to tell how much they will overcharge you for a repair. The labor to fix my problem took two (2) hours and cost $410 on the invoice, so their shop rate for labor is $205 dollars an hour!! On the final bill the line item for labor was listed as “supplemental work” and no breakdown of the hours or type of work for the job. There was also a charge for $40 in shop supplies to replace a horn?!? I asked an independent auto repair shop what they charged for the same repair including initial diagnosis, repair labor and part and the total was less than half of what this dealer charged. Not only is this service department ridiculously expensive, but I believe they will do everything they can to take as much money from you as possible with utter lack of transparency. Essentially, these folks are everything you would want to avoid when repairing your car. My advice is don't use them!!