This was the best experience that we have ever had at a - susanmarie123
This was the best experience that we have ever had at a dealership. We were apprehensive to visit another Hendrick location as we had the worst experience at your location in Charlotte. Fortunately, the Cary location was a huge improvement. Brevik Tefft greeted us when we arrived for our scheduled appointment and listened to the issues that we were having with the new Jeep Compass which we purchased at Hendrick in Charlotte. Brevik was friendly and professional, he helped us navigate a place nearby to walk and eat while we waited. He said that he would try to get our Compass back to us before lunchtime and not only did we get it back quickly, but all of the issues were resolved. Unfortunately, most of the issues were caused by our last service appointment at your Charlotte dealership. Brevik is outstanding, he carefully paid attention to the details, was responsive and made us feel like our concerns were heard. The tech who provided the service did a great job of repairing everything. Also, the waiting area is clean and comfortable. Will not hesitate to return to Hendrick in Cary. Thank you Brevik and the tech who did the job right!
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